Moose: AI Chatbot & Live Chat
Elevate customer support with AI chatbot, livechat & FAQs
Rating
5.0
feedback
484
chart
#499
All reviews
Review RSS Feed
April 29, 2026
App was extremely easy to install and get setup. Had a small issue with the chat box and my top menu but Thomas from their customer service team was quick to respond and fix it within minutes. Thank you!
April 27, 2026
Mabel is exceptionally fast and always ready to resolve any issues. So far, the app has been easy to install and use. Thank you.
Hi PinkyParadise, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us.
April 24, 2026
It’s a great app. I do wish there were more customization options available on the free plan, but I’m still happy with what’s included. It’s really valuable for small shops, even with current limitations. I plan to upgrade to the paid plan once my order volume increases significantly. Kelly was very helpful in resolving an issue where the bot wasn’t recognizing my product information when customers asked questions. Thanks!
Hi RiverCross Diorama, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us.
April 24, 2026
It's a good experience working with Moose, very convenient and smooth support I have received from you guys. specially mabel has helped me customize the theme as per my requirements.
Hi Gemone Diamond, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us.
April 23, 2026
Ame was great, had an issue I could not resolve even with custom css. She took care of it and got it resolved promptly. This app rocks right after install I already got a customer reaching out. Love it, clean simple fast!
Hi Bees Light Candles, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us.
April 21, 2026
So excited to implement the AI chat bot. Mabel is awesome! She is responsive and thorough. She is answered all of my questions. Highly recommend.
Hi The Shoe Fairy, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us.
April 16, 2026
Great app, excellent customer service and AI features, VERY HAPPY WITH IT!
Hi HatarShop, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us.
April 15, 2026
Great experience with MooseDesk! The support team is fast, friendly, and very helpful. Special thanks to Mabel for the excellent support. As a growing company, we really appreciate the features and see a lot of potential, especially with the AI. Looking forward to exploring more and seeing new features in the future! Highly recommended!
Hi Creative Cosmetics, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us.
April 15, 2026
Mabel did a wonderful job guiding me throughout the process. We just switched to Moose AI, and I'm already seeing great potential in this chat agent.
Hi JENNEN Shoes, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us.
April 14, 2026
Mabel and Thomas from the support were very resourceful and helpful with the issue I had. They escalated the issue with their dev team and stayed on to ensure that my issue is resolved. Thank you!
Hi Vilden, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us.
April 9, 2026
Mabel is very helpful. Your response is timely and accurate.
Hi SVAKOM, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us.
April 6, 2026
The app is simple to set up and use. The support team is great. Mabel helped with any issues I had with set up and customization. She made sure I was happy with everything. She was great. I would definitely recommend this chatbot if you are looking for one.
Hi Mope's Merch, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us.
March 24, 2026
Mabel did an awesome job fixing an issue with the setup of the app. It's not working great!
Hi WineShippingBoxes.com, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us.
March 31, 2026
The Moose Desk team is great; they always help you with whatever you need. Tomas helped me a lot with some things I didn't understand. Thanks!
Hi Préval Fragrances, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us.
March 3, 2026
Just installed MooseDesk app to enable an AI and Live Chat experience for our customers on our store. It was easy to set up, with user navigation very straight forward. Needed help putting our logo on the chat widget and on email notifications to customers and Thomas at MooseDesk was awesome -> very professional, knowledgeable, friendly and got it all sorted for us immediately. So far so good, we are off to a great start using MooseDesk.
Hi natural element, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us.
Feb. 26, 2026
Great onboarding experience - Mabel was extremely helpful in setting up our new chatbot, we had it live in minutes
Hi Pretty You London, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us.
Feb. 25, 2026
the support is very good
Hi NuvaHealth, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us.
Feb. 25, 2026
Salve, mi hanno sempre risposto in maniera veloce professionale e disponibile. Onesti nelle tempistiche e nelle possibili risoluzioni del problema. Complimenti. Grazie
Ciao BuyTutto.com, Grazie mille per aver dedicato del tempo a lasciarci una fantastica recensione a 5 stelle! Se hai bisogno di assistenza o hai domande, non esitare a contattarci.
Feb. 25, 2026
Excellent support and great free plan! I've been working with the MooseDesk team (Thomas and Mabel) to set up the AI chatbot for my store, and the support has been outstanding. They helped me solve multiple customization issues: - Widget opening directly to chat (no intermediate menu) - Translating welcome message to Italian - Fixing z-index issue with site header - Setting up 53 FAQs and Q&A for edge cases Response time is incredibly fast (usually under 6 hours), and they escalate complex issues to their dev team immediately. The team is professional, patient, and genuinely helpful. The free plan is generous (100 AI replies/month + unlimited live chat) and perfect for stores getting started. Highly recommended! 5/5 stars Special thanks to Thomas and Mabel for their excellent support!
Hi La Primula Online, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us.