Rating

1.8

feedback

19

Reviews

chart

#17,082

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    5%
  • Less than a month
    37%
  • Less than a year
    42%
  • More than a year
    11%

Reviews Summary

The reviews for the Matterhorn Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include the quality of the products, ease of synchronization with the store, and responsive customer service in some cases. However, negative themes include slow shipping, unresponsive customer support, issues with product availability, and lack of transparency regarding returns and order fulfillment. Some users experienced frustration with the app's technical issues and communication problems.

Highlights

Quality of products and synchronization with store
Slow shipping and unresponsive customer support
Issues with product availability and lack of transparency on returns
Technical issues and communication problems
Mixed feedback on customer service

Rating Breakdown

  • 5
    37% (7 ratings)
  • 4
    11% (2 ratings)
  • 3
    0% (0 ratings)
  • 2
    5% (1 ratings)
  • 1
    47% (9 ratings)

Reviews with Text

  • 95% (18)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

April 21, 2026

ho chiesto se su dropshipping è ammesso il reso ma non ho ricevuto risposta quindi non so se iniziare con loro. Ho caricato molti prodotti sul mio sito ma se non garantiscono il reso è stato lavoro inutile e dovrò cancellare ii prodotti. Peccato perche i prodotti sembrano di buona qualità.

Using app

5 days

Total reviews

1

Average rating

1.0

1 / 5 Share

Jan. 20, 2026

if you are just starting out please do not waste your time with this supplier. from the get go which was over as year ago, customer service was spotty, and as for the website it could be more user friendly with regard to updating items. I really hope that there is another European supplier that can fulfill my needs took months for my test order to be delivered to me and I'm pretty certain that one item just didn't even make it to me i have uploaded so many items and invested so much time that it now breaks my heart to remove all their items and start fresh. does any one know of any supplier that carry the same brands as Matterhorn? If I could leave a negative star rating I would

Using app

Over 1 year

Total reviews

5

Average rating

3.8

1 / 5 Share

Sept. 27, 2025

Une marque qui n'inspire aucune confiance. ils vous abondonne quand vous avez un probleme technique . 2 mois d'attente pour obtenir une reponse "Svp soyez patiente nous allons traiter votre demande " quand vous lancez une commance chez vous il faut etre pret d'attendre + 7 jours pour la preparation de la commande et 5 jours min pour envoyer une commande .C'est vraiment honteux

Using app

3 months

Total reviews

3

Average rating

3.7

1 / 5 Share

Sept. 10, 2025

I'm trying to place an order but no response for 5 days. Tried to contact them everywhere. Their Whatsapp number on their Facebook page is fake. It seems that this company isn't operating. MONTHS OF WORK TO CREATE A STORE WASTED BY THIS FAKE SUPPLIER!

Using app

4 months

Total reviews

1

Average rating

1.0

1 / 5 Share

Sept. 3, 2025

This is by far the worst dropshipping company I’ve ever dealt with. I waited over a week and my customer never received the order. I had to refund the money and take the loss, while Matterhorn made me look like a fool. I sent multiple emails and they never bothered to reply – zero communication, zero support, zero professionalism. Honestly, this feels like a scam operation. If you value your business and your customers, stay far away from Matterhorn.

Store

Italiqo

Using app

27 days

Total reviews

1

Average rating

1.0

All reviews

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