SLAPSTA review for Mailchimp: Email & SMS

Dec. 1, 2021

Lost over 10k of my audience somehow as Mailchimp have moved away from Shopify then back after buying ShopSync. Very dissapointed to say the least! :( **UPDATE** I am not sure why they have edited the review to make it seem like there is a solution. After going back and forth with a rude customer service agent who took 24hours to reply and made it seem like my fault, they finally offered me £50 - As if this fixes the 2-5k audience loss i have had. I WANT A SOLUTION! How embarrasing i carried on using this app when there is so many better options out there. In my stupidity i thought mailchimp has been around for so long they would be the best choice. BAD idea! **Mailchimp, the developer of Mailchimp, edited their reply to your review on the Shopify App Store. Here’s their updated reply: Hi SLAPSTA, thanks for your patience while we researched your comments. By chance, did you have the old (Legacy) Mailchimp for Shopify app installed previously? If so, and it was deleted recently, that would've caused data to be "deleted" in Mailchimp. We realize the inconvenience and frustration this has caused and have made an update to the legacy application to eliminate this behavior going forward. The good news is that resyncing your store should fix any missing data. We'll grab your customer's order information and opt-in preference and sync them with your Audience. Follow this guideline for set up: https://mailchimp.com/help/connect-shopify/. Please reach out to our support team anytime if you see anything different after a resync is completed and we will be happy to help! The previous reply has been removed from the Shopify App Store. Here’s the old reply: Hi SLAPSTA, thanks for your patience while we researched your comments. By chance, did you have the old (Legacy) Mailchimp for Shopify app installed previously? If so, and it was deleted recently, that would've caused data to be "deleted" in Mailchimp. This is a requirement mandated by Shopify to remove data from another 3rd party when an app is removed. The good news is that resyncing your store should fix any missing data. We'll grab your customer's order information and opt-in preference and sync them with your Audience. Follow this guideline for set up: https://mailchimp.com/help/connect-shopify/. Please reach out to our support team anytime if you see anything different after a resync is completed and we will be happy to help! **