Mailchimp Email SMS Marketing

Crazy expensive. No way to remove credit card information after they slap you with their hefty price tag. Most annoying picture captcha when logging in.

It is not working right now

App won't open on Shopify and it is not synching new products nor recently re-activated products. This is the second time it has happened, the first incident was on July 4th.

Never updates promo codes, you have to delete the app and reinstall an that takes hours. Waste

This app has caused several issues with my Shopify store- that as of this review still have yet to be resolved. Initially, we wanted to have a newsletter subscription pop up on the front page of our store, and after being set up, it initially would not appear. After contacting the help center (which they were very kind and patient), we were able to get the pop up working, but found when it popped up, it blocked out the entire storefront. It would not go away without refreshing the page. We decided to disable and do away with this integration.

Mailchimp has the potential to be a great tool but what a hassle to set up, and like another review, you have to watch your contacts list like a hawk. We have the opposite problem than another reviewer had - where Mailchimp is overriding Shopify subscriptions, so a client agrees to emails during the checkout process but Mailchimp codes them as non-subscribed pending a double opt-in, and it’s random. I’ve been on chat for days and they just talk nonsense about why. Most of the live chat agents don’t bother to understand your problem and just write some template answer that has nothing to do with your problem., and they send you links to articles to read. If I wanted to read an article, I wouldn’t be on live chat! The pre-built templates are cool and the AI features really helpful.The support over the phone is great and you can share your screen and have them walk you thru design & workflow. You have to pay the big bucks though to get phone support. So some really nice features and some not so nice, but man are the live chat agents a challenge!

Not synching and we are having to do a ton of stuff manually since the platforms aren't 'talking' to each other.

Contacted support to help change my audience for a sign up form. They told me to delete the app and reinstall it. Did that and since then I haven't been able to install the app. Spent countless hour trying but finally they said contact Shopify. I did and Shopify said the same. If I knew Mailchimp customer support would say to delete and then I cant install, I wouldn't have...... Delay my email marketing by a ton.

It is not helpful. It tells me my shop has been connected and only 1 subscriber. When I look at my shopify customers I have about 80 or more subscribers. There is no one to talk to.

Don't recommend. Mailchimp is always finagling with your email numbers. Spammers constantly sign up at my store. When I delete them, Mailchimp still counts them. It's complete nonsense. Way too expensive. Don't recommend at all.

I have 1600 subscribers in my list, so my Mailchimp is free. Once i added the integration, Mailchimp wants to charge me, even though my audience is less than 2000 subscribers. So I get an error that makes no sense. I have not gotten any value out of this, other than being able to add the products to the email campaigns, but they honestly look crappy and the product image does not import linked to the product, so i have to copy the link from the button. At this point i could have just done it myself. Waste of time. and now I have to pay $60+ to send an email that was free before... i just hope i m not also getting charged for the app

To save me time and look more professional, I need a good supply of email templates to choose from. I also need it to integrate with my Shopify. MailChimp was a bit of a disappointment. I found their app did not allow me the customization I need and their templates were not what I thought they would be. So far Wix has them beat and that's the app I was wanting to switch from.

Received an email saying "Your automations and data syncing will continue uninterrupted with the Mailchimp for Shopify integration", but when I checked today, the syncing had stopped at some point and as a result, people who had subscribed to my newsletter recently (Including Black Friday deals) had not received their newsletters. Disappointing to say the least.

I've had this app installed for a while and for the most part it seems to work fine, but after reading some reviews today about customers being unsubscribed if they don't check the "accept marketing" box at checkout, I looked and sure enough I think this has happened with my account too which is terrible! Some customers have been with me for years and then all of the sudden they're off my mailing list because they didn't check a box? I'm uninstalling this app today.

I've installed this app, but I'm not totally sure it's syncing everything properly. I'm still using mailchimp, but I'm not sure any of my automations are sending.

It's recommended that you do not have the automatic 'add to mailing list' box check on the payment page. It took me about 9 months to realize that ShopSync had been switching my customers to "non subscribe" when they made a purchase, because that box was unchecked. Because of this, Mailchimp omitted hundreds of my good, long time customers from my mailings. I have now switched to Klaviyo.

There is one significant flaw that you should be aware of before you install and use this app. Let's say my email is [email protected]. I make a purchase for my friend, Mark. The shipping address name is Mark Smith. The billing address name is James Johnson. The app will sync the SHIPPING name to my email ([email protected]). This means when I go to send a newsletter to [email protected] and use personalisation in the email, it will say "Hi Mark!" - when my name is actually James. Shopsync support confirmed this is a known flaw. If you want to use personalisation in your email marketing, you must be aware that this app will 'corrupt' your mailing list by mixing up names. This might not be an issue for you if your customers only ever ship to themselves.

since I used this app I have never had so many abuse reports and unsubscrivers, as well as many fake emails that did not appear on my list before ... at this point it is better to abandon mailchimp to find something more integrated. very sad Samuel

Installing was very easy however I did have issues.I installed today but now my customers cannot subscribe currently and automations not resuming automatically since I archived them.

When customers sign up to our email list the confirmation email goes to spam - this is a huge barrier to customers and there has been a dramatic customer retention drop off because of this :(