All reviews

Rating Breakdown

  • 5
    98% (404 ratings)
  • 4
    2% (7 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (0 ratings)

Reviews with Text

  • 90% (371)
Review RSS Feed Review RSS Feed

5 / 5 Share

Sept. 10, 2024

Simply, amazing! The consistency with your support and your unique ability and willingness to resolve all my inquiries is no less than impressive. I think you guys have set the bar for support! I feel good knowing you guys are there. Thanks to Anne and the rest of the team!

Using app

About 1 month

Total reviews

3

Average rating

5.0

Developer Reply

Hi Andre, Thank you so much for your kind review. It really makes our day to have a chance to hear your opinion. Rest assured that we will work harder to bring the best product to you :) Anne from MooseDesk Support Team

5 / 5 Share

Sept. 6, 2024

Best help i have got on Shopify. their FAQs are classic and perfect template for store. Thank you for all your help.

Using app

6 days

Total reviews

3

Average rating

5.0

Developer Reply

Hi there, Thank you so much for your generous review, which confirms that we're on the right track, which motivates us to keep pushing forward. We're always looking to enhance our offerings. If you have any suggestions or if there's anything we can do to make your experience even better, please don't hesitate to let us know. Thank you again for your support. Best regards, Riley from MooseDesk Team

5 / 5 Share

Sept. 5, 2024

Mina was incredible during the onboarding process. I am blown away this is a Free app! Looking forward to using the features with my customers.

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, I and our entire team thank you for those awesome compliments! Moosedesk team will certainly try to improve our services day by day and with kindness from merchants like yours we are more and more motivated to do better! Let us know on Live Chat or email when you need us. We will be there for you :D Mina from MooseDesk Team

5 / 5 Share

Sept. 5, 2024

awesome support - mina was very helpful. i reccomend

Store

kebites

Using app

About 24 hours

Total reviews

1

Average rating

5.0

Developer Reply

Hi kebites We are grateful for your warm words. I and the rest of the team are overjoyed that we can begin assisting you right away. We will surely work even harder to improve both our app and our support staff as a result of your essential assistance. If you require any more assistance, please contact us by live chat or email. We are always delighted to be with you. Best, Mina from MooseDesk Team.

5 / 5 Share

Sept. 3, 2024

Compared to only two other helpdesk options in the app store, this one has the most responsive support team. The features are key and the team is welcoming and open to new ideas if you need a lil tweek or mod. The price of FREE is Ultra-awesome but Its a matter of time before they start charging for this. Yet with the support you get and how close they make it match to your requirements, it will be worth it.

Store

7OH+

Using app

About 20 hours

Total reviews

7

Average rating

4.9

Developer Reply

Hi 7OH+ Team, Thanks a ton to your sincere feedback! Our team is so happy to know that we could assist you promptly. Your precious support would definitely motivate us to work harder to improve our app and our support team. May you need any further assistance, please feel free to drop us a message via live chat or email us. It's always our pleasure to accompany you. All the best, Anne from MooseDesk Team

5 / 5 Share

Sept. 1, 2024

Awsome app and very fast support. Love it!

Using app

About 2 hours

Total reviews

5

Average rating

5.0

Developer Reply

Hi there, Thanks for highlighting our excellent customer service. We're glad our team could assist you, even outside regular hours. Your feedback is invaluable as we strive to improve. Wishing you a fantastic day! MooseDesk Support Team

5 / 5 Share

Aug. 29, 2024

The support and development teams from Moosedesk has been great. Few issues that we have had, but the team have been helpful with every step.

Using app

14 days

Total reviews

3

Average rating

5.0

Developer Reply

Thanks a ton to your wonderful feedback! Our team is so happy to know that we could assist you promptly. Your precious support would definitely motivate us to work harder to improve our app and our support team. May you need any further assistance, please feel free to drop us a message via live chat or email us. It's always our pleasure to accompany you. All the best, Mina from MooseDesk Team

5 / 5 Share

Aug. 29, 2024

Excellent customer service, very responsive. We love the FAQ section of the chat. Looking forward to when messages from instagram and facebook can also be forwarded to the Moose Help desk :)

Using app

3 days

Total reviews

2

Average rating

5.0

Developer Reply

Hi The Silver Store Team It's such a pleasure to receive such kind words of yours. Thank you very much for your trust. Please rest assured that we will try to be better and better to serve such a wonderful customer like you. If there's anything specific you loved or any way we can improve, please let us know. We look forward to serving you again and appreciate your trust in MooseDesk. Anne rom MooseDesk Team

5 / 5 Share

Aug. 24, 2024

Easy set up, and amazing customer support

Using app

4 days

Total reviews

6

Average rating

5.0

Developer Reply

Hi Capra Running Co., Thank you so much for taking the time to leave us a fantastic 5-star review for us. Your kind words truly brightened our day. We're thrilled to hear you're enjoying our service. If you ever have more feedback or suggestions, feel free to share. We appreciate your support! Best regards, Anne from MooseDesk Team

5 / 5 Share

Aug. 23, 2024

I'd highly recommend Moosedesk, super easy to use and FREE (for now), their features are extensive. Special shoutout to Anne, for helping me solve some issues very quickly!

