Mailchimp: Email & SMS
Mailchimp for Shopify - Email and Marketing Automation
Rating
3.3
feedback
563
chart
#2,391
All reviews
Rating Breakdown
Review RSS Feed
Aug. 30, 2024
I am older and this integration is beyond my eager skills. I need a live person who can see my screen and walk me through set up and a trial campaign. Not Mailchimp's fault.
We can certainly help! Email [email protected] and our team will follow up and help set up a phone call with you.
July 20, 2024
Need to be able to add a collection and not just individual products
Hey there! We can have our team work through potential options with you. Email [email protected] and they will follow up.
July 5, 2024
No, I already uninstalled the app. I want to remove the residue from the app that is on my website. ___________________________________________________ Hi, I am not using the app, how can I delete all the data in my site?
Hi there! Are you trying to disconnect the integration? If so, we've got details in our knowledge base that cover how to remove this. Connect or Disconnect Mailchimp for Shopify: https://eepurl.com/dNIM8U
May 3, 2024
The integration is working fine, and is good value for money, but it does not FILTER subscribers and non-subscribers and we incur additional fees as a result if we don't keep on top of the subscriber limit and this has to be done manually by ourselves. Not thrilled by this additional burden.
Hey there! Navigate to "settings" within the Shopify app and look for the section "Sync Non-Subscribed Contacts." Here you can choose which contacts you'd like to sync.
March 2, 2024
Feb. 21, 2024
Email marketing templates or from scratch features not as flexible as we would like.
Thank you for the review! Can you email [email protected] with additional details? We'd like to get more info on your feedback.
Feb. 18, 2024
I'd like to have more control over the collections that appear
We appreciate the feedback! We'd like our Support to connect with you about the feedback. Email [email protected] so our team can take another look at this with you.
Jan. 12, 2024
Extremely expensive for what you are getting. Very limited amount of contact/emails able to send on basic plans. Would not recommend.
Nov. 6, 2023
Not the best for very small business. The up charge for additional email blocks is where they get you. Looking to leave them asap. Paying twice as much as I would be happy with for my usage.
Hey there! Our team can help look over the account with you and discuss cost saving measures. Email [email protected] and they'll follow up.
Oct. 18, 2023
I installed the app as I have used it in the past. Ultimately, I decided not to use it. I have found the pricing model is based of your stores imported contacts and order base. You are not given the option to import only a segment of your current customers. I have 4k customers and a specific segment of 300 I wish to email. These import models prevent me from being billed on my usable audience. Would like to see a change with Mai
July 6, 2023
App & store not syncing properly, despite manual resync. The biggest concern & issue is the absolute lack of response and customer service. I've tried several different methods of contacting mailchimp and have waited over several days. Worst customer service compared to other platforms I've used.
Dec. 6, 2022
UPDATE 12-6-22: Received an answer via Mailchimp for Shopify Support (app developer team) and they tried to help us. They rolled out an update and after that our problem was solved! Now everything is running as normal: perfect and smooth :-) 11-09-22: We are running into a technical issue with customers optin into our newsletter. Mailchimp is telling us we need to get in contact with the Mailchimp app developer, but if we get in contact with them via the email (no other option??) we receive the following: Thanks for reaching out. The support team for Mailchimp for Shopify is currently offline. If you have specific how-to-use Mailchimp questions (setting up Campaigns, Pop-ups, Automations, etc.), the support team for those features is online 24/7, 7 days a week. You can reach out to them anytime via this support link. Otherwise, we'll be in touch when we're back in the office as soon as we can! Have a great day in the meantime. So NO SUPPORT and in the meantime we have a BIG issue, but no help!
Hi there, we checked the support requests here at the app development team, and it looks like we replied to your initial question within a few hours. Perhaps our response went to spam? We want to help out with any questions you may have. Don't hesitate to reach out to us at [email protected], and we'll be happy to assist!
Sept. 19, 2022
The initial sync went really well. My contacts, products and transactions all connected successfully, which was a huge relief. Later I got stuck on syncing my tags from Shopify to Mailchimp. So far I've been working on it for a few hours and the Shopify tags still aren't showing up in MailChimp. I only have ~ 200 customers and maybe five tags so I wasn't expecting this to be so frustrating. Now MailChimp is running in slow motion and its very confusing whether sync is causing this or something else? When you select the tags in Shopify to sync to Mailchimp, there is no "save" button or "sync" indicator to show its working. Overall, I love Shopify and Mailchimp. Amazing, incredibly powerful products. But this tag sync issue has me stumped and I'm spending too much time trying to figure it out.
