Marsello: Omnichannel Loyalty
Marsello: Loyalty & Marketing App for Shopify
Rating
4.4
feedback
384
chart
#2,518
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
2%
-
Less than a month
11%
-
Less than a year
43%
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More than a year
44%
Reviews Summary
The reviews for the Marsello Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include praise for the customer service team, ease of use, helpful features like loyalty programs and email campaigns, and prompt responses to queries. Users appreciate the all-in-one functionality for marketing, loyalty, and communication with customers. However, negative themes include issues with pricing changes, unexpected charges, slow response times for support, and difficulties with integrations and technical issues. Some users expressed frustration with the cost per system and the lack of refunds for services that couldn't be used. Overall, while some users find Marsello to be a valuable tool for their business, others have encountered challenges and dissatisfaction with the app's pricing and support policies.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 8, 2024
Marsello has really improved and took into considerations our product requests. Martin does an excellent job communicating which is rare from other loyalty programs. The shopify integrations have improved. I highly recommend Marsello. We have tried every loyalty program on shopifys app store and they fit our needs best considering we lean heavier on in-store retail vs e-comm.
Sept. 17, 2024
Caution: Unreliable Service and Unresponsive Support We had a very disappointing experience with this company. After dedicating three months to testing their platform, we encountered numerous bugs and technical issues. Despite this, we were charged in full during that entire period. In the first month, we were billed for an API and an additional site, despite not having any additional sites. We raised this issue multiple times but received little to no support. Our main point of contact, Jason McLean, was dismissive of our concerns, repeatedly stating that their company is exceptional and without faults. Unfortunately, their loyalty program was completely unusable due to persistent bugs, and their customer service was slow to respond. When we requested a refund for the services we couldn’t use, we were told that they do not offer refunds, citing their terms and conditions. There is alot more to say about it, but we will leave it here. We strongly advise caution if considering this company.
Aug. 1, 2024
Marsello while having some great features for our loyalty offering isn't without it's hiccups. It has taken over a week to sort out issues changing from Lightspeed/woocommerce/marsello to Lightspeed/shopify/marsello and while the front support are helpful it can be hours for a response and in our case with things going to the technical team, days for a answer. Still weighing up wether the cost per system (if you have a physical store and an online store you get charged for each system) is worth the cost..
July 24, 2024
I will recommend
Using app
About 1 month
Total reviews
2
Average rating
5.0
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