Mailchimp: Email & SMS
Mailchimp for Shopify - Email and Marketing Automation
Rating
3.3
feedback
563
chart
#2,391
All reviews
Rating Breakdown
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Sept. 11, 2024
They got everything
Thank you for the review! Let us know if there's anything we can improve on!
March 31, 2024
Between the instructions on Shopify and MailChimp, setting up was fairly easy to do. MailChimp seems a little confusing to use because there are so many options available. Hopefully in time and with enough "playing" with it, I'll figure it all out and it the complexity will be a non-issue.
Hey there! If you need help learning more about the application, email [email protected] and our team can help further.
Feb. 22, 2024
So far, it's pretty good. However I had to manually type my contacts from Shopify to export it to Mailchimp. So that could have been easier.
Hey Beatta! We'd like to get more details on this to see where we can improve. Email [email protected] with additional information and they'll follow up.
Feb. 7, 2024
Nov. 22, 2023
Creating templates can be difficult. This one template I created doesn’t allow me to put the name of the product underneath the picture and the picture placement is off
Our team can help you find the right template layout! Email [email protected] and our support team will review then follow up.
June 8, 2023
My experience with Mail Chimp is great so far! Integrating it with my Shopify store is really easy and the interface is easy to navigate too
May 11, 2023
Love it so far hope nothing disappoints. Easy to use interface and great tools to meet your goals. i would definitely recommend to anyone!
Feb. 17, 2022
Just getting started with the app it was a breeze to import your contacts looking forward to trying the service out.
Dec. 12, 2021
Hi, I created a new Shopify account and when Installing Mailchimp I tried to connect it to a new audience but it Synced to the old existing one. I want to separate customers from the old site and the new site.... Why did this happen? Thank you, Alain
Hi there, thank you for the feedback. We saw your review and it sounds like your issue may be related to a browser caching issue. We'd suggest clearing your cookies/cache, using an Incognito window or trying another browser entirely. If the problem persists, don't hesitate to contact us for further troubleshooting at https://mailchimp.com/help/
Oct. 14, 2021
Great with Mailchimp. I'm just not able to get one feature working with mailchimp. I will definitely recommend to a friend.
July 26, 2021
It was unfortunate that our issue was not resolved, the CS team was very responsive and supportive.
Aug. 5, 2021
We couldn't get custom orders synced into Mailchimp from shopify. But the team was very helpful and fixed this going forward. Also, we had 4 of our active automation campaigns archived by the Shopsync api. But again, this was fixed and shouldn't happen in future. The products usually sync like a charm, as do contacts. Orders now are syncing without any issues too. Thank you
Hi there, we saw your review and wanted to respond. Your store shows that it completed syncing and is processing data in real-time. It's possible there was some Shopify API rate limiting or queues that were waiting to process at the time the review was written; that's not totally unusual with how large the Shopify ecosystem is and how much data we're processing for our users. In regards to the automations being archived, this is done so past customers do not receive emails. For example, let's say you have a "welcome automation" in Mailchimp running. When ShopSync is installed, it syncs all your customer/orders/products from when your store first came online. Because Mailchimp sees these past users as "new customers" it would send an email to customers from the very first one to the most recent. By archiving, it prevents these emails from going out to users who really don't need to receive an email. Lastly, you can always get in touch with us at [email protected] if you have questions. We're around Monday-Friday and typical response times are less than 1 business day.
May 29, 2021
I used this app to enable me to measure results of traffic moving between our newsletter and our Hamper Warehouse Shopify page. I can see clearly the interaction between the 2. The install process was quick and easy.
May 28, 2021
I've used this app since the old Shopify Mailchimp App was discontinued. Everything has worked ok until I discovered that the synch process is 2 way, with new subscribers on Mailchimp being added to Shopify as draft customers. This is ok but if you capture address fields in Mailchimp forms, this data vanishes in Mailchimp after data synching with Shopify. So any lead generation I want to do via Mailchimp becomes very complex and I have to turn off ShopSync so that address fields remain stored in Mailchimp. Would hope the devs look into this issue because it's not ideal. Aside from our very techinical issue, we really can't do without this app.
April 25, 2021
The synchronisation was very good. You can also directly create a pop up. Now it's waiting what I can do in the futur with this app. But a good beginning is a quick win
Dec. 12, 2020
I really appreciate personable and professional businesses, and ShopSync looks like it's both! Looking forward to working with it in the future. Recommended from Mailchimp, so good reliability there.
Sept. 7, 2020
The instalation was easy and friendly... we have just started our shopify store and start to test this service. So far so good.
Sept. 2, 2020
So far so good. I just did it to sync to Mailchimp and my store does not have a lot of data to mess up so lets hope it stays that way. It took less than 10 minutes to get the sync. Thanks, DSQ