Mailchimp Email SMS Marketing

The reviews are overwhelmingly positive, with merchants repeatedly praising the app’s customer support as fast, knowledgeable, patient, and friendly. Many reviewers mention specific support agents by name and describe them as going above and beyond to help with Shopify–Mailchimp integration, syncing issues, automation setup, embedded forms, DNS problems, billing questions, and troubleshooting. Users also appreciate clear step-by-step guidance, quick responses, follow-up by email when chats disconnect, and the willingness of support staff to escalate complex issues to technical teams. Several reviews say the app works well overall and that the support experience is one of the main reasons they continue using it. The negative feedback is limited but points to a few recurring pain points in the product experience. Some users mention sync or integration issues, automations stopping unexpectedly, billing confusion, and occasional problems after reinstalling the plugin that caused past customers to be treated as new contacts. A few reviews note chat disconnections or the need to follow up later by email, and one reviewer mentioned extra charges once a contact limit was exceeded without a default notification. Even so, these criticisms are usually softened by praise for support, which often resolved the issue quickly or helped users understand the system better.