All reviews

Rating Breakdown

  • 5
    98% (403 ratings)
  • 4
    2% (7 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (0 ratings)

Reviews with Text

  • 90% (370)
Review RSS Feed Review RSS Feed

5 / 5 Share

April 2, 2025

Thomas was very helpful

Using app

About 6 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your kind words! I'm really glad I was able to assist you — it's always my goal to make things as smooth and clear as possible. Should you need any further help down the line, please don’t hesitate to reach out. I'm always happy to support! Best regards, Thomas.

5 / 5 Share

April 1, 2025

Great app and fantastic customer support!!!

Using app

About 1 hour

Total reviews

19

Average rating

5.0

Developer Reply

Thank you for recognizing our efforts in delivering top-notch customer support app. Your satisfaction is our priority, and we're delighted we could meet your expectations.

5 / 5 Share

April 1, 2025

Using app

14 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Thanks a ton for your review! Your support keeps us going.

5 / 5 Share

April 1, 2025

It is a perfect app in terms of functionality, design, customer support, and follow-up actions.

Using app

34 minutes

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for your wonderful feedback! 🌟 We're thrilled to hear that you're enjoying the app — from functionality and design to customer support and follow-up. It truly means a lot to our entire team. If there's ever anything more we can do to support you, we're just a message away. Your experience matters to us! Warm regards, The MooseDesk Team.

5 / 5 Share

March 31, 2025

Enfin une appli géniale et... gratuite ! le chat est ultra réactif et fiable ! un pur bonheur ! merci Riley pour votre patience !

Using app

2 days

Total reviews

5

Average rating

5.0

Developer Reply

We're so happy to hear you're loving the app. It’s great to know the live chat has been helpful and reliable for you. Riley sends a big thank you for your kind shoutout — your patience and positivity made it a joy to assist you!

5 / 5 Share

March 30, 2025

BEST SUPPORT

Using app

39 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Hearing “BEST SUPPORT” totally made our day! We’re so happy to be part of your journey, and we’ll always be here whenever you need us. With gratitude, The MooseDesk Team.

5 / 5 Share

March 27, 2025

fast to respond, and always helpful.

Using app

About 4 hours

Total reviews

6

Average rating

5.0

Developer Reply

Thanks a ton for your kind feedback! We take pride in being quick and genuinely helpful, so it’s amazing to hear that reflected in your experience. Your satisfaction is what keeps us going! Always here if you need anything, The MooseDesk Team.

5 / 5 Share

March 26, 2025

good support and features

Using app

16 days

Total reviews

3

Average rating

5.0

Developer Reply

Really appreciate your kind words! It means a lot to us that you're enjoying both the features and our support. We’re here to make sure you have the best possible experience — every step of the way. Thanks for being with us! The MooseDesk Team.

5 / 5 Share

March 25, 2025

This team is efficient and i am loving the app! Very easy to use. I was having an issue with my page showing up as an error, and they replied right away. The issue is resolved, thank you

Store

Peep'L

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you very much, We were overjoyed to receive such positive feedback! Because of you, we now have even more motivation to improve our services in the coming days :D If you require assistance, please contact us via Live Chat or email. Have a wonderful day! MooseDesk Team.

5 / 5 Share

March 25, 2025

This is truly a terrific app with a complete customer care center built in - features that everyone appreciates to find on a site. Thanks for the terrific help in their live chat, setup was a breeze too. Works perfectly. Thank you

Using app

15 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your review. It confirms that we're on the right track and motivates us to keep pushing forward. We're always looking to enhance our offerings. If you have any suggestions or if there's anything we can do to make your experience even better, please don't hesitate to let us know.

5 / 5 Share

March 24, 2025

Service was amazing and fast. A++ customer support.

Using app

About 2 hours

Total reviews

2

Average rating

5.0

Developer Reply

Hope you enjoy your wonderful day! The Moosedesk customer support staff appreciates your generosity and love. Especially, Mina is thrilled to know that you are satisfied with their assistance! Please get in touch with us by LiveChat if you have any questions. We are delighted to be working with you. MooseDesk Team.

