Anja Dance review for Mailchimp: Email & SMS
March 31, 2019
Installed ok to link mailchimp and website. Seemed to be working fine but did a market on the weekend with over 50 sales and all customers received the left in cart email yet had completed the sale. Deleted off shopify site and deleted mailchimp too. Will do everything manually.
Hi Anja Dance, we're sorry to hear that, but thank you for bringing things to our attention. We've been testing on our end and so far we're unable to replicate that type of behavior. With that said, we're wondering if maybe Mailchimp was having an issue at the time your orders were going through. We definitely want to help you get this resolved. Would you care to email us your Mailchimp user ID to [email protected] so we can troubleshoot further? From there, we can dig deeper into the Mailchimp API to see what events triggered and where they came from. We look forward to hearing from you.
