Rating
3.6
feedback
3
chart
#16,873
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
0%
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Less than a month
33%
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Less than a year
67%
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More than a year
0%
Reviews Summary
The reviews for this Shopify app are mixed, with both positive and negative feedback. On the positive side, users appreciate the extremely helpful support provided by the app developers. They mention that the app works well out of the box with product mapping and that the support team is responsive in making updates to suit individual use cases. Additionally, users find the app to be priced competitively and effective in handling specific requirements, such as excluding VAT from certain items for select customers. However, on the negative side, a user criticizes the app for not performing as advertised, specifically in terms of tax calculation and VAT deduction. They highlight that the app only provides a tax exemption declaration form and lacks automated VAT handling functionality, leading to confusion and manual adjustments for VAT-inclusive prices.
Highlights
Review RSS Feed
All reviews
April 1, 2026
Support has been extremely helpful, and the app works out the box with product mapping. Each time i've queried anything about my setup, they've made an update to suit my use case / explained what needs to change on my side. Really please with the support given.
Jan. 20, 2026
This app does not perform as advertised. It does not handle any tax calculation or VAT deduction. It forces us to manually disable Shopify’s built-in “charge tax” setting, which already removes VAT at checkout. The only function it provides is a tax exemption declaration form. It does not calculate or apply VAT relief to prices, and it does not deduct VAT from VAT-inclusive prices. As a result, it cannot correctly separate VAT-paying customers from VAT-exempt customers when prices are already set VAT-free. The app description is misleading. It should be marketed as a VAT exemption form only, as it does not provide any automated VAT handling or tax calculation functionality.
Thank you for your feedback. We’d like to clarify that the app is not just a form-based solution. It automatically removes VAT charges for eligible customers and products, and we never ask merchants to disable Shopify’s built-in “charge tax” setting. The app works fully within Shopify’s tax framework and applies VAT exemption wherever it is supported. We also implemented custom changes based on your specific requirements and confirmed that everything is functioning correctly. After delivering the updates, we reached out multiple times for your confirmation, but unfortunately, we haven’t received any response to our emails or messages.
Dec. 5, 2025
Excellent service, and it works perfectly. I tried 5 different apps, and this one was the best priced and also the only one that actually did what I needed it to. In the UK, we have to exclude VAT from some PPE items, but only for some customers and not all. We also had a non standard theme, it was not showing correctly on the theme, and they fixed and addressed it quickly and exactly how we needed it.
Thank you so much for your wonderful review! We’re truly delighted to hear that the app meets your requirements, and it’s great to know that our team was able to quickly ensure everything worked perfectly with your theme. Your satisfaction means a lot to us, and we sincerely appreciate you choosing our solution after exploring multiple options. If you ever need any further assistance or have new feature requests, our team is always here and happy to help. Thank you again for your trust and support!
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