Mailchimp Email SMS Marketing
The reviews for this Shopify App overwhelmingly praise the exceptional customer support provided by the team. Customers highlight the quick responses, professionalism, patience, and effectiveness of the support representatives such as Paul, Rhedd, Mary, Seph, Jean, Nadz, and many others. The support team is commended for their ability to resolve issues promptly, guide users through integrations, and provide detailed explanations. Users appreciate the personalized assistance and the dedication shown by the support staff in ensuring that their queries are addressed satisfactorily. Additionally, customers mention that the app itself is intuitive and powerful, meeting their email marketing needs effectively. However, there is a mention of an issue with bot sign-ups flooding contact lists, which some users find challenging and hope for better filtering options in the future.
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Jean was exceptional helping me to get my old Mailchimp account back online with my Shopify site. Courteous, friendly and professional. More support personnel should use Jean as a role model. This is how you keep and attract new customers. Thank you Jean, Mike
Dean helped me solve my problem on this chat and got my apps syncing!
Easy installation although a bug of some sort prevented embedding app into Shopify theme initially. Lance with support was super helpful in working through this and issue was resolved same-day. Too early to evaluate the plugin as we just installed it but appreciate the help getting over the hurdle.
Just finished a support session via chat and email with Cyrus after discovering a weird technical issue on our website that prevented us from seeing the app embed switch. Cyrus summoned his developer and backend team to look at the issue. They found the problem, fixed it, and got us back on our feet with Mailchimp. Never had a support person so dedicated to an issue like that. Thank you!!!!!!
I have a problem with abandoned cart not being sent, and Paul guide me step by step to check. Since it requires a test to make sure, we still need to wait and update again later. Overall Paul has been really helpful and patient. Thank you!
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