5 / 5 Share

March 21, 2025

Thankyou Donna for you help

Using app

5 months

Total reviews

2

Average rating

5.0

Developer Reply

You're so welcome! 😊 It was such a pleasure helping you out — I'm really glad I could be there when you needed. If you ever have more questions or just need a hand, don’t hesitate to reach out. I'm always happy to help! 💛💬 Take care and talk soon! – Donna

5 / 5 Share

March 20, 2025

thank you donna! perfect service

Using app

About 2 hours

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your sweet message! 💕 I’m so happy I could help — supporting awesome customers like you is the best part of my day! If anything else comes up, I’m just a message away. Always here for you! With a big smile, – Donna 😊

5 / 5 Share

June 22, 2025

Ich bin absolut zufrieden mit dem Support von Moose Des! Vom ersten Kontakt an wurde ich freundlich und professionell betreut. Das Team reagiert schnell, denkt lösungsorientiert und nimmt sich wirklich Zeit, um alle Fragen verständlich zu beantworten. Besonders schätze ich die persönliche Betreuung und das Engagement, Kunden zufriedenzustellen. Hier fühlt man sich nicht wie eine Nummer, sondern als geschätzter Kunde. Ein Support wie dieser macht wirklich den Unterschied!

Using app

5 months

Total reviews

5

Average rating

5.0

Developer Reply

Thank you so much for your amazing feedback! 💛 We’re truly happy to hear that you felt supported and valued from the very first interaction. Providing thoughtful, solution-oriented, and personal support is exactly what we aim for — and your kind words mean the world to us.

5 / 5 Share

March 19, 2025

SHOW, SEM PALAVRAS

Using app

About 1 hour

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your review. It confirms that we're on the right track and motivates us to keep pushing forward. We're always looking to enhance our offerings. If you have any suggestions or if there's anything we can do to make your experience even better, please don't hesitate to let us know.

5 / 5 Share

March 19, 2025

Donna has been fantastic in assisting me with my queries and helping me with setup. Reply speed was also fast which I appreciated. App so far looks intuitive, would recommend using it!

Using app

About 18 hours

Total reviews

22

Average rating

4.9

Developer Reply

Thank you so much for the kind words — it means a lot! I’m really glad I could help with your setup and that you found the experience smooth and speedy. It’s awesome to hear you're enjoying the app so far! If you ever need anything else, you know where to find me — I’m always happy to help! Cheers, Donna 💬💛

5 / 5 Share

March 13, 2025

A great app, easy and convenient to use, with many features. The customer support is also excellent, resolving any issues quickly. I highly recommend it!

Store

Familo

Using app

4 months

Total reviews

8

Average rating

5.0

Developer Reply

Thank you so much for your kind words, it’s a great motivation for us to improve ourselves! I’m so glad that our support team is able to make you satisfied to the fullest. It’s all our pleasure to assist you throughout your journey with MooseDesk. Rest assured that we will try our best to be a better assistant to you every day! Have a nice day!

5 / 5 Share

March 11, 2025

This app is amazing, with excellent features and top-tier support.

Using app

12 days

Total reviews

3

Average rating

3.7

Developer Reply

Thank you so much for your kind words and the time you took to share your experience with us. Your satisfaction is our first priority. We constantly work to ensure that you have a positive experience with us. If you have any questions or concerns, feel free to drop us a message. We are always ready to help you! Have a wonderful day, and take care!

5 / 5 Share

March 11, 2025

Excellent Customer Support & Powerful Helpdesk Solution! We recently integrated MooseDesk into our Shopify store, and it has been a game-changer for our customer service operations. The app is incredibly user-friendly, making it easy to manage support tickets and provide fast responses to our customers. One of the standout features is its seamless integration with Shopify, allowing us to pull up customer order details instantly, which saves our team a lot of time. The automation tools and knowledge base feature have also helped us streamline inquiries and reduce repetitive questions. Additionally, their customer support team is fantastic—very responsive and always willing to go the extra mile to assist. It’s clear that the developers put a lot of thought into making this app efficient and easy to use. If you're looking for a reliable and affordable helpdesk solution for your Shopify store, MooseDesk is definitely worth it! Highly recommended!

Using app

About 1 month

Total reviews

2

Average rating

5.0

Developer Reply

It's such a pleasure to receive such kind words of yours. Thank you very much for your trust. Please rest assured that we will try to be better and better to serve such a wonderful customer like you. From Thomas.

5 / 5 Share

March 6, 2025

Very responsive customer support! App gave us what we needed.

Using app

2 days

Total reviews

2

Average rating

5.0

Developer Reply

Have a fantastic day, We appreciate your kind words. Mina and the rest of the team are thrilled to be able to start supporting you straight away. As a consequence of your invaluable help, we will undoubtedly work even harder to enhance both our app and our support team. If you have any questions or concerns, feel free to drop us a message. We are always ready to help you! Regards, MooseDesk Support Team.