Marsello: Loyalty, Email, SMS for Shopify

Marsello: Loyalty, Email, SMS

Build customer loyalty with a points-based loyalty program.
Rating
4.3
Feedback
154
Reviews
Chart
#3,463
Shopify

All reviews

5 / 5 Share
Nov. 17, 2025

I have been with them for almost 10 years (since they were known as COLLECT loyalty). Highly professional team - and Roz and Vicky I have worked with are really great!

Store Using app Total reviews Average rating
Via Artists Almost 3 years 5 5.0
Developer Reply

Thanks for the wonderful feedback! We truly appreciate your long-standing partnership and look forward to continuing to work together. - Roz, Vicky & the wider Marsello team.

5 / 5 Share
Nov. 8, 2024

Marsello has really improved and took into considerations our product requests. Martin does an excellent job communicating which is rare from other loyalty programs. The shopify integrations have improved. I highly recommend Marsello. We have tried every loyalty program on shopifys app store and they fit our needs best considering we lean heavier on in-store retail vs e-comm.

Store Using app Total reviews Average rating
CARDPOPUSA Over 2 years 1 5.0
Developer Reply

Thank you so much for the kind feedback! We’re glad you’re enjoying the app’s omnichannel capabilities too - feedback like this is a real kick for us. Martin & The Marsello Team

5 / 5 Share
Aug. 7, 2024

The Account Manager, Shanaya, is fantastic and super helpful.

Store Using app Total reviews Average rating
WE-AR Over 3 years 5 5.0
5 / 5 Share
July 22, 2024

Very useful and very easy to use!

Store Using app Total reviews Average rating
micahsboutique Over 1 year 1 5.0
5 / 5 Share
July 16, 2024

The loyalty rewards program we offer through this app is highly valued by our customers, especially frequent shoppers. Recently, I needed help on short notice to make a special promotion work. John from the customer support team stepped up and took care of everything promptly, much to my relief. I highly recommend this application.

Store Using app Total reviews Average rating
PlayingCardDecks.com Over 6 years 5 5.0
5 / 5 Share
June 21, 2025

Easy to Use and Boosted Our Revenue! Marsello is fantastic! It's super easy to use, even for beginners. Setting up email campaigns and loyalty programs is a breeze. We've seen a significant boost in our revenue since we started using it. Highly recommend!

Store Using app Total reviews Average rating
East Coast Supplements About 5 years 9 5.0
5 / 5 Share
June 25, 2024

Ha sido mi aplicación para e-mails desde varios años y me ha gustado bastante su funcionamiento que creo que es sencillo, y tiene muchas opciones de automatización personalizables.

Store Using app Total reviews Average rating
Pambú Almost 7 years 4 5.0
5 / 5 Share
Sept. 26, 2023

I've been with Marsello for a few years now and they are constantly looking for ways to improve and add new features. Their support team is amazing with prompt replies. I love that I can integrate our loyalty program with email all in one app! Highly recommend them instead of working with a few separate apps.

Store Using app Total reviews Average rating
TinyBitz Almost 4 years 4 4.8
5 / 5 Share
Sept. 16, 2023

Email, Loyalty Rewards & SMS Marketing all in one! Great Customer service! I highly recommend Marsello!

Store Using app Total reviews Average rating
Jimberly's Boutique Almost 6 years 2 5.0
5 / 5 Share
Sept. 6, 2023

Marsello - hands down THE best app - 5/5 communication and incredible value for money compared to competitors they offer many more bells and whistles, any suggestions we've made over the years they have implemented extremely fast. Best loyalty/ email marketing / social app in 1. Well done

Store Using app Total reviews Average rating
Earth to Life Over 3 years 5 5.0
5 / 5 Share
April 12, 2023

Extraordinary service today from Mark Compahinay. What was turning into a brain drain my end, Mark provided prompt clarity and accurate details to sort out the issue. Exceptional service and very grateful.. Andrea | True Store.

Store Using app Total reviews Average rating
True Store Over 3 years 1 5.0
5 / 5 Share
March 30, 2023

Extremely responsive customer service, and user friendly for a small business who doesn't have a lot of time to manage a database, but wants the power of data to inform decisions and marketing.

Store Using app Total reviews Average rating
chrisjameskingston About 2 years 1 5.0
5 / 5 Share
March 9, 2023

I have started using Marsello and I would like to say that Rocelle Treymane's willingness to help - even though our questions may not always have answers - is truly remarkable. She has always addressed our queries and is extremely knowledgeable. I am so glad we chose Marsello. Besides being a winning product, Marsello backs it up with customer service support and this is so important especially for our line of business.

Store Using app Total reviews Average rating
Nature's Farm Over 2 years 1 5.0
Developer Reply

Thank you for the amazing review. Providing the best customer service is a massive priority of ours so this has been a real kick to read. We're so happy to help - and please don't hesitate to reach out if you have any more questions!

5 / 5 Share
Dec. 15, 2022

Marsello's service is amazing in particular Rohelle Treymane, she is so efficient and helpful with outstanding follow up emails. Her service couldn't be better! Everyone is very helpful, product is great and they actually develop many of our suggestions! Keep it up!

Store Using app Total reviews Average rating
Tea Total 11 months 3 5.0
5 / 5 Share
Dec. 13, 2022

We love the loyalty program at Marsello. In any case the customer service is helpful and very quick. They are very professional! Hopefully they will not stop at developing and will continue at their great job! Congrats!

Store Using app Total reviews Average rating
Magenta Shop Slovakia 9 months 8 5.0
Developer Reply

Thank you for the review!

5 / 5 Share
Nov. 29, 2022

Great help! Very quick and efficient. Really enjoy working with John and the other friendly staff from the support team.

Store Using app Total reviews Average rating
Corbin Rd 4 months 1 5.0
5 / 5 Share
Nov. 15, 2022

Marsello is great and really helped us out a lot! We got so many of our customers back after time away!

Store Using app Total reviews Average rating
Total Nutrition Syosset 3 months 1 5.0
Developer Reply

Thank you for the kind review! ✨

5 / 5 Share
Sept. 23, 2022

One of the best email / sms we are using. We love how this includes campaign, and loyalty + reward. All in one ! We also find the analytics are useful.

Store Using app Total reviews Average rating
HijabPlanet Co. Almost 4 years 2 5.0
5 / 5 Share
Sept. 22, 2022

J'utilise Marsello depuis plusieurs années déjà! J'adore tous les ajouts de nouvelles fonctionnalités, les sessions d'information personnalisées, l'écoute des commentaires. Vraiment de multiples possibilités de marketing pour tout faire à l'interne.

Store Using app Total reviews Average rating
Boutique Planète Bébé About 5 years 1 5.0
Developer Reply

Thank you for the review!

5 / 5 Share
Sept. 1, 2022

Easy to use, it's helpful. Customer service is very good!! Recommend for 5 stars! No hesitate to try ASAP

Store Using app Total reviews Average rating
KLAIYI Over 4 years 7 4.3
Developer Reply

Appreciate the review. The team works hard to provide an amazing experience and support to merchants.

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