Rosary Habit review for Mailchimp: Email & SMS
March 29, 2019
I am going to beg everyone to take a closer look at your data after installing this app. I have had quite spotty performance with ShopSync over the past 5-7 days. The initial install was seamless with all data syncing just fine. No problems with the baseline — the problem is going forward. I am using a plain-vanilla install of the Debut theme. The vast majority of my new subscribers are not porting to Mailchimp and there is just no rhyme or reason that I can discern with respect to which new subscribers will sync and which will not. In an effort to fix the problem, I uninstalled the app and re-installed it more than once between March 21 and March 25. On March 27 I had to force resync to get my new subscribers to move over to my list in MailChimp. However, all data for a test purchase through the Shopify site did port to Mailchimp just fine as well as data from a real purchase just today. On March 28, 71% of my new subscribers did not sync to Mailchimp. Today, March 29, over 60% of my new subscribers have not synced to Mailchimp. If the sync is supposed to be running continuously in the background, it does not seem to be working for me.
Hi Rosary Habit, thank you for the feedback. We wanted to let you know that we examined the store's submissions to Mailchimp and we're seeing some compliance-related errors coming from their API. Since we don't store data on our servers, we're unable to see the emails related to these errors. With that said, resyncing from time to time may be exacerbating the problem and we recommend reaching out to Mailchimp's support team right away to inquire why some emails aren't making it over. Otherwise, customer data will sync over as advertised using the ShopSync app if Mailchimp allows it.
