All reviews

Rating Breakdown

  • 5
    92% (80 ratings)
  • 4
    2% (2 ratings)
  • 3
    0% (0 ratings)
  • 2
    2% (2 ratings)
  • 1
    3% (3 ratings)

Reviews with Text

  • 100% (87)
Review RSS Feed Review RSS Feed

5 / 5 Share

Feb. 13, 2026

Great app, Great support. Thank you!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 13, 2026

Fast reply on support request. Stephen was able to help quickly and efficiently, even when I wasn't able to grant collaborator access. My problem was solved in minutes. Thank you, Stephen.

Using app

15 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 5, 2026

Magical Fees is the only fee app that allows you to apply a fee based on a specific or individual state/province situation. All the other apps we tested only allow "Location" (the entire country) which is a major limitation. The solution Magical Fees applies during the Cart to Checkout process is very smart and not a hassle. Very easy app to setup and the support was great.

Using app

18 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 4, 2026

Very responsive and knowledgeable tech support. Had an issue, they got to the root of the problem within minutes and had us up and running. Works well.

Using app

About 1 month

Total reviews

7

Average rating

5.0

5 / 5 Share

Jan. 25, 2026

I needed to add a mandatory deposit, and this app was easy and did what I needed to do. It broke out the main price, and added the refundable deposit. It was not a free addon that I needed throw into the checkout, and all of the apps that I tried just provided this function.

Using app

About 6 hours

Total reviews

5

Average rating

1.8

5 / 5 Share

Jan. 20, 2026

I use this app to add tariff costs for my US customers. It's easy to use, set up and maintain through all the constant US tariff changes. Anytime I have a question or need help I get an actual person for support (no chatbot!) and they're always very quick to answer and to fix any issues, or help make modification to better fit my shop. Would definitely recommend this app!

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 15, 2026

Set up was easy, and the support response was quick and very helpful. Just added can deposit fees for provinces requiring them, and it seems to be working fine so far

Using app

About 2 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 5, 2026

Support is amazing. They make it friendly and easy to fix problems.

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 9, 2025

I had a hard time setting the app but the customer service I received is amazing. The app is doing what it needs to for my additional taxes on some products and at this price I am more then glad we choose them ! I will recommend that app 100%

Using app

13 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 4, 2025

Super fast and friendly support!

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 21, 2025

Stephen and Kyle were so very helpful through the entire process of assisting to apply fees. Wonderful service and fast results!!

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 12, 2025

super app & they help always

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 10, 2025

John with the Chat Support was extremely helpful, patient and prompt. He was able to resolve our issue quickly and with great customer service. Would definitely recommend this product! Thank you again, John!

Using app

6 days

Total reviews

1

Average rating

5.0

Developer Reply

Happy we got fees working well for your hotel shop. Reach out anytime if you need me.

5 / 5 Share

Nov. 7, 2025

Great customer care! We are looking for an app to add fees, but we are also using a wholesale app which unfortunately caused a conflict with Magical Product Fees (and all the other Fee apps). Stephen worked hard to try and find a way for us to use both, and in the end it just wasn't possible at this time. His efforts for a new customer were above an beyond. Although we weren't able to utilize the app right now, he's put our situation into their development list, and if our situation changes we will RUN back to Magical Product Fees as it had everything we need.

Using app

About 20 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 7, 2025

I had an excellent experience! The support was outstanding — fast, professional, and incredibly helpful. Everything was fixed quickly, and communication was clear and friendly throughout. Highly recommended!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 28, 2025

The level of customer support is incredible. Shortly after downloading the app, I received a personal email sharing appreciation and offering assistance. After setting up my fees, I kept having trouble and could not figure out what I had done incorrectly. I submitted an email for help and got a response almost immediately. We went back and forth, and he was incredibly patient with my gazillion questions. Now I'm up and running with zero hiccups. Highly recommend this app!

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 12, 2025

Great app and one of a kind support! Thank you

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 6, 2025

The app is great! The support team has been incredibly responsive in getting us set up and troubleshooting errors, especially John and Steven. 10/10!

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 22, 2025

So far, just one word: AMAZING!! What a great customer support, and the app is, well, just an A+! Definitely download and install this app. You won't regret it at all. If only all the apps were this fantastic.

Using app

6 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 9, 2025

Just want to say how happy I am with this app. Jeff has been wonderful in helping me get it set up. It took only one e-mail to support to fix what I messed up. Love the short and to the point support videos as well. There are other apps like this, however Magical apps is staying up to date with the constant changes and requirements in order to keep my store in compliance with the ever changing legalities of charging processing fees. I can't recommend this app enough!

Using app

2 days

Total reviews

2

Average rating

5.0