Moose: AI Chatbot & Live Chat
Elevate customer support with AI chatbot, live chat & FAQs
Rating
5.0
feedback
476
chart
#215
All reviews
Review RSS Feed
March 3, 2026
Just installed MooseDesk app to enable an AI and Live Chat experience for our customers on our store. It was easy to set up, with user navigation very straight forward. Needed help putting our logo on the chat widget and on email notifications to customers and Thomas at MooseDesk was awesome -> very professional, knowledgeable, friendly and got it all sorted for us immediately. So far so good, we are off to a great start using MooseDesk.
Feb. 26, 2026
Great onboarding experience - Mabel was extremely helpful in setting up our new chatbot, we had it live in minutes
Hi Pretty You London, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us.
Feb. 25, 2026
the support is very good
Hi NuvaHealth, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us.
Feb. 25, 2026
Hi SBGFASHION, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us.
Feb. 25, 2026
Salve, mi hanno sempre risposto in maniera veloce professionale e disponibile. Onesti nelle tempistiche e nelle possibili risoluzioni del problema. Complimenti. Grazie
Ciao BuyTutto.com, Grazie mille per aver dedicato del tempo a lasciarci una fantastica recensione a 5 stelle! Se hai bisogno di assistenza o hai domande, non esitare a contattarci.
Feb. 25, 2026
Excellent support and great free plan! I've been working with the MooseDesk team (Thomas and Mabel) to set up the AI chatbot for my store, and the support has been outstanding. They helped me solve multiple customization issues: - Widget opening directly to chat (no intermediate menu) - Translating welcome message to Italian - Fixing z-index issue with site header - Setting up 53 FAQs and Q&A for edge cases Response time is incredibly fast (usually under 6 hours), and they escalate complex issues to their dev team immediately. The team is professional, patient, and genuinely helpful. The free plan is generous (100 AI replies/month + unlimited live chat) and perfect for stores getting started. Highly recommended! 5/5 stars Special thanks to Thomas and Mabel for their excellent support!
Hi La Primula Online, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us.
Feb. 21, 2026
Excellent support from Kelly and the MooseDesk team. Fast replies, professional communication and willingness to forward feature suggestions to the development team. The app works well for managing customer conversations. Thank you Kelly for your help!
Hi Bora Style, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us.
Feb. 17, 2026
Great app and excellent service. This is the first time I’ve experienced an app support team this responsive. They answered all of my questions within minutes and implemented the necessary code changes quickly, at no additional cost. Highly recommended.
Hi Titan Wellness, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us.
Feb. 17, 2026
Thomas was great! Very helpful & kind.
Hi Free Spirit Bike Jerseys, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us.
Feb. 15, 2026
Thomas was great and very patient. Randy EFX
Hi EFX USA, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us.
Feb. 12, 2026
Great app! Mabel the support agent helped me tons.
Hi Oytiot, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us.
Feb. 10, 2026
Installed and already see the benefits, Support from Mabel was quick, easy and able to solve my issue quickly. If you are looking for a support Bot. We recommend Moose
Hi Tweak me Online, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us.
Feb. 6, 2026
Hi RESIN ROCK, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us.
Feb. 3, 2026
Great chatbot app on Shopify...the basic free plan itself is amazing...and the customer support is really helpful and quickly responding especially Thomas and others whom I dont remember the names...thanks for building such an app..
Hi Kullun, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us.
Jan. 30, 2026
Mina was amazing. Awesome work and has an abundance of knowledge. I came to her with a problem and she solved it right away! 10/10.
Hi Heal&Pour, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us.
Jan. 29, 2026
Really happy with the support provided by VegaHub so far, especially by Mabel who has been super helpful in getting us up and running with the FAQ builder.
Hi NI Candle Supplies LTD, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us.
Jan. 28, 2026
Very responsive assistance during set up. Looking forward to using the app!
Hi Studio Cakes, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us.
Jan. 28, 2026
Definitely the most value for the money. Everything works great and it's quite good pricing compared to other chatbots.
Hi Atlan, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us.
Jan. 21, 2026
App has been working great and anu bugs have been resolved rather fast by heir support team.
Hi Roush Performance Products, Inc., Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us.