Microsoft Clarity: AI Insights for Shopify

Microsoft Clarity: AI Insights

Optimize conversions with AI analytics, recordings, heatmaps
Rating
4.6
Feedback
1,706
Reviews
Chart
#20
Shopify

All reviews

1 / 5 Share
Dec. 24, 2025

Terrible service, couldn't connect to the project. They promised to send an email, but they didn't send one at all.

Store Using app Total reviews Average rating
GOELIA About 18 hours 7 3.9
1 / 5 Share
Dec. 18, 2025

it doesn't load my page correctly and I can't exclude visitors by IP without logging in to another MS account.

Store Using app Total reviews Average rating
Braeside Displays 4 months 4 3.8
1 / 5 Share
Dec. 17, 2025

The recordings are not usable. The store layout is completely messed up.

Store Using app Total reviews Average rating
Wizards Bazaar About 2 months 4 3.0
1 / 5 Share
Dec. 11, 2025

site was much better

Store Using app Total reviews Average rating
TE-A-ME 4 months 3 3.7
1 / 5 Share
Dec. 11, 2025

doesn't work message states APP needs to be updated. so useless

Store Using app Total reviews Average rating
Joseph K. Levene Fine Art, Ltd. About 1 month 6 1.7
1 / 5 Share
Dec. 10, 2025

Store Using app Total reviews Average rating
Opal Theory 4 months 1 1.0
1 / 5 Share
Nov. 28, 2025

Store Using app Total reviews Average rating
1 / 5 Share
Nov. 27, 2025

Store Using app Total reviews Average rating
mifjewelry 4 months 3 3.7
1 / 5 Share
Nov. 23, 2025

Store Using app Total reviews Average rating
La Vie unfiltered 4 months 2 3.0
1 / 5 Share
Nov. 21, 2025

Store Using app Total reviews Average rating
sōlaria biō 3 days 1 1.0
1 / 5 Share
Nov. 18, 2025

The app is very bad and fails to record any session properly. The performance of the original panel was bad in itself and this app is just perfectly bad. At least the original panel let us look at the videos and heatmaps only with glitches

Store Using app Total reviews Average rating
Geeklane 2 months 20 4.0
1 / 5 Share
Nov. 10, 2025

Store Using app Total reviews Average rating
CULISE 4 days 2 3.0
1 / 5 Share
Nov. 9, 2025

Store Using app Total reviews Average rating
ilMio Jewelry 18 days 5 4.2
1 / 5 Share
Oct. 26, 2025

Looks like it just stopped working suddenly. Was fine before that..

Store Using app Total reviews Average rating
Legend Memory 7 days 1 1.0
1 / 5 Share
Oct. 23, 2025

it is not recording new sessions users

Store Using app Total reviews Average rating
Viha 8 days 2 3.0
1 / 5 Share
Oct. 17, 2025

Store Using app Total reviews Average rating
Storie d'Amore EU About 2 months 5 4.2
1 / 5 Share
Oct. 17, 2025

Store Using app Total reviews Average rating
Drift 1 day 5 4.2
1 / 5 Share
Oct. 17, 2025

Store Using app Total reviews Average rating
Meloa Jewelry 14 days 1 1.0
1 / 5 Share
Oct. 12, 2025

完全不显示内容

Store Using app Total reviews Average rating
Hub cover home 1 day 1 1.0
1 / 5 Share
Sept. 30, 2025

Install was easy but this app essentially does not work at all. Sometimes it has recordings or heatmaps but often it doesn't load anything. The AI summaries don't work at all. It usually shows recordings overlayed on really old screens (ie/ shows user activity over our website with a promotion from several weeks ago), obviously this has caused some unnecessary stress. Great idea but seems to be just an idea still at this point

Store Using app Total reviews Average rating
Sustain Grooming 22 days 1 1.0
Developer Reply

Hi Sustain Grooming team! We are aware of some issues with AI summaries (fix is in progress!) but we would love to dig deeper and understand what's going on with those recordings. Clarity displays what your users are seeing, so there could be something odd with your promotions. Please, send us an email to [email protected] and we will try our best to help!

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