All reviews

Rating Breakdown

  • 5
    81% (640 ratings)
  • 4
    6% (51 ratings)
  • 3
    3% (23 ratings)
  • 2
    2% (19 ratings)
  • 1
    7% (53 ratings)
Review RSS Feed Review RSS Feed

1 / 5 Share

March 25, 2019

Garbage. Again with this. Just BOOM out of nowhere my plan was cancelled, no warning or nothing. Then I need to pay 4 times more if I want to reactivate it. People PLEASE save yourself some money and go to COMODO for about a third the price. PLUS Comodo is trusted higher on a number of review sites out there.

Using app

Over 2 years

Total reviews

4

Average rating

1.0

5 / 5 Share

March 25, 2019

I just started using McAfee a few weeks ago and I am getting much more sales now. I am positive it's mostly because people who come to my store feel more confident purchasing! I am a very happy client!

Using app

Over 1 year

Total reviews

5

Average rating

5.0

5 / 5 Share

March 23, 2019

Its really reliable app. it takes our store to the next level of security assurance. Thanks to MacAfee. I feel every store owner should I use.

Using app

9 months

Total reviews

3

Average rating

5.0

1 / 5 Share

March 15, 2019

Edit 2: Guys, now I am not kidding anymore, I am really mad ! It's been 3 days since I said that I want to cancel your plan and you did nothing but except charging me! Someone from customer service call me Yesterday, I just call him back like he said in his voicemail and he pretends that I have the wrong number ! I am sick of this joke ! STOP TRYING TO SCAM PEOPLE AND GET ME MY DAMN MONEY BACK! Edit: then don't advertise on this feature if at the end it's not possible to do it on Shopify. Because I am not payong for a feature that I cannot use. Can someone reach me to solve this please? Pro Version is useless to my store. Basic is sufficient. Can find where do I have to insert the trustmark code next to the credit card form, which is the main reason I've upgraded to Pro. You mentionned a 30 day money back for this plan so please refund me McaFee. I don't want to pay 228 USD for something that does not work.

Using app

6 days

Total reviews

4

Average rating

2.5

Developer Reply

Thanks for your review. Unfortunately, Shopify does not allow users to make code changes to the checkout, however, you do get unlimited views of the trustmark with our Pro service and our Shopify customers consistently see success when they place the engagement trustmark and Shopper Identity Protection on product pages, in their footer, and in their shopping carts. You can see examples from other successful Shopify customers in this article: https://blog.mcafeesecure.com/2019/01/15/how-shopify-customers-are-using-the-mcafee-secure-trustmark/. Our Customer Care team will be reaching out to you directly to assist with this.

5 / 5 Share

March 13, 2019

Its really reliable app. it takes our store to the next level of security assurance. Thanks to MacAfee............

Using app

4 months

Total reviews

3

Average rating

4.7

5 / 5 Share

March 10, 2019

I use this app on my online store and it puts me and my customers at ease to know that the site is secure and they are protected.

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 9, 2019

I'm using this application at all my online stores. It's great and brings peace of mind to me and to my customers that we are both protected and secured.

Store

C Z

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

March 7, 2019

Really good. Looks great on the site and gives customers that little bit of reassurance. From https://www.trucklumi.eu

Using app

7 months

Total reviews

7

Average rating

3.6

5 / 5 Share

March 4, 2019

I feel the McAfee name adds security for my customers. When they see that name and symbol they are assured their purchase is protected.

Using app

24 days

Total reviews

2

Average rating

5.0

5 / 5 Share

March 2, 2019

McAfee Secure thanks for this amazing app, Thank you for keeping my page safe and also my customers.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

March 1, 2019

The Best online store security on the web! It feels great to have a piece of mind, my customers are safe shopping in my store!

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 28, 2019

Easy, does exactly what it says on the tin. I would highly recommend. No issues so far. Looks good. Easy to install.

Using app

8 months

Total reviews

7

Average rating

5.0

5 / 5 Share

Feb. 18, 2019

I used this app in my 2 stores. It's great and makes my wwbsites secured and trusted for shoopers to buy from my store. I will keep using this app for all of my coming new stores as well.

