Petra's Design Shop review for Mailchimp: Email & SMS

July 12, 2021

I had subscribed for chat support a while ago and when I had my subscription made I have asked them for help via live chat and I got just an email from them telling me that I should subscribe for chat support before they can help me via chat. I just got sent some general information via email to solve a problem. I was waiting for hours for an answer but I did not got any further help . No answers via live chat and no emails but in the end they came back to me and explained it had to do with a kind of delay on their side. I still question this answer because I had this subscription a few days already before I had my first question via live chat made. This time delay cannot be a few days? In the end we were able to solve the problem via chat then. If you would like to reach them via chat they are working only at ET time. I give them 3 stars for now and if they turn to out to be really useful in future I may update my star rating to a higher score. I stay with them for now because far more difficult problems may arise in future and it is good to stay with them for now.