Moose: AI Chatbot & Live Chat
Elevate customer support with AI chatbot, livechat & FAQs
Rating
5.0
feedback
484
chart
#499
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
14%
-
Less than a day
36%
-
Less than a month
33%
-
Less than a year
16%
-
More than a year
1%
Reviews Summary
The MooseDesk app has received overwhelmingly positive reviews from users. Customers appreciate the ease of setup and use, as well as the exceptional support provided by the team, particularly mentioning helpful individuals like Mabel, Thomas, and Kelly. The app's functionality, including AI chatbot features and live chat support, has been praised for being intuitive and user-friendly. Users also highlight the quick response times, professional communication, and willingness of the support team to address customization needs and technical issues promptly. Overall, MooseDesk is highly recommended for its effectiveness in enhancing customer support and engagement on Shopify stores.
Highlights
Review RSS Feed
All reviews
April 29, 2026
App was extremely easy to install and get setup. Had a small issue with the chat box and my top menu but Thomas from their customer service team was quick to respond and fix it within minutes. Thank you!
April 27, 2026
Mabel is exceptionally fast and always ready to resolve any issues. So far, the app has been easy to install and use. Thank you.
Hi PinkyParadise, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us.
April 24, 2026
It’s a great app. I do wish there were more customization options available on the free plan, but I’m still happy with what’s included. It’s really valuable for small shops, even with current limitations. I plan to upgrade to the paid plan once my order volume increases significantly. Kelly was very helpful in resolving an issue where the bot wasn’t recognizing my product information when customers asked questions. Thanks!
Hi RiverCross Diorama, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us.
April 24, 2026
It's a good experience working with Moose, very convenient and smooth support I have received from you guys. specially mabel has helped me customize the theme as per my requirements.
Hi Gemone Diamond, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us.
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