Plant Squad review for Shopify Marketplace Connect

Aug. 11, 2024

The amount of support requests i've had to log has been crazy. There's so many issues with submissions, and the errors are not clear that i've been able to get an explanation and actual fix for why it happens, more just troubleshoot "Delete and re-create". But here's the kicker, I work in software development, and the brilliance of an API service is map once and set and forget. There should be NO errors unless someone types in invalid numbers but then a field shouldn't even save. I updated all my listings with the same values via bulk editor (this feature is good). But then when I sync, some fail, some work, some take 8-24 HOURS :| (or hang longer but I deleted and re-created). APIs work QUICK. For the amount of fields that are populating it should only take a few minutes give or take for ASIN generation. I have had to spend the last 2.5 weeks uploading only 1-3 products a day. Sometimes I can send a few extra during certain periods of the day, but if you don't do it within these 4 hours in a day, it's going to take several hours. The fact that it CAN sync 2-3 products in an hour means that there is something just wrong in the code to not do this consistently. All my component values are the same in bulk upload so it is not this. I see things from: - Parent not syncing, but variants appearing (it shows published/offer listed; no errors) - Parent syncing and not variants (still showing publishing after several hours) - Nothing appearing at all, then leave for 24 hours come back and they're all there. - Item classification changed after it was initially submitted and deleted (I haven't changed anything, all I ever do is wait for several hours, delete and re-toggle back in hoping that it will fix itself, then it can randomly come back with this error!) The problem is - ITS INCONSISTENT when it shouldn't be. If all products are the exact same, with different title and descriptions, but the same categories etc then I shouldn't see any of this. If I see an error thats my fault, I fix it on all of them, but no the amount of errors I keep getting is crazy. I have to start and stop the syncs. Honestly this shouldn't happen. And support will say it takes time, yep ive given time, but again why is it that I could sync 2 in half hour, and then some take over 24 hours. I also use Printful direct integration to Amazon as well, they are consistent with submission times so far, I let it run for 30 min, come back and it's done. So probably even earlier than that, doesn't take longer. If printful can send this data via API, then it's not Amazon services. I've sent several from Printful over while i'm still waiting on one product to sync that I started YESTERDAY from marketplace connect. I never thought i'd say this, but I'd seriously just pay for a platform to send it all in bulk and not have these hiccups. If I knew that it would work the way i've got it laid out, i'd pay good money to get it just done. Instead it's taking me hours of my life to just watch and monitor this stuff and determine "is it going to error... should I stop it now? should I delete the variants incase it's stuck hanging and then resume" etc etc. No support team don't reach out for me to ask for more help, you have all of my tickets, you can see how stressful this is. It could be a great application but your interface showing "pending" but then an error but then back to pending is poorly implemented. If you have validation checks on all your input fields correctly then there should be no errors (or extremely rare, like GTIN exemption not received for that category). I just want your product fixed. PLEASE. 2 Stars because of the ability to customize and the bulk upload, but otherwise would have been 0, really.