Charis and Co review for Mailchimp: Email & SMS
Jan. 30, 2022
UPDATE: All sorted now-thank you for the prompt response Hi my pop up form doesn't have an X in the top right corner? So it just sits there obscuring the view for my customers.....I have tried editing it but it just cannot be dismissed It does show on mobile phone but not browser from a computer. So frustrating as I have linked my customers. I was told that it was because of the Shopify 2.0? But shouldn't an app for Shopify integration be across the board regardless? I feel I have lost customers using a browser as the pop up cannot be dismissed
**Update** A patch was rolled out to fix this issue shortly after the review was posted. When viewing your site, the "x" in the top right corner is now visible. Please let us know if you run into any other issues by contacting us at [email protected]. We appreciate your feedback! Thanks for your review and feedback. We certainly understand how the popup form behavior as described is not ideal for merchants and customers alike. We do have a workaround that can be put in place while we work to resolve this issue. We've reached out via email with the full details on how to do so but essentially it involves adding some css to the theme code to make the X display again as it was hidden due to some code changes in the default Shopify themes.
