Rating

4.8

feedback

97

Reviews

chart

#795

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    20%
  • Less than a month
    41%
  • Less than a year
    30%
  • More than a year
    6%

Reviews Summary

The reviews for this Shopify App are overwhelmingly positive, with users praising the fast and helpful customer support provided by the team. Customers appreciate the ease of use, customization options, and reliability of the app for adding manual or automatic fees on Shopify POS. The support team, particularly individuals like Jeff, Stephen, and John, are highlighted for their quick responses, efficiency in resolving issues, and friendly assistance. Users also commend the app for its flexibility in handling unique fee requirements, such as state-specific fees in Canada and tariff costs for US customers. However, there are a few mentions of minor glitches and limitations, such as the inability to add fees to draft orders and occasional disappearance of location fee settings.

Highlights

Positive customer support and quick responses
Ease of use and customization options
Reliability for adding manual or automatic fees
Flexibility in handling unique fee requirements
Minor glitches and limitations

Rating Breakdown

  • 5
    93% (90 ratings)
  • 4
    2% (2 ratings)
  • 3
    0% (0 ratings)
  • 2
    2% (2 ratings)
  • 1
    3% (3 ratings)

Reviews with Text

  • 100% (97)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

May 6, 2026

We use Magical Fees to apply commission fees to specific payment methods, and it works perfectly. The app is reliable, flexible, and exactly what we needed for our Shopify store. The support team is truly exceptional, very responsive, professional, and available to help even with the initial setup and configuration. Their assistance made the whole implementation process smooth and stress-free. Highly recommended!

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

May 5, 2026

This app works perfectly and has been of enormous help, I needed some assistance and Stephen helped out right away. While I was setting things up, Magical Fees introduced a new feature to apply fees based on Shopify markets, which helped solving the case I was trying to handle. Really happy with both the product and the service.

Using app

--

Total reviews

5

Average rating

5.0

5 / 5 Share

May 5, 2026

I'm using the app to charge an extra packaging fee (for refrigerated products) and it does exactly what I expect it to do. When I got stuck, customer support replied to my email almost instantly and helped me finishing setting it up. Highly recommended!

Using app

--

Total reviews

8

Average rating

5.0

5 / 5 Share

April 16, 2026

Fast prompt help with getting everything set up would highly recommend

Using app

8 months

Total reviews

4

Average rating

5.0

Developer Reply

Glad everything is set up and running smooth with your online store and pos fees. That's what the app is built for. We're here if you need anything.

5 / 5 Share

April 16, 2026

Amazing app for automatic fees. We could not find a good app for POS fees. This one does it all! Easy to use, great interface for us and customers. I needed one change and couldn't figure it out - customer service was fast and amazing - made it all work for me in a matter of minutes. Highly suggest for anyone looking for a fee app! We need unique fees per province in Canada and it even handles that :)

Using app

2 days

Total reviews

1

Average rating

5.0

Developer Reply

POS fees plus province-level rules in Canada is a setup we love seeing. Glad the team got you sorted fast. That's what we're here for.

All reviews

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