Monk Free Gift with Purchase
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Great app, and great support. Thank you Priyasha for your help. For a store with a few orders the price is absolutely fine, but up to 1001 orders, it's quite expensive. Anyway, it works and really helps in order bumps and other functionalities.
So far the app works great, I look forward to exploring all aspects that this app has to offer. I'm using it to provide free gifts for Black Friday, and so far it's great. I love that I can run multiple gifts for different price brackets at the same time! What's even more amazing is the customer service. I was struggling with some aspects of the app and having it work as I had envisioned, and Jay replied to my message on a Sunday! Not only did he reply, and help walk me through the different options, he got on a video call with me help make the process that much easier. I mean, that's the best customer service I've come across. I certainly didn't expect anyone to be able to help me on the weekend never mind go out of their way to make sure everything was set up perfectly. Thank you Jay! Your help today was just amazing, and I'm so grateful.
Great Work, Helped me throughout the entire process setting up the application on my website.
super responsive team!! very quick to help me get everything in order.
Amazing support! Great job Jay!
=== DON'T INSTALL THIS APP === Warning: Avoid downloading or trying this app! I subscribed, paid, and gained no benefit from my subscription to this app it was a total loss. The customer service is extremely poor. They keep you waiting for hours and ask you to add them as a collaborator account. Then, they request permissions to access orders and steal customer information, including their email addresses and phone numbers, during the time you’re waiting for them to fix the issue. They failed to resolve the problem, which was that the gift discount couldn't be applied correctly. The app also caused issues on the site, including confusing redirects that disrupted visitors and constant refreshes when adding products to the cart, significantly slowing down the website's performance.
1. The merchant uninstalled the app during their free trial and did not pay for the app (the usual 7 day free trial was extended by 7 more days upon request) 2. We requested for collaborator access to their store for 2 reasons: a. Some of their orders did not recieve the free gift with purchase as intended and our team was asked to investigate the matter. No data was stored or stolen as the merchant claims. We follow extremely strict data privacy practices and are GDPR as well as Shopify compliant. We can share the app's privacy policy upon request. b. The store's theme was interfering with the app applying discounts and we requested to take a look at their theme code to identify the root cause but the app was uninstalled before we could find a resolution. I urge the reader of this review to go through any of the other 500+ reviews as evidence that these claims are false and inaccurate.
This is the only app that can meet all the conditions we need for GWP. Faheed and his team are very helpful in solving all the issues I have when I'm panicking last minute while having so many tasks I still need to do. Fingers crossed everything goes well when our sale goes live!
Ravish was great and fixed my issue!
Great app with fast and helpful support
Super helpful and responds almost instantly !!!!
Easy to set up and does exactly what I need. Support was great. Thank you.
Great app with sleek design, tons of customizations, and flawless performance! Customer service is responsive and always helpful. Highly recommend!
Super Support und schnelle Hilfe :)
The support is incredible, in a metter of minutes solved any issues I had
The app has been very helpful to us especially at holiday time. The best aspect is actually the support team... most responsive app support of any we've used on this platform.
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