Monk Free Gift+BOGO+CartUpsell
Monk Free Gift & Cart Upsell app to increase sales
Rating
4.9
feedback
560
chart
#1,360
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Nov. 21, 2024
=== DON'T INSTALL THIS APP === Warning: Avoid downloading or trying this app! I subscribed, paid, and gained no benefit from my subscription to this app it was a total loss. The customer service is extremely poor. They keep you waiting for hours and ask you to add them as a collaborator account. Then, they request permissions to access orders and steal customer information, including their email addresses and phone numbers, during the time you’re waiting for them to fix the issue. They failed to resolve the problem, which was that the gift discount couldn't be applied correctly. The app also caused issues on the site, including confusing redirects that disrupted visitors and constant refreshes when adding products to the cart, significantly slowing down the website's performance.
1. The merchant uninstalled the app during their free trial and did not pay for the app (the usual 7 day free trial was extended by 7 more days upon request) 2. We requested for collaborator access to their store for 2 reasons: a. Some of their orders did not recieve the free gift with purchase as intended and our team was asked to investigate the matter. No data was stored or stolen as the merchant claims. We follow extremely strict data privacy practices and are GDPR as well as Shopify compliant. We can share the app's privacy policy upon request. b. The store's theme was interfering with the app applying discounts and we requested to take a look at their theme code to identify the root cause but the app was uninstalled before we could find a resolution. I urge the reader of this review to go through any of the other 500+ reviews as evidence that these claims are false and inaccurate.
Nov. 21, 2024
This is the only app that can meet all the conditions we need for GWP. Faheed and his team are very helpful in solving all the issues I have when I'm panicking last minute while having so many tasks I still need to do. Fingers crossed everything goes well when our sale goes live!
Nov. 18, 2024
Easy to set up and does exactly what I need. Support was great. Thank you.
Nov. 18, 2024
Great app with sleek design, tons of customizations, and flawless performance! Customer service is responsive and always helpful. Highly recommend!
Nov. 13, 2024
The app has been very helpful to us especially at holiday time. The best aspect is actually the support team... most responsive app support of any we've used on this platform.
Nov. 12, 2024
Very easy to use, superb and the design fits my site. Their support team is freaking amazing too!
Nov. 11, 2024
The support team has been extremely responsive, but are of little to no help. I have asked them for support many times in an attempt to get a discount setup, and they are happy to walk me through the setup, but it doesn't actually achieve the result I had asked for. i.e If you want to offer a buy one get one 50% off with multiple product choices, you can not do that. If you set it up in their system, it lets the customer "Buy one, get ALL of these products at 50% off" and they can purchase as many of those items as they want at 50% off. The app does work, however the customer service really does not listen to your needs which ends up wasting your time.