Marvyn AI Chatbot & Live Chat
24/7 AI support that answers customers instantly
Rating
4.9
feedback
15
chart
#1,175
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
13%
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Less than a day
20%
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Less than a month
60%
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Less than a year
0%
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More than a year
0%
Reviews Summary
Marvyn AI, a Shopify App, has received overwhelmingly positive reviews from ecommerce merchants who have installed it on their online stores. Users appreciate the efficiency and time-saving benefits of the app, noting that it automatically answers customer queries, reduces support workload, and helps customers find products faster. The AI responses are described as natural, empathetic, and not robotic, enhancing the overall customer experience. The seamless integration with Shopify stores, quick setup process, and reliable performance in the background are highlighted as key strengths of Marvyn AI. Additionally, the app's ability to recommend relevant products based on customer questions and facilitate cross-selling and upselling without being pushy has been well-received. However, some users have mentioned occasional glitches and the need for improvements, such as integrating sign-up forms into the chatbot.
Highlights
Review RSS Feed
All reviews
Feb. 25, 2026
A little bit glitchy app. It resets to default settings sometimes. But now is okay. Great AI but it just a bit glitchy implementing it. They should add sign up forms integrated into the chatbot.
Thank you so much for your honest feedback. As we are still an early-stage start-up we are constantly looking to improve our product and provide the best experience possible for our users. We care deeply about UX. The settings reset issue you experienced has been due to a recent update we made to improve the load speed which created some temporary cache issues, but should be fixed by now. Glad the AI itself is hitting the mark for you. If anything ever feels off, reach out to us directly, we typically respond very fast to any queries. We’ve also replied to your previous email, so please check your spam folder as well. On the sign-up forms idea, we love this. Please reach out to us at [email protected], we would love to hear more details about it. Cheers, — Marvyn AI Team
Feb. 21, 2026
I really really like it!! It’s helped me save so much time. It automatically answers to customers for me. Now I only reply to a couple customers per day.
Feb. 16, 2026
Marvyn AI combines automation with human-like responses, improving efficiency and customer satisfaction. Seamless escalation to human agents ensures no query is left unanswered. Excellent tool!
Feb. 3, 2026
Easy to set up and works well right away. The Marvyn AI answers customer questions clearly and feels natural, not robotic. It’s saved me a lot of time on support and has helped customers find the right products faster. Overall, a solid app that does what it promises.
Feb. 2, 2026
I’ve tried a few chat apps on Shopify, and honestly this one surprised me. Setup was really straightforward and didn’t take much tweaking to get useful answers out of it. It picked up our product info and policies pretty well, so customers started getting accurate replies almost immediately. What I like most is that it actually feels helpful instead of robotic. It answers common questions, recommends products in a natural way, and saves us a lot of back-and-forth messages especially outside business hours. We’ve noticed fewer basic support emails and a couple of extra sales coming through chat, which is a nice bonus. For the price (and even the free plan to test), it’s definitely worth trying. Solid app so far.
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