MESA: Workflow Automation
The reviews for the MESA Shopify App are overwhelmingly positive, highlighting the exceptional customer service and support provided by the team. Users appreciate the efficiency and time-saving capabilities of the app, especially in automating various tasks within their online stores. The live chat support, particularly from individuals like Abby S., Jordin S., Daniel, and Emily, is praised for being knowledgeable, responsive, and going above and beyond to assist users with setting up custom workflows and troubleshooting issues. Additionally, users find the app user-friendly and powerful, allowing them to streamline processes and improve efficiency in their businesses. However, there are a few mentions of confusion during the initial setup and concerns about pricing based on the per-order model for high-volume stores.
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After downloading the Mesa app, Jordin stayed online with me until everything was set up exactly the way I wanted. He even stayed over an hour past closing time to make sure everything was working perfectly. I really appreciate the time, patience, and effort he put into helping me. It's rare to receive customer service like this these days. Jordin went above and beyond, and I couldn't be happier with the support I received. Thanks again, Jordin S. Your customer service is absolutely top-notch!
Jordin going the extra mile is exactly what we're about! Really glad he got everything running perfectly for you. Thanks for the 5-star review!
This automation saved hours of data entry work!!! The setup was a bit confusing for me even using the ai assistant BUT Abby S. from MESA jumped on the chat and saved the day! Amazing support and customer service. I was ready to give up and now I am never leaving! Thanks MESA and Abby!
Abby is a rockstar! So glad she turned things around. Welcome to the MESA family!
MESA is the only reasonably priced integration and automation platform I've been able to find and this is NOT a "you get what you pay for" situation. Customer service is responsive and knowledgeable, and the majority of my issues have been resolved same day. A healthy amount of updates have been added since we have been a customer. We recently upgraded to the unlimited tier and are excited to take advantage of those additional features. I'd like to see support hours expand to include regular Eastern Time working hours, but this has been only a slight inconvenience.
This made our day! Glad the platform and support have been hitting the mark. Congrats on the upgrade and thanks for the stellar review!
Onboarding with this app has been a breeze. In this day of bots and AI, I worked with real people, on the phone with me. They checked in with me to be sure everything's running as it should. I have no qualms about reaching out if I need an adjustment. Or if I wanted to expand my use of the app. Highly recommend.
Real people, real support, that's what we're all about! So glad onboarding was a breeze. Thanks for the kind words and the recommendation!
Good support from the team and escalating my query to help with the new feature
Thank you for the great review! We're so happy our support team could come through for you. Enjoy using MESA!
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