Moose: AI Chatbot & Live Chat for Shopify

Moose: AI Chatbot & Live Chat

Elevate customer support with AI chatbot, live chat & FAQs

Rating

5.0

feedback

463

Reviews

chart

#222

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    15%
  • Less than a day
    36%
  • Less than a month
    32%
  • Less than a year
    15%
  • More than a year
    0%

Reviews Summary

The Moose AI chatbot app has received overwhelmingly positive reviews from users. Customers appreciate the ease of setting up the AI chatbot, the generous free plan, and the helpful customer support provided by the Moose team. The app is praised for its features that make customer support faster, smoother, and more efficient, such as automated workflows, smart ticket routing, and customizable widgets. Users also highlight the time-saving benefits of the app, with tasks that used to take minutes now being completed in seconds. The interface is clean and intuitive, making it easy for teams to get productive quickly. However, some users mentioned minor issues or areas for improvement, such as the need for additional features like email integration and customization options.

Highlights

Positive aspects: Easy setup, generous free plan, helpful customer support, time-saving features, efficient customer support tools
Minor issues: Need for additional features, areas for improvement, customization options

Rating Breakdown

  • 5
    97% (447 ratings)
  • 4
    2% (8 ratings)
  • 3
    0% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (0 ratings)

Reviews with Text

  • 90% (410)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Jan. 30, 2026

Mina was amazing. Awesome work and has an abundance of knowledge. I came to her with a problem and she solved it right away! 10/10.

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 29, 2026

Really happy with the support provided by VegaHub so far, especially by Mabel who has been super helpful in getting us up and running with the FAQ builder.

Using app

1 day

Total reviews

25

Average rating

5.0

5 / 5 Share

Jan. 28, 2026

Very responsive assistance during set up. Looking forward to using the app!

Using app

About 19 hours

Total reviews

6

Average rating

4.3

5 / 5 Share

Jan. 28, 2026

very good service and very politely

Store

Novexa

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 28, 2026

Definitely the most value for the money. Everything works great and it's quite good pricing compared to other chatbots.

Store

Atlan

Using app

3 months

Total reviews

7

Average rating

5.0

All reviews

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