Fripp review for Mailchimp: Email & SMS
July 24, 2019
We are using this app on several stores. I contacted support DAYS ago about one store having issues not syncing ANY information. All I get is automated response emails and it takes over 24 hours to get those. App is buggy and support is TERRIBLE
Hi there, I'm sorry if you had trouble getting in touch with our support team in your preferred time frame. We looked up your tickets for frippoutdoors.com and itsa-girl-thing.com, and it looks like we responded to your initial questions in less than 5 hours. As a free service, our best response times can range anywhere from 24 to 72 hours depending on volumes. Also, we saw your review while we were actively troubleshooting the connection with Mailchimp. As noted in our response back, the frippoutdoors.com store had something under the hood that wasn't configured correctly in Mailchimp. We were able to work with their team and get things resolved for you. itsa-girl-thing.com shows that it is also installed correctly and processing data. If you have any more questions, don't hesitate to reach back out to our support team.
