MESA: Workflow Automation
The reviews for the MESA app on Shopify are overwhelmingly positive, with users praising the exceptional customer support provided by team members like Daniel, Jordin, and Abby. Customers highlight the patience, knowledge, and dedication of the support team in helping them set up complex automations and troubleshoot issues. The app itself is lauded for its ability to save time, automate tasks, and streamline processes for Shopify stores. Users appreciate the user-friendly interface and the powerful functionalities of the app, especially in comparison to other automation tools like Zapier. However, there are a few mentions of confusion during the setup process and concerns about the pricing model, particularly for high-volume stores that only require basic functionality.
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The support that I had from Customer Success was second to none. Daniel was super supportive and extremely patient with me. I feel like he went over and above to help me through the setup with MESA. He was really great to work with and really responsive. Thank you Daniel!
Thank you so much for this wonderful review! We'll be sure to pass along your kind words to Daniel, he'll be thrilled to hear it. It's great to know he was able to support you patiently through the MESA setup and make the whole process feel easy. Thanks for taking the time to share this, and for being part of the MESA community! 🙌
After downloading the Mesa app, Jordin stayed online with me until everything was set up exactly the way I wanted. He even stayed over an hour past closing time to make sure everything was working perfectly. I really appreciate the time, patience, and effort he put into helping me. It's rare to receive customer service like this these days. Jordin went above and beyond, and I couldn't be happier with the support I received. Thanks again, Jordin S. Your customer service is absolutely top-notch!
Jordin going the extra mile is exactly what we're about! Really glad he got everything running perfectly for you. Thanks for the 5-star review!
This automation saved hours of data entry work!!! The setup was a bit confusing for me even using the ai assistant BUT Abby S. from MESA jumped on the chat and saved the day! Amazing support and customer service. I was ready to give up and now I am never leaving! Thanks MESA and Abby!
Abby is a rockstar! So glad she turned things around. Welcome to the MESA family!
MESA is the only reasonably priced integration and automation platform I've been able to find and this is NOT a "you get what you pay for" situation. Customer service is responsive and knowledgeable, and the majority of my issues have been resolved same day. A healthy amount of updates have been added since we have been a customer. We recently upgraded to the unlimited tier and are excited to take advantage of those additional features. I'd like to see support hours expand to include regular Eastern Time working hours, but this has been only a slight inconvenience.
This made our day! Glad the platform and support have been hitting the mark. Congrats on the upgrade and thanks for the stellar review!
Onboarding with this app has been a breeze. In this day of bots and AI, I worked with real people, on the phone with me. They checked in with me to be sure everything's running as it should. I have no qualms about reaching out if I need an adjustment. Or if I wanted to expand my use of the app. Highly recommend.
Real people, real support, that's what we're all about! So glad onboarding was a breeze. Thanks for the kind words and the recommendation!
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