CynthiaYolland.com review for Mailchimp: Email & SMS

July 27, 2020

After my initial comment, Shopsync support contacted me and provided instructions on how to resolve the issue. Short answer, use Force Sync after attempting to just clear the browser cache. So my problem is resolved. Original comment below: I'm new to ecommerce and I'm just setting up my store and integrations. One App I've installed is ShopSync to keep customer info synchronized with my Mailchimp account. It appears that after the initial sync of customers that expressed interest on the store password page, further customers have not been sync'd. There are 59 new customers since the initial sync that are in the Shopify customers that are not migrated to Mailchimp. I have gone through the troubleshooting, including changing to using Chrome with all browser data cleared. Isn't this supposed to be a background process that links my Shopify store and my Mailchimp account? What does my browser have to do with it? I haven't done a forced sync as that is discouraged. Any advice on how to get this working?