STILWAND review for Shopify Marketplace Connect

Jan. 30, 2024

As a merchant focusing on the German market, I found this app fundamentally unusable due to its severe limitations around tax handling. The platform from which it imports data (Etsy) does not include sales tax in its transaction reports, yet it collects the tax. This presents a significant issue for German merchants who are legally required to itemize sales tax on invoices. Unfortunately, this app lacks the functionality to import orders from Etsy to Shopify with a customizable tax rate, rendering it ineffective for managing financial compliance within the EU. The lack of attention to such a crucial aspect for European Union merchants is disappointing. Given the EU's complexity and strict tax regulations, this oversight can cause significant operational and legal challenges for merchants in the region. It's a glaring gap that cannot be overlooked, as compliance with tax regulations is not optional but a mandatory aspect of conducting business within the EU. While I understand the world is vast, and there are markets outside the EU, it's disheartening to see the developers overlook such a significant market segment. The EU may not be the largest market globally, but it's a critical one, with stringent regulations that cannot be ignored. This oversight limits the app's usability for a significant number of merchants who would otherwise benefit from its features. To the developers, I urge a reconsideration of the app's features to accommodate the needs of EU merchants, especially those in Germany. Addressing this issue not only expands your app's market reach but also demonstrates a commitment to supporting businesses in navigating the complex tax landscapes of their respective countries.