Rose Cao review for Molin: AI Chatbot Agent

Very bad app! I paid the the Startup plan, they billed me 180$ but still place me at the free plan for whole year. I have no option to cancell the subscription. I asked for refund and cancel the subscription. No reply, This September they are going to bill me another 180$. I asked for help from Shopify, they said they have no control over the 3rd party app. See... Do not ever install this app! Update after your reply: that's not true, đó not white wash the facts. I have all the screenshots and sent to Shopify support that my plan was on free plan (25 ms/month) even I have paid for Startup plan the last year. I have twice contacted Molin AI via "get support" from the app. The Shopify agent asked me to do so. I have again not recommended anyone to use Molin AI app. Bad support and lying!