Using app

4 months

Total reviews

5

Average rating

5.0

2 / 5 Share

Feb. 18, 2019

Quite satisfied with this app, it does the job but the problem is it is limited to only 500 visitors per month who is something like only 17 visitors a day. After that you need to pay but they do not give indications about the price on their website. And since I still selling as well without the trust mark...

Using app

3 months

Total reviews

3

Average rating

3.3

1 / 5 Share

Feb. 15, 2019

Seems to be a few complaints about billing on here. Curious. I was told they would match the price of what I pay for McAfee on my first store when I opened my second and third store, this was awhile ago. McAfee then refused recently. I don't know about you, but TRUST is something very important to me when handling my customers information. Save yourself some money. Comodo Secure is nearly half the price, is the same encryption level, and is even rated higher on a few sites. F- McAfee

Using app

6 months

Total reviews

1

Average rating

1.0

5 / 5 Share

Feb. 3, 2019

There's nothing like a trusted name in online security to better instill trust in your customers. Great app with even better customer support.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

3 / 5 Share

March 22, 2019

-- UPDATE 03/22/19 -- I recently called their customer support and spoke with Sarah who was nice enough to agree to honor the previous $49/month price we were paying as long as I committed upfront to pay for an annual plan and continue to use their service without uninstalling in the future. It was nice of them to work out a deal. Although it is still hard to forget what happened a couple of months ago, I'm glad that they were willing to make some concessions in the name of customer service and I will continue to use them for now and see how things go - hope that I can update this with even more stars in the future! --UPDATE-- The Mcafee Team asked me to revise my review so here goes. In the end, they told me that I only needed to pay $99/month instead of the absurd $625/month. That is considerably much better than the original amount they were requesting, but it was still a pretty deceptive tactic to deactivate our account without any pre or post notice and also lock previously available features. They essentially held my account ransom due to a new payment tier that they either just created or was not made clear prior, and demanded that I pay 2x-12x more to continue using it as before. After speaking with their team about it, they offered no apologies or sympathy for what they did but just said they could offer $99 instead of the preposterous $625/month. I mean it's not like my business grew 12x after using their service (or even 2x for that matter), so I'm not sure why they thought it was even remotely reasonable to charge 12x more all of a sudden - talk about rewarding customer loyalty... Yes in the end, I decided to fork up the extra $50/month and resume their service because apart from this recent fiasco, I had been quite satisfied with using their actual software. I'm simply peeved at the way they use unapologetically deceptive tactics to hoodwink their customers. That's why I've updated my review from 1-star to 2-stars for now - I want everyone who installs their app to know what they should expect. --ORIGINAL REVIEW-- Be careful with this app. I started off using their standard $49/month for about half a year and then I discovered that their trustmark stopped appearing on our site with no notification or advanced warning at all from their team. Turns out the trustmark was deactivated since we exceeded the monthly visitor limit - a stipulation which I'm pretty sure was recently created without informing customers. If not, then it was not mentioned at all at the time of installation. Even more absurd is that previously available features are now locked and you need to upgrade to receive the same functionality as before. I'm not even done as the most preposterous part is that to upgrade it would cost $625/month - over 1200% from the previous $49/month I was paying. Be careful with this service as you might think you get a full service for $49/month, but soon they'll have you forking over 10x more per month if you want to continue using their software later on.

Using app

About 2 years

Total reviews

5

Average rating

4.6

5 / 5 Share

Feb. 1, 2019

Awesome app if you want to have sales. The customer service is great. I think Tina (not sure if that's her name because I forgot) helped me on installing 2 codes on my theme so I really appreciate that. PS. I think it would be better if the $100,000 Shopper Protection would pop up on the product page. I think that will increase our conversion even more.

Using app

6 months

Total reviews

16

Average rating

4.9

5 / 5 Share

Feb. 1, 2019

Great app especially in this day of online fraud. Cost to upgrade a bit prohibitive but still good value for what you get.

Using app

7 days

Total reviews

8

Average rating

4.9

5 / 5 Share

Jan. 31, 2019

La verdad una excelente aplicacion y un excelente servicio, transmite confianza y seguridad a mis clientes, lo cual ayuda con mis conversiones

Using app

About 1 month

Total reviews

5

Average rating

5.0