PHOTOPORTRAYAL review for Mailchimp: Email & SMS
Aug. 5, 2021
We couldn't get custom orders synced into Mailchimp from shopify. But the team was very helpful and fixed this going forward. Also, we had 4 of our active automation campaigns archived by the Shopsync api. But again, this was fixed and shouldn't happen in future. The products usually sync like a charm, as do contacts. Orders now are syncing without any issues too. Thank you
Hi there, we saw your review and wanted to respond. Your store shows that it completed syncing and is processing data in real-time. It's possible there was some Shopify API rate limiting or queues that were waiting to process at the time the review was written; that's not totally unusual with how large the Shopify ecosystem is and how much data we're processing for our users. In regards to the automations being archived, this is done so past customers do not receive emails. For example, let's say you have a "welcome automation" in Mailchimp running. When ShopSync is installed, it syncs all your customer/orders/products from when your store first came online. Because Mailchimp sees these past users as "new customers" it would send an email to customers from the very first one to the most recent. By archiving, it prevents these emails from going out to users who really don't need to receive an email. Lastly, you can always get in touch with us at [email protected] if you have questions. We're around Monday-Friday and typical response times are less than 1 business day.
