Microsoft Channel

June 6, 2024

I registered an account for the company. I am the owner. Full papers. They locked my account right at the start. It's difficult to use.

June 2, 2024

The app is good in theory, but terrible in practice. While I was able to install the app, it wouldn't let me create a Microsoft Advertising Account. As someone who has used Google for many years with zero issues, I see why Microsoft Ads get such a bad rap. I'm going back to Google and never looking back.

May 12, 2024

pas eu de visualité concluente je ne vends absolument rien et je ne génère pas de traffic sur ma boutique en ligne c'est pas normal dutout

May 2, 2024

account rapidly (~2 days since creation) suspended for no obvious reason while i was trying to pay my outstanding balance. i was tying up loose ends because i was not satisfied with the way broad matches work and was ending my use of this service. disapointing service and they made sure to finish with a bang.

April 11, 2024

Tried unsuccessfully to add a payment method. Used valid information for an active card but it was consistently rejected for not containing valid information. After trying a few times I saw that my account had been suspended for Violation of Egregious Policy. Ridiculous waste of time although I probably should be happy. A process that starts this screwed up is not promising at all. Don't waste your time.

April 4, 2024

very bad for 2 days I haven't been able to connect with my account every time connection error try again later and when trying to connect with live help customer must be connected with my account I don't know what I can do

March 18, 2024

I registered an account for the company. I am the owner. Full papers. They locked my account right at the start. It's difficult to use.

March 7, 2024

I've also got suspended right after registration. Worst app ever. Now I'm under appeal.

Jan. 26, 2024

I've spent hours with Microsoft advertising support but my products not synced as all other channels do. Please contact me and help.

Jan. 24, 2024

Got suspended right after registration. Worst channel ever. And suspension upheld after appeal. Waste of time.

Jan. 9, 2024

Hello esteemed authorities, I became a member of your platform not long ago. Shortly after, I received an email confirming my membership. Due to a busy period, it took me 2-3 days before I had the chance to explore and learn about your platform. When I logged in, I was shocked to find out that my membership had been banned simply because I joined your platform. I was greatly surprised and saddened by the closure of my account just because I signed up to advertise on Microsoft. I reached out to your employee, DONNA, through the support section. I've been trying to explain the situation to her for a week. I explained that I had only signed up, that my membership was approved initially, but then, without even using your platform, it was banned after 2-3 days. I provided all our company documents and other necessary information. However, this person named DONNA didn't read any of my messages; she didn't even see what I had written. All she did was send me standard automated emails. No matter what I did, I couldn't reach her or make her understand my problem. It seemed she was doing everything possible not to help but rather to cause more harm. This situation is distressing. Until now, we've been officially conducting business in the US, selling products, obtaining approvals from Google and similar social networks, and getting approvals from US banks. But for some reason, we can't get approval from you. This is truly beyond belief. Your support team sends us standard emails without bothering to read our messages. I don't think Microsoft can be such a simple organization. I'm looking for someone who is an expert in this matter and can assist me. I hope this message reaches the right individuals, and my account, closed merely for signing up, is reopened.

Oct. 18, 2023

We have been unable to get more than 1 product out of our entire catalog published and active, with no warnings or rejected products, and have been unable to generate any sales, despite excellent success with google ads. Not sure what the problem is, but the product sync does not seem to work for us, which is crucial, so our campaigns can only advertise one of our 100+ products. Wasted a lot of money paying for $20 + per day campaigns that resulted in no sales.

Sept. 21, 2023

I tried to verify my identity by uploading the Corporation Constitution which is generated by the federal government. You kept saying it was missing the address, which is infact there on page 5. Then you banned my account for whatever it is that you call "Egregious" violations. All I did was connect my store and submit a federal document. If you're going to offer a service in Canada, you should, at the very least, familiarize yourself with our documents. This whole process was a massive waste of time.

Sept. 15, 2023

nice

Aug. 8, 2023

DO NOT USE! MY ACCOUNT WAS BLOCKED AFTER INSTALLING THIS APP! Saw some traction come in from Bing so figured I would check out the Channel. Set up my Microsoft ad account and then connected them. 5 days later checked out how the $50 per day budget was progressing, but upon logging in the account is "closed" and they cant tell me why. Kind of crazy but there are many other apps that I can spend my ad revenue with. - Mid-sized store we ship about 250+ orders per day. On advanced about to upgrade to Plus

Aug. 3, 2023

I had all the requirements met and suddenlly my store was rejected without any reasons. I went to do a thorough inspection on every detail and found nothing at fault. All that seemed out of place because I am already working on all selling channels I contacted C.S. Microsoft Channel to find out all solutions possible and nothing worked after all testing and trials performed in 4 long months working on the solution I still end up rejected. Very disappointed

July 14, 2023

My store wasn't approved within seconds of having the app.... I don't recommend this app at all....

July 10, 2023

Terrible communication. Vague instructions. Horrible experience with little guidance or feedback. Process is convoluted and overly complex compared to other platforms such as Google Adwords.

June 24, 2023

After integrating the Microsoft channel into my Shopify store, I promptly received a notification stating, "We regret to inform you that your store cannot be approved after careful review. Please reach out to Microsoft Advertising Support." It was perplexing to receive such a swift response, so I contacted the Microsoft team for clarification. Unfortunately, they informed me that my account had been completely blocked. I requested them to provide a reason for the blockage in order to address and rectify the issue, but they responded by saying they were unable to assist me with this matter.

May 30, 2023

I have not had any success with this app. I continue to get error server messages and it takes days for support to respond. Once they respond and I respond back its like they don't see my response or do, and choose to state, they have not received a response back and close out the ticket.