Eidon review for Mailchimp: Email & SMS
May 10, 2019
There's only one day left before the MailChimp/Shopify integration ends and there's a huge notice when installing this app: "Important! Please archive any Mailchimp welcome e-mail automation before installing ShopSync If you have welcome e-mail automations running in Mailchimp, please archive (not pause) before installing ShopSync. There have been reports that emails have been resent after performing sync, and we are actively investigating the issue. Other automations are not impacted and can be migrated as noted in Mailchimp's knowledge base article." Seriously, who is stupid enough to move forward after reading this? And reading how ShopSync is replying to other people, seems like a huge loophole where ShopSync & MailChimp will not take ownership of any issues, truly try to help their users, but instead play the "blame game" and refer to the other party over and over. Removing this app right away...
Hi there, Eidon thank you for your candid feedback. We've confirmed the welcome email behavior is a bug on the Mailchimp side, and their support team is investigating. It's got something to do with timestamps misbehaving internally. To be clear, this is not something that ShopSync is doing but we felt the urgency to make it transparent so our users don't have any surprises. For now, if you have welcome automations running, we recommend that you archive them before activating our app. You can easily reactivate or recreate them after the sync is done and restart. All that to say, we hope that things will be resolved soon, but we don't have any visibility into their workloads. Other automations are ok to leave as described in the migration guide Mailchimp has published. Let us know if you have any follow up questions. Feel free to reach back out to us at [email protected].
