Marvyn AI Chatbot & Live Chat

Update: After I followed up, Marvyn's founder responded and fully refunded the extra-credit charges ($47.55) as a goodwill gesture, and clarified that the credits were consumed by proactive AI messages sent to visitors (including returning ones) via the Welcome Message and Exit Intent features I had enabled — with a full log available in the app's Inbox. I appreciate that they owned it and made it right. My original caution still stands for new merchants: understand that these proactive features spend one credit per triggered message per visitor, and review the auto top-up setting carefully before enabling them, especially on higher-traffic stores. With that understood and configured correctly, and given how the team handled this, I'm revising my rating.

Excellent app. Helped me alot. 10/10 recommend.

I've been using Marvyn AI on my Shopify store and I'm very satisfied. The chatbot is easy to set up, responds quickly to customer questions, and helps visitors find the right products without my intervention. It has improved the shopping experience and saved me a lot of time. I highly recommend it to any Shopify store owner looking for an AI assistant.

Fantastic, easy to use app.

Just installed and using it. Every feature works so far. And support is fantastic.

This is by far the best AI app we've used so far. It actually trains off of your store and product data, which is a huge deal for us as we sell motor vehicle engines and related parts. I have yet to see any hallucinations because of that and any odd or off behavior is supper easy to correct as there's a super easy to use custom entry section, as well as the option to edit in direct revisions when looking at the chat history. I also got to talk to George a good bit, awesome guy. If you need anything he is there to help you with it. As I told him I'm thoroughly impressed so far.

The greatest tool you may use Tip: deal with it not as an Ai assistant but as a salesman that can raise your conversion rate and invest your time training it

Excellent chatbot!

It’s a great app, though there’s still plenty of room for improvement. Overall, it stands out compared to other chatbots I’ve tried because of its features and fewer limitations. Communication is smooth, and transactions and feedback are handled efficiently.

A little bit glitchy app. It resets to default settings sometimes. But now is okay. Great AI but it just a bit glitchy implementing it. They should add sign up forms integrated into the chatbot.

I really really like it!! It’s helped me save so much time. It automatically answers to customers for me. Now I only reply to a couple customers per day.

We installed Marvyn AI on our Shopify store and were impressed with how quickly it was set up. The chatbot understands customer questions well and gives accurate, helpful responses about products, shipping, and policies. It has noticeably reduced the number of repetitive support questions we receive. The interface is clean, easy to manage, and works smoothly with our store. Overall, Marvyn AI is a solid tool for automating customer support and improving response time.

Really happy with Marvyn! Setup was super easy and now it handles all sorts of customer questions, even the in-depth ones about my product. I gave it some additional context and it's been answering all questions really well. The cross-sell and upsell thing has been the cherry on top - as it recommends customers add more products to their basket for our discounts to trigger. It recommends products based on what people are asking and I got a few extra sales from it already. Doesn't feel pushy which is nice. It will be super helpful during busy times when I can't keep up with everything. Big thanks to George who walked me through the setup. Made it way easier. Would 100% recommend!