PunkOuter Games review for Shopify Marketplace Connect

June 4, 2024

Short review: App is slow, buggy, and may lead to your eBay account being suspended. Detailed review: I hate to leave a 1 star review but need to express how frustrating our experience with Marketplace Connect support has been. We switched over to using this app months ago and got our eBay sync set up to our account we've been selling from since 1998. Our account is now on a warning to get the seller rating up due to all of the cancellations we've had to do since using this app. It has constant sync issues with our Shopify inventory. If we sell something in store? It may take days, if ever (seriously) for it to update on our eBay store. Naturally this leads to regularly overselling items. That's after you can get past the VERY slow UI on Marketplace Connect's end for setting things up. The Walmart connection is even slower to navigate, but at least, so far, that sync is stable. To their credit, they have improved the navigation on the eBay side some since we started using it, and I suspect a large part of their issue is that they just are not optimized for stores such as ours with hundreds of thousands of SKU's. We've regularly provided support with updates on oversells and sync issues. They are always very fast to respond (kudos to the 1st level support group!). But they never have answers. We have zero communication from them other than when we send over a new example. No updates what-so-ever. After months. So when we do ask for an update on the underlying issue, 1st level support says the ticket is still with the engineering team and there is no further update to provide. I feel like we've given support ample time to fix their issues, or at least *COMMUNICATE* with us on a regular basis to know what to expect. We've had to put our eBay account into vacation mode at this point and seek alternative options.