All reviews

Rating Breakdown

  • 5
    58% (318 ratings)
  • 4
    1% (5 ratings)
  • 3
    0% (1 ratings)
  • 2
    0% (1 ratings)
  • 1
    2% (10 ratings)

Reviews with Text

  • 83% (277)
Review RSS Feed Review RSS Feed

5 / 5 Share

April 23, 2026

Ótimo suporte, respondeu rápido e resolveu meu problema, recomendo

Using app

About 1 month

Total reviews

2

Average rating

3.0

5 / 5 Share

April 23, 2026

very fast help and solved the problem right away!

Store

Tahri

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

April 22, 2026

Very happy with the customer support - they reply quickly and are always very helpful

Using app

6 months

Total reviews

4

Average rating

5.0

5 / 5 Share

April 17, 2026

Using app

About 22 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

April 15, 2026

First time setting up an offer and it was very straightforward, but I just had some clarification issues and Faizan was right there with the answers. Quick, Clear and Helpful. Very impressed with him and how the app actually works!!

Using app

About 3 hours

Total reviews

2

Average rating

5.0

4 / 5 Share

April 9, 2026

Using app

Almost 3 years

Total reviews

1

Average rating

4.0

5 / 5 Share

April 6, 2026

Very helpful technical support and did exactly what I needed it to

Store

IMBOYS

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 5, 2026

Good app!

Using app

10 months

Total reviews

2

Average rating

5.0

5 / 5 Share

April 4, 2026

Great app with very responsive and helpful customer support. Questions are handled quickly and the team is always willing to help and think along.

Using app

11 months

Total reviews

2

Average rating

5.0

5 / 5 Share

April 1, 2026

super sav

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 1, 2026

Great support and easy to work with.

Store

ALEMI

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 31, 2026

Using app

About 3 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

March 31, 2026

Ottima app e ottimo servizio clienti!

Using app

11 months

Total reviews

4

Average rating

5.0

5 / 5 Share

March 30, 2026

Absolutely insane customer experience with MONK. Had a completely broken gift feature in my cart — clearly some technical mess on the backend. Expected the usual support nightmare… but nope. These guys jumped in immediately, diagnosed it fast, and fixed it ridiculously quickly. No back-and-forth, no excuses, no wasting time. Just sharp, competent execution. This is what elite-level support actually looks like — fast, technical, and effective. If you're running e-commerce and not using MONK, you're probably leaving money on the table. Respect.

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 30, 2026

Customer service responds very quickly.

Store

Chicme

Using app

5 days

Total reviews

9

Average rating

5.0

5 / 5 Share

March 23, 2026

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 18, 2026

Using app

5 months

Total reviews

5

Average rating

4.8

5 / 5 Share

March 10, 2026

Great app, quick to help on the live chat

Using app

3 months

Total reviews

3

Average rating

5.0

5 / 5 Share

March 6, 2026

I had an issue with a transparent checkout popup, i reached out to monk and within the hour I received support and a google link to book my virtual walkthrough/solution. Kirtha helped me out and was so intelligent and quick on where to go and what set up to change to allow my feature to work. Monk has been a very useful app for me, and with this great customer service, i rate it 5/5

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 6, 2026

The app is super simple to use (I'm reasonably new to this kind of tech) and has so much functionality - so many options and perfect for what we need as a growing brand. Their livechat was extremely helpful and so quick and responsive! Huge shout out to Jay for being so hands on and proactive. Questions answered within minutes!

Using app

7 months

Total reviews

2

Average rating

5.0