Microsoft Channel

I created a Microsoft Ads account after advertising on Google and Meta for more than two years without any major issues. I thought Microsoft Ads might be a good additional platform, especially because many businesses seem to ignore it. That turned out to be a mistake. My account was suspended within seconds of creation. After suspending it, Microsoft sent me an automated email asking me to verify my identity. I submitted the required documents and completed the verification successfully. Even after being verified, my account remained blocked. I contacted Microsoft Ads support multiple times, expecting at least a proper explanation. Instead, I kept receiving the same useless response that the account would remain blocked, with no real reason, no transparency, and no meaningful support. This is one of the worst advertising platform experiences I have ever had. Google and Meta may have their issues, but at least there is usually some process, explanation, or way to understand what went wrong. With Microsoft Ads, the experience feels completely automated, careless, and unfair. Suspending an account instantly, asking for identity verification, approving the verification, and then still keeping the account blocked without explanation makes no sense. It wastes the advertiser’s time and shows a serious lack of respect for businesses trying to use their platform. Microsoft Ads support was disappointing, unhelpful, and robotic. If this is how they treat new advertisers, it explains why many businesses do not bother with Microsoft Ads. Very poor experience. I would not recommend Microsoft Ads to any serious advertiser unless they are ready to deal with random suspensions, automated replies, and zero accountability.

Awful setup experience. Merchant Center should be separate from creating an ad account. The Shopify channel does not provide enough clear guidance. Microsoft is still far behind when it comes to Shopify.

Microsoft closed my merchant account without explanation, without right to appeal in future.

Terrible experience! I can't decide which one is worse, their platform or their support! We have a 6-figure ad budget, and we wanted to activate this channel as well as Google and Meta but it's impossible to work with them. Haven't seen something like this in my life! As you can see in the rest of reviews, so many people have problems with their verification process, and dealing with the support team is worse than dealing with ChatGPT! spent hours going forth and back with them, but no result, and they haven't answered my last message from 10 days ago. You see this and you compare the Microsoft and google stock price trend, you see why it's like this! Don't waste your time with them. And to Micsosoft support, don't send me the template that you've sent to rest of 1 star reviews, answer my email!