Moose: Live Chat FAQ Whatsapp
MooseDesk - Support Helpdesk
Rating
5.0
feedback
266
chart
#322
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
12%
-
Less than a day
30%
-
Less than a month
41%
-
Less than a year
32%
-
More than a year
0%
Reviews Summary
The reviews for this Shopify App are overwhelmingly positive, with users praising the app's ease of use, great customer service, and helpful support team. Many users highlighted the free platform and the various functionalities offered by the app. The customer support team, including individuals like Donna, Jay, Mia, Riley, Thomas, and Anne, received high praise for their responsiveness, patience, and effectiveness in resolving issues and providing assistance. Users also appreciated the customization options available and the seamless integration with Shopify. Some users mentioned minor bugs or delays in support response but overall found the app to be promising and valuable for their businesses.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
May 8, 2025
May 7, 2025
Amazing app, easy to use, great and free platform. Service team is so helpful especially when it comes to fixing issues I had within the app. Thank you!!! Amazing job Donna and Jay for supporting me through my issues
May 5, 2025
Recommended! Everything works perfectly and the customer service is amazing.
May 1, 2025
We have been using the Live Chat and Whatsapp redirection facilities for a while and are very happy for having chosen this app for our new store. At the beggining we have faced some minor issues and bugs (as in all new apps and installations) but their support team is so great that they quickly answered and solved them even during bank holidays. We also asked for some custimization and they have also answered our requests quickly. We strongly recommend this app. Cenk
Thank you Cenk for those awesome compliments! Moosedesk team will certainly try to improve our services day by day and with kindness from merchants like yours we are more and more motivated to do better! Let us know on Live Chat or email support when you need us. We will be there for you :D Moosedesk Team.
April 30, 2025
I'm mainly using MooseDesk to manage my FAQ section. The app is generally easy to use and convenient. I’m currently on a free beta version, so I understand that not everything is fully polished yet. I did run into a bug when adding a new question — it broke the formatting (fonts, bold text, etc.). Support eventually fixed it, but the time zone delay made the whole process a bit frustrating. Since then, I've been hesitant to make further edits. That said, the tool shows promise, and I’ll likely use it for more features in the future. I’d recommend it to store owners looking for a simple FAQ solution, keeping in mind that a few improvements are still needed.
Hi dear, Thank you, Kandix, for taking the time to leave such a thoughtful and constructive review. ❤️ We’re glad MooseDesk has been helpful for managing your FAQ and truly appreciate you being part of our beta journey. We're really sorry for the formatting bug you encountered earlier — and we completely understand how frustrating the delay must have been. The issue has now been thoroughly resolved by our dev team, and we’ve implemented safeguards to prevent it from recurring. We’re also actively working to reduce timezone friction by expanding our support coverage. Your feedback helps us grow and improve every day. We’re thrilled that you see the potential in MooseDesk, and we’d love to continue supporting you as you explore more features ahead. Warm regards, The MooseDesk Team.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more