Dec. 10, 2021
I've been using MailChimp and the ShopSync app which MailChimp now bought. Having problems with high abuse complaints, although I have no idea how that is possible since we are a small company that follows all the strict guidelines. Then for some reason customers are not syncing correctly. People who have unsubscribed can't resubscribe. It's a mess. However, the customer service is helpful if you have a paid plan and they are helping me sort it out, which is nice to know they are reliable in that sense.
July 30, 2021
Very Buggy, Whenever I want to update products onto a email template, it always ask me to reconnect my Shopify store.
Hello there! Thanks so much for the feedback. We would like to point out that this is not an issue with ShopSync, but it could very well be a Mailchimp interface bug that we should submit to them to resolve. ShopSync does not have any connection with the Mailchimp app itself, as our primary job is to get e-commerce data from your store into your Mailchimp account for segmenting or reporting etc. Can you please reach out to your support team at Mailchimp and explain what's happening with your account? They should be able to help you resolve this issue. If you're still running into issues, you may also reach out to our support team as well and we'll be glad to assist further. Thanks!
July 12, 2021
I had subscribed for chat support a while ago and when I had my subscription made I have asked them for help via live chat and I got just an email from them telling me that I should subscribe for chat support before they can help me via chat. I just got sent some general information via email to solve a problem. I was waiting for hours for an answer but I did not got any further help . No answers via live chat and no emails but in the end they came back to me and explained it had to do with a kind of delay on their side. I still question this answer because I had this subscription a few days already before I had my first question via live chat made. This time delay cannot be a few days? In the end we were able to solve the problem via chat then. If you would like to reach them via chat they are working only at ET time. I give them 3 stars for now and if they turn to out to be really useful in future I may update my star rating to a higher score. I stay with them for now because far more difficult problems may arise in future and it is good to stay with them for now.
Hi there, we responded to your latest email and chat is now online. Please let us know how we can help!
July 11, 2021
There is absolutely no reason, why this app has to sync my products. Big red flag for us, and immediate uninstall.
Hi there, thank you for your feedback. The reason why we sync products over to Mailchimp is so you can utilize it in your email marketing. For example, say you'd like to make product recommendations on campaigns that are sent out in the future. Also, syncing of the products helps you segment and tag your customers in Mailchimp; it's a great value-add when you're trying to learn about what your customers are buying and following up after the transaction. Let us know if you have any thoughts on why this wouldn't be ideal in your case, we're happy to consider any future enhancements. Feel free to reach out to us at [email protected].
March 4, 2021
Acabo de sincronizarla con mi tienda online así que no se como me va a funcionar, lo que echo mucho de menos es que no esté en español, tengo que estar todo el tiempo utilizando el traductor y es muy incómodo.
Jan. 15, 2021
Pretty efficient except for one tiny detail that ends up being problematic : the `create date` field from Shopify is not synchronized with MailChimp when a new customer is created via Shopify API. Any chance this could be fixed?
Hi there, thanks for your review. We do pass the "date added" to Mailchimp as shown here in this example: https://a.cl.ly/nOuD0ww1. If you create a segment in Mailchimp, you can also filter those users by "date added". Create date per se, would be the same thing, correct? Let us know if we're missing anything and we'll be glad to see what we can do.
Oct. 20, 2020
I am not sure how it will work as it's a bit of a mystery. I had an import issue for an "Age Verification" field that was a required merge and their support put me through rigours that did not resolve the issue. The age verification field was a mandatory field and there was no alternative to map it to in the pop up field entries. I just mapped it to Customer Notes so it would merge my date between Shopify and Mailchimp but who knows if that can be changed later or fixed so it records proof of age properly - we sell alcohol so this is important!! I wish I could call and talk with someone but no such option exists so I am still riding blind and wondering if it will work at all - confidence is low right now.
Hi there, we saw your review and wanted to reach back out. We also replied to your support ticket that was posted for some of your other questions. With the situation you're describing in the review, you would need to contact Mailchimp if you're having any trouble getting that age verification merge tag put in. Once that's done, ShopSync's merge tag mapper can populate data in that field with no issue. If you want to fill in past data for any reason, you could initiate a force resync from the ShopSync app inside of Shopify. Please let us know if you need additional support around the features in ShopSync, we're happy to help anytime.