Using app

9 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi Raineee It's Anne here, thank you so much for your positive review and shoutout. It really makes my day. We are happy that you like our app and will work harder to keep your heart forever haha. Really thank you so much for your support and hope you all the best in life Anne from MooseDesk Team

5 / 5 Share

Aug. 22, 2024

Amazing functionality and immediate support response, really impressed.

Store

My Store

Using app

24 minutes

Developer Reply

We are grateful for your wonderful review! Our entire team is ecstatic right now! As a consequence of your support, we will continue to work hard to improve the products and experience for our loyal customers. Please contact us via live chat or email if you require assistance. If you require our assistance, we are always available! We hope to be of assistance to you! Mina from MooseDesk Team

5 / 5 Share

Aug. 21, 2024

Great CS and app! highly recommend

Using app

10 days

Total reviews

4

Average rating

5.0

Developer Reply

Hi MugenSense, Thank you so much for your kind words, it’s a great motivation for me and our team to keep improving ourselves! It is our pleasure to assist you. Please don't hesitate to reach out whenever you have any concerns. Have a great day! Mia from MooseDesk Team

5 / 5 Share

Aug. 19, 2024

Great

Using app

About 1 hour

Total reviews

2

Average rating

5.0

Developer Reply

Good day to you, We couldn't be happier to have met your expectations with our app and services! Our app will definitely improve thanks to your support. If you have any questions or concerns, feel free to contact us by live chat or email. Best wishes, Mina from MooseDesk Team

5 / 5 Share

Aug. 16, 2024

SO far, so good. Very very helpful and responsive.

Using app

13 minutes

Total reviews

2

Average rating

5.0

Developer Reply

Good day Sodd Ocks, Thank you so much for such a lovely review! Mina will be overjoyed when they read your excellent review. If you continue to support us, our team will work even harder to provide you better products and services. For us, you'll always be a source of joy! Please feel free to contact us at any time by live chat or email. We are excited to speak with you! Best wishes, Mina from MooseDesk Team

5 / 5 Share

Aug. 13, 2024

Outstanding service and outstanding App and just keep getting better. It is so clean and clutter free, better than the expensive Support Ticket Apps I have used in the past. I am using this on 3 of my websites. Well done guys.

Using app

3 months

Total reviews

2

Average rating

4.5

Developer Reply

Hi Terry, Thank you so much for your kind words. We sincerely appreciate you taking the time to share your positive experience with MooseDesk. Our team is committed to delivering exceptional service and high-quality products, and your generous review affirms that we're succeeding in our mission. Thank you once again. If there's anything we can do to improve your experience, please feel free to reach out! Sincerely, MooseDesk Team

5 / 5 Share

Aug. 12, 2024

Great app!!

Using app

About 1 month

Total reviews

2

Average rating

5.0

Developer Reply

Hi Poster Peak, Thank you so much for your 5-star review! 🌟 We're thrilled to hear that you're enjoying our app and that it's meeting your needs. Your feedback motivates us to keep improving and providing the best service possible. If you have any suggestions or need assistance in the future, please don't hesitate to reach out. We're here to help! Thanks again for choosing us and for being a valued customer. Best regards, Sam from MooseDesk Support Team

5 / 5 Share

Aug. 9, 2024

The functionality is very rich and powerful! The technical support is also very quick, almost meeting all my needs. It would be perfect if the templates could be more diverse and allow uploading of custom fonts.

Using app

About 2 months

Total reviews

6

Average rating

4.3

Developer Reply

Hi Curtarra, I really appreciate you taking the time to share your thoughts with us! Your satisfaction is our first priority. We constantly work to ensure that you have a positive experience with us. Please do not hesitate to contact us if a problem arises. We are always available to assist you. Mia from MooseDesk Team

5 / 5 Share

Aug. 7, 2024

Simple to install and use (just used the FAQs so far), and fantastic support! Had a minor snag and they resolved it right away. Thank you!

Store

Brook

Using app

About 1 hour

Total reviews

4

Average rating

5.0

Developer Reply

Thank you very much! We were overjoyed to receive such positive feedback! Because