Everly Rings review for Mailchimp: Email & SMS

1 / 5

Nov. 22, 2021

We lost 18,000 Mailchimp Subscribers when we updated our Mailchimp App. Have contacted multiple Mailchimp customer service teams and have yet to find a solution.

Using app

21 days

Total reviews

1

Average rating

1.0

Developer Reply

Hi Everly Rings, not sure if you've seen some of the other recent replies to reviews, but, did you have the old (Legacy) Mailchimp for Shopify app installed previously? If so, and it was deleted recently, that would've caused data to be "deleted" in Mailchimp. We realize the inconvenience and frustration this has caused and have made an update to the legacy application to eliminate this behavior going forward. The good news is that resyncing your store should fix any missing data. We'll grab your customer's order information and opt-in preference and sync them with your Audience. Follow this guideline for set up: https://mailchimp.com/help/connect-shopify/. Please reach out to our support team anytime if you see anything different after a resync is completed and we will be happy to help!

Mailchimp: Email & SMS for Shopify
Mailchimp: Email & SMS
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563 reviews

Mailchimp for Shopify - Email and Marketing Automation

Developer
Shopify App Store