Mailchimp Email SMS Marketing

Has been working fine in general, but I noticed it stopped syncing one day, so I reached out to the support and got really good help from Rhedd at their support team. The problem was solved within an hour.

good, Mary helped me even when my computer had to be restarted twice, she was there when I logged back in.

Jean reached out to me to help with the integration when I was having trouble with webshop subscribers. They were helpful and eager to figure things out, but as it was already almost midnight my end, I asked them to email me to follow up the problem with fresh eyes. During initial troubleshooting, however, I tried to reinstall the plugin on Shopify, and that's where everything went wrong overnight - the plugin assigned all my past customers as new customers, and they all got pushed through an automation receiving incorrect emails from me. It's thankfully all fixed now, but the extra work wasn't great. Perhaps the plugin should have a warning about this, or at-least check order dates and only process new customers added from the moment the plugin installs? That's why 4/5 stars. This was unnecessary.

Great app, used for over 10 years and good customer service and quick replies - only once you reach out to them a few times (that's my experience). There is always room for iprovement the in app customer service was a little slow to respond, so I think fix that and you'll get more 5 star ratings.

I found Customer Support Representative, Nadz, extremely helpful and Patient in rectify my issue. Thanks Nadz

App didn't sync our first-time customers correctly but Troy from Mailchimp support was quick to have that fixed. Hope it will be stable from now on.

Works fine out of the box. The only thing i had troubles with is with the combination of the shopify standard newsletter signup form and editing or adding tags, to create the mailchimp automation flow i want. The Support of Nadz was very helpful to explore different ways to find a solution.

We have been using Mailchimp since starting the business and it has helped us greatly with marketing and newsletters. The Shopify integration was super easy to set up and when we did need help Cyrus on the support team got us sorted straight away. Highly recommend.

Customer support by Cyrus was very professional and helpful.

Paul from customer support was extremely helpful with getting my issue escalated to a developer.

Working the app was a little tricky as there were some integration issues, however Sean in support was brilliant - 5 full stars to him!

Easy installation although a bug of some sort prevented embedding app into Shopify theme initially. Lance with support was super helpful in working through this and issue was resolved same-day. Too early to evaluate the plugin as we just installed it but appreciate the help getting over the hurdle.

Jean helped me with logging in, was a very simple task but she took her time to help me and was very kind and patience! So great customer service!

Marz is expectional!

As usual Paul was helpful. However, this time round, he made it more challenging but I enjoyed the session as it helps me to figure out things on my own as well. Thanks Paul.

Nadz was very helpful and patient with us. The app itself is proving to be quite challenging so I would strongly encourage getting support.

The app is pretty simplistic but has the features we need. Joanne was helpful and timely in addressing my issue and looking into it.

I've been using this app and it's very easy to navigate but I had issues with the integration of the app and my online store but i had a very good experience with customer support (Sher). I'm hoping for smooth workflow from here on in.