Mailchimp Email SMS Marketing
Drive sales with email marketing, SMS, forms, and automation
Rating
4.8
feedback
1,161
chart
#2,464
All reviews
Review RSS Feed
April 2, 2026
didn't like gave something weird email address, looked very weird and spam one hour tried and deleted maybe it is only my experience. but better without it
Hi there, thank you for giving our app a try and sorry to hear about the confusing experience. If you would like our help to get your Shopify-Mailchimp integration running, please send us an email via [email protected].
March 27, 2026
Realmente muy mala, no tiene ninguna de las funcionalidad que indica y encima no te dejan desuscribirte, tuve que cambiar la tarjeta. No se la instalen.
Hola, lamentamos sus comentarios. Póngase en contacto con nuestros expertos en integración a través de [email protected] y con gusto le ayudaremos.
March 13, 2026
Les contacts de mailchimp ne se transfèrent pas à Shopify. La seule raison pour installer l'app pour moi est futile.
Bonjour, notre équipe vous a contacté directement pour vous aider. Pour toute question, veuillez nous contacter à l'adresse [email protected].
March 2, 2026
Pricing listed on shopify app store is misleading and not what mailchimp really charges. I thought that was wrong and I was right when I installed the app. It just has you log in to mailchimp where it has you sign up for a more expensive plan. It is not 12 a month for 50k contacts! yeah right!
Hi there, thank you for the feedback. We will let our team know and review what information we can present via the pricing section of this app listing. If you would like a full detailed breakdown of our plans and pricing, please be sure to visit our pricing page directly via https://mailchimp.com/pricing/marketing/.
Nov. 21, 2025
Been trouble with sync and integration from day one. The support at MailChimp havent done anything to solve our trouble, been in contact with them daily. Wasted enough time to get help from MailChimp. Stay away!!
Hi there, very sorry to hear about your experience. Our integration-specific experts have reached out to you directly to try and help. If you have any questions at all please don't hesitate to get in touch via [email protected].
Nov. 6, 2025
really poor app. does not pull new subscribers from shopify to mailchimp account - really bad waste of money and so much time
Hi there, thank you for the feedback and sorry to hear you are having trouble. Our team have reached out to you directly to try and help. Alternatively please get in touch with our integration experts via [email protected] if any questions.
Oct. 29, 2025
Randomly deleted account, no way to figure out a solution and lost access to any data and integrations. Customer support was kind though.
Store
Drinkello
Using app
3 months
Oct. 20, 2025
The company is too big - all fake accounts - very poor service - nothing is honest or transparent - Yes - you have reached out - but still have no answer and are blaming Shoptify -
Hi there, thank you for the feedback and sorry to hear about your experience. Our integration experts have reached out directly to try and assist further. In the meantime, if you have any questions please don't hesitate to get in touch via [email protected]. We're here to help!
Sept. 1, 2025
Could never get any help. Despite 2 "onboarding" calls (one of which I was told to call tech support for an emaill??? not!) They charged me 4 times for 4 different things, despite repeated emails, uninstalling the app and deleting it. NO ONE listened to the actual issue (which wasn't technical) and they won't delete the charges. So I'm notifying my Attorney General... Maybe now you'll pay attention???????
Hi there, thank you for the feedback and very sorry for the experience so far. We've reached out to you directly to try and get these charges rectified as well as to get you set up properly. If you have any further questions, please don't hesitate to get in touch with our integration experts via [email protected]. We're here to help!
Aug. 20, 2025
I signed up for Mailchimp’s Essential plan, but without my consent they automatically switched me to a more expensive plan and charged me extra. The reason? Simply importing contacts — even though not all of them are subscribers. In the end, Mailchimp only recognized 302 active emails, yet they forced me into a higher tier and billed me more. This feels completely unfair and misleading. If I had actually used a larger audience, I could understand the cost increase. But being charged for contacts that aren’t even active subscribers makes no sense. To make things worse, the system gives you no clear warning before upgrading and charging extra. It feels like a trap to push users into paying more. I regret choosing Mailchimp — the pricing model is deceptive, support is slow, and instead of helping small businesses, it takes advantage of them. I will be canceling and moving to another platform.
Hi there, thank you for trying out our app and providing this feedback. Our team have reached out to you directly to try and assist. This is definitely not the experience we want to provide and would love to discuss further. If you have any further questions please don't hesitate to get in touch with our integration experts via [email protected].
Aug. 15, 2025
"session invalid"
Merci pour votre avis. Notre équipe vous a contacté directement pour tenter de résoudre votre problème. Pour toute question, n'hésitez pas à nous contacter à l'adresse [email protected].
July 30, 2025
App won’t open in my Shopify and is not linking new email subscribers to my Shopify. Please help.
Hi there, our team has reached out to you directly to try and help get this resolved. You can also get in touch with our integration experts directly via [email protected]. We're here to help!
July 28, 2025
If you have too many different customer tags in Shopify, this app stops syncing any customer tags. We've spent 3 weeks full-time trying to fix this with no luck. Then it synced tens of thousands of old contacts from Shopify to Mailchimp with no way to filter them out, doubling our Mailchimp costs due to extra subscribers. We will have to pay a developer to build a custom Shopify-Mailchimp syncing app to compensate for this app's deficiencies. Edit: I've tried all combinations of options, including trying to only sync specific tags. That didn't work either.
Hi there, thank you for the feedback and sorry to hear about the issues you are facing. If you wish to sync all tags against your Shopify contacts, then it is true that our integration has an upper limit of 5000 unique tags. However we can help you set up the integration to only sync specific tags as well. Please get in touch with our integration support team via [email protected]. We're here to help!
June 7, 2025
They are removing free features one by one so I am removing the app. Look after people on the way up guys.
Hi there! We'd like to get more information about the features you've utilized. Let us know by emailing [email protected] so our team can best understand your workflows and provide suggestions.
June 5, 2025
it sucks
Hi there, thank you for your feedback. Please do get in touch with our integration experts via [email protected]. We're here to help!
May 24, 2025
shit app cant even make an account, "error state" we dont even fucking have states!!!
May 18, 2025
In the prices listed on Shopify, it says that the price for the essential plan is $13 per month for up to 50,000 contacts. Once the app is installed, however, they ask for €345. Also, the app is very slow and the chatbot on their support site doesn't work... with what face do they ask for all this money?
Thank you for the feedback, Purit. We'd like to look into this further and see what's happening. Email [email protected] and our team will follow up directly to assist further. We do recommend clearing your browser's cache and cookies to see if this helps clear the issue.
May 8, 2025
Such a predatory pricing structure. Klaviyo's pricing was more upfront and honest, plus open rates DOUBLED. We've been with Mailchimp for 12 years, it's no longer king of email since it was acquired.
April 25, 2025
JUST A MASSIVE RIP OFF. Great sales pitch...so I signed up, only to find that a massively complex set up include DNS settings. Because I have 45,000 contacts it then charged me for all of these despite only 21,000 being subscribers. So, so far not 1 email sent and £500 in charges. Avoid these people like the plague.
Thank you for the details in the review. We want to look into this further with you and see what's going on. Email us at [email protected] with the email address associated with your account along with any case numbers from prior interactions. This will help us better understand what's happening.