Molin: AI Chatbot Agent
Help customers buy faster while reducing support with ChatGPT
Rating
4.6
feedback
10
chart
#2,040
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
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Less than a day
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Less than a month
20%
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Less than a year
70%
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Reviews Summary
The reviews for the Molin AI Shopify App are overwhelmingly positive, with users praising its ease of setup, quick response times, and ability to customize the chatbot's personality. Customers appreciate the app's effectiveness in automating customer service and reducing the workload on support teams. The AI's capability to understand and respond to questions accurately has been highlighted as a major benefit. However, there are some concerns raised about the complexity of implementing deeper customizable elements for 'no-coder' teams and the lack of direct 'add to cart' functionality within the bot. Despite these minor drawbacks, the regular updates and responsive customer service have been well received by users, making Molin AI a valuable tool for enhancing customer experience and streamlining operations.
Highlights
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All reviews
April 16, 2026
Nagyon hasznos applikáció! Figyelni kell főleg az elején, hogy minden jól be legyen állítva, de nafgyon sokat segít! Very useful application! You have to pay attention, especially at the beginning, to make sure everything is set up correctly, but it really helps a lot!
April 2, 2026
A great app. We have big plans for it and with such a simple set up and training of the bot, we were live in no time. Customer service has been very responsive and so far it's been a great success for us. Responses and language are typically excellent. For a 'no-coder' team it does need to be more simple to implement deeper customisable elements and more powerful integrations with apps like Klaviyo would really help us. Not being able to directly 'add to cart' within the bot (instead it just links to PDPs) is frustrating, but there are fairly regular updates to the app which have so far been well received.
March 26, 2026
March 25, 2026
Really happy with this one. Setup took maybe 5 minutes and I didn't need to read any documentation to figure it out. It covers the basics you actually need for automating customer service in an online store, nothing more, nothing less. When I did have a question, the team got back to me quickly over email. Good value for a lean operation.
March 18, 2026
We evaluated several providers before selecting Molin, and its performance stood out immediately. The speed and quality of its responses were noticeably superior to anything else we tested. We also value how easily customisable the platform is, particularly the ability to train it ourselves to suit our specific needs. Initially, the inbox functionality didn’t fully meet our expectations. However, the support team took our feedback on board and implemented meaningful improvements that aligned with our workflow. As a result, we’re now very satisfied with that aspect as well. Overall, Molin offers excellent value for money, combining strong performance, a user friendly architecture and flexibility.
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