MESA: Workflow Automation for Shopify

MESA: Workflow Automation

Shopify automation platform

Rating

4.7

feedback

155

Reviews

chart

#310

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    1%
  • Less than a day
    1%
  • Less than a month
    25%
  • Less than a year
    51%
  • More than a year
    18%

Reviews Summary

MESA is highly praised for its exceptional customer support, with many users mentioning specific team members who went above and beyond to assist them. The app is lauded for its user-friendly interface and the ability to create complex workflows easily. Users appreciate the responsiveness of the support team, especially in troubleshooting and customizing workflows. However, some users found the app challenging to use, particularly in building workflows, and mentioned issues with pricing changes and billing discrepancies. Overall, MESA is recommended for its robust automation features and dedicated customer service.

Highlights

Exceptional customer support and assistance from the team members
User-friendly interface for creating complex workflows
Responsive support team for troubleshooting and customization
Challenges in using the app, particularly in building workflows
Issues with pricing changes and billing discrepancies

Rating Breakdown

  • 5
    95% (147 ratings)
  • 4
    2% (3 ratings)
  • 3
    0% (0 ratings)
  • 2
    1% (1 ratings)
  • 1
    3% (4 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Nov. 12, 2024

Fantastic customer support, quick turnaround time. Go Daniel!

Using app

--

Total reviews

5

Average rating

4.8

Developer Reply

Glad Daniel could help quickly! We're here if you need anything else.

4 / 5 Share

Nov. 11, 2024

Extremely helpful team that will help develop workflows for you. Tons more options than the Shopify Flow app. The workflows can be challenging to build and not very intuitive.

Using app

--

Total reviews

3

Average rating

4.7

5 / 5 Share

Nov. 8, 2024

Best customer service I've had with an app so far! 10/10 customer support!

Using app

About 7 hours

Total reviews

3

Average rating

5.0

Developer Reply

Thanks so much for the fantastic feedback! We're thrilled to hear our support team made such a great impression.

5 / 5 Share

Nov. 8, 2024

Amazing app - I am no coding expert by any means but the functionality is very user friendly and if you have any problems the team is SO hopeful. I'm based in Aus, so the time difference can be tricky but both Abby and Jordin were able to assist with a flow I'd spent far too long trying to figure out and then went above and beyond by duplicating for our necessary locations. The other aspect I love about MESA that makes it far more advantageous than ShopifyFlow, is the ability to test your workflow time and time again before going live.

Using app

10 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for sharing! We’re thrilled that MESA’s ease of use and our team’s support—even across time zones—made a difference for your setup. We’re here anytime!

5 / 5 Share

Nov. 6, 2024

A must have if you use the Infinite Options app. Can be overwhelming at first, but they have an excellent support team that will make sure to make it easy to understand. Thank you, Abby!

Using app

6 months

Total reviews

2

Average rating

5.0

Developer Reply

Appreciate your feedback! Happy to hear MESA and Infinite Options are a good fit, and that our support team was able to make things easy. We’re here if you need us!

All reviews

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