Shopify Marketplace Connect

Joshua R. with customer support was so helpful and knowledgeable. He even gave me a heads-up on a current issue with ebay so I would know what was going on and help me be patient ;) Love Marketplace Connect and recommend this app for your business.

Same problems as Emma Jean's review of August 17, 2026. Over the last year I have had REPEATED problems of pictures not syncing properly with eBay. Marketplace Connect would eventually fix them, but would tell me that the issue was on eBay's end and they are trying to resolve it. Now, in the last 30 days, no new pictures will be uploaded to current listings. Such as we already have a listing, have added additional variants with new SKUs and pictures, but the pictures won't upload. Now, in the last 15 days, I can't even create new listings on ebay. When I contact customer support, it takes about 24 hours to get a response (during the week - no weekend support) and get a repeated response - 'it's eBay's fault'. After 15 days of not being able to create new listings I've had enough. Will start experimenting with other apps.

Great app .Pretty easy to use .need to get some practice ,but has all the info and tools you need to navigate it

Never write reviews but this one is needed. Have gone back and forth with support regarding this App all of a sudden not uploading to Ebay properly. At first you could get Live Support and then it switched to submitting a request overnight. I've had no response in over a week. App is great when it works. Super disappointing for a Shopify App. I'm over the poor support across the board. Stop with the A.I. Support. We spend a lot of money with you and expect something in return besides the POS being down, bad apps and poor customer support.

helpful app for Shopify. Customer service is helpful too.

Doesn't work.

so good

If I could leave zero stars, I would. The problem is not just the support; it's the app itself. I've spent weeks dealing with Marketplace Connect issues that continue to impact my business, sales channels, and ability to operate effectively. Even after extensive troubleshooting, product cleanup, variant cleanup, and countless hours of my own time, the issues remain unresolved. What's most frustrating is that the app appears to struggle with stale data, outdated mappings, synchronization issues, and lingering references to products or variants that no longer exist. In today's technology environment, I would expect a Shopify-supported marketplace integration to have better tools for clearing old data, refreshing mappings, rebuilding catalogs, and identifying synchronization conflicts. Other platforms and applications offer these capabilities, so it's difficult to understand why Marketplace Connect continues to struggle with them. Unfortunately, the support experience has made the situation even worse. Instead of receiving meaningful assistance, I've spent weeks being sent in circles, answering the same questions repeatedly, and receiving little to no actionable guidance. Only one support representative appeared knowledgeable and genuinely interested in helping solve the problem. Everyone else seemed focused on repeating troubleshooting steps rather than driving the case toward a resolution. As a small business owner, this is not a minor inconvenience. I have lost valuable time, delayed marketing campaigns, delayed marketplace growth, and experienced a significant impact on my ability to generate sales. Every day these issues remain unresolved affects my business. What is especially disappointing is that Shopify actively promotes this app and associates it with its platform. As a merchant, I expect better reliability, better escalation procedures, better communication, and better technical support. Instead, I've been left managing the problem largely on my own. The app needs significant improvement. The support organization needs significant improvement. More importantly, merchants need real solutions, not endless loops of questions and unresolved tickets.

Joshua was quick and professional. He resolved my issue in seconds! Thank you!

Ich vergebe 5 Sterne für den Suppor. Aldrian, Mary und Lou sind mir besonders positiv aufgefallen. Sie sind sehr geduldig und tun Ihr Bestes, alle Fragen so gut wie möglich zu klären.

This app is good when it work but all of sudden it cannot connect eBay. Customer support looked at the issue 3 weeks but still cannot come up with a resolution. This is affecting the daily operation badly when something just doesn't work all of sudden and without a fast resolution. I am disappointed and 1 star is giving to the support team.

Does what you need it to do... usually. The main problems we have with this app: - Doesn't properly sync inventory: this is a huge one because ebay will penalize you for cancelling an order for being out of stock - You have to navigate to certain pages in a certain order for functionality to work. For example, going to a product in shopify then hitting "view in marketplace connect" works to get you to that page. But functionality like listing or delisting the product? That tends to break unless you go to listings, search the product and then get there that way. Very finnicky and while support is responsive, they're mostly just reading off a script and it takes a lot of back and forth before you get competent help.

This app is useless. It is not syncing the product with ebay. It keep showing offer status inactive and does not push the items in ebay.

Be Really Careful when you are using Marketplace connect. i had accidentally imported all amazon orders(4000+) to my Shopify store. There was no way to delete or cancel import. Contacted Support but they told couldn't do anything. We were also billed £15000 for these imported order which were processed, fulfilled by Amazon which is absolutely ridiculous. Also contacted Shopify Support and was disappointed as they said the same thing. Finally Got this app which was able to delete orders and very Thankful to the developers of Bulk Delete Imports(https://apps.shopify.com/bulk-delete-orders)

Great Support Provided by the Shopify Connect App.

They provide excellent support.