SohoSpark review for Microsoft Channel
Nov. 1, 2019
When creating my first campaign, I have to connect my Microsoft advertising account. After doing that, I get an error "Merchant Center account does not exist" even though I have one and was already logged into it. Update1: The update was failing due to 'duplicate name' issue. When I changed the name inside the Shopify app process, I was able to Save Changes. But now I have two stores... the newest one being empty. So the connection was not made to my existing store, despite the MS teaser: "This step will either connect to an existing store if domains match, or create a new store for you based on your Shopify domain." Update2: MS is not able to merge the new store with the old store. Since my product catalog is loaded and ads are already running on the old store, I don't see the need to chase this rabbit further. Upgrading the review to 2 stars because support has been responsive (every other day email), but I don't see how this app makes life easier. You still have to set up a bunch of things inside the Merchant Center. The integration could be much smoother.
Thank you for your interest in the Microsoft Advertising app. Upon reviewing your account setup details, we have found that your Microsoft Merchant Center account setup has not been completed. Because Microsoft Merchant center stores are based on domain, you need to click "Save changes" on the Microsoft Merchant center setup part of the app in order to complete setup. This step will either connect to an existing store if domains match, or create a new store for you based on your Shopify domain. If you should have any additional questions, please reach out to us directly at [email protected].
