The Card Table review for Shopify Marketplace Connect

May 12, 2025

Avoid like your business depends on it. I don't like leaving negative reviews, ever, but this app has been nothing but trouble. It didn't sync my products with eBay properly, which was sorted after dealing with their support team. But then, without warning or a notification, it overrode my shipping information TWICE, even after I added them to the app AND eBay, leading to customers getting free delivery for large parcels where they shouldn't have (with my business covering the costs and therefore losing money on the sales). When speaking to support, they essentially blamed me, saying I didn't input info correctly - not sure why I'd manually select ~20 of 250 products to have shipping costs, rather than ticking "select all"... They oversold one of my products, (it was out of stock on my website, but it was sold on eBay anyway) which I had to source with no notice so I didn't let down a new customer. The fees are not clear and certain members of the support team were rude and extremely unhelpful, when I tried to resolve the issues and move forwards. Worst of all, they refused to reimburse any of the additional costs I'd incurred and blamed me for the issues I faced. I've spent so long on this app and these issues, it would have been easier, less stress & less cost to my small business if I'd manually uploaded everything to eBay - which I will be doing from now on. Avoid.