Magical Surcharge + Extra Fees
The Magical Fees Shopify App has received overwhelmingly positive reviews from users. Customers have praised the app for its ease of setup, excellent customer service, and ability to add various types of fees to their online stores. The support team, including individuals like Kyle, Jeff, Stephen, and John, has been highlighted for their responsiveness, professionalism, and willingness to go above and beyond to assist users with any issues or customization needs. Users have also appreciated the app's flexibility in adding fees based on specific criteria such as product types, locations, and payment methods. Additionally, the transparency provided by the app in displaying fees on the order page has been commended for avoiding confusion with customers. While the majority of reviews are positive, there have been a few instances where users faced challenges with setup or experienced issues that required support intervention. However, the support team was able to address these issues promptly and effectively, leading to successful outcomes for the users.
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I needed a solution for adding the credit card processing fee to the customer's subtotal and found Magical Fees. As soon as I activated the app, I received an email from their support offering assistance with setup. Within minutes they had it up and running. Too easy.
We needed to apply this app, due to the high cost of credit card fees we were absorbing. Kyle walked us through every aspect of setting it up. As a small business owner, I doin't always have time to deal with reading instruction or dealing with Chat bots, so it was great to speak with a person, especially someone who is friendly and professional.
We're so happy we were able to help get you setup. Kyle says hi.
I have purchased a lot of apps on Shopify, but this was by far the best experience I’ve had! First, the setup was super easy. I did need some assistance, and Stephen and the Magical Apps team were incredibly helpful. They were also fast and responsive. Not only is this a great app, but they also provide excellent customer service!
Well that's a pretty awesome review. Thanks for choosing to trust us with your extra fees.
Jeff from Magical App has been incredibly helpful in improving this feature for us. He went above and beyond to customize what he could and make sure the solution met our needs as much as possible. We’ve been using this app for the past 4 months across two of our stores, and we’re very happy with it. Thank you for the great support and follow-up, it truly makes a difference! A few small improvements could make the app even more user-friendly, but hopefully these features will become available in the future?
Thanks for taking the time to leave us a thoughtful review. We're here if you need us in the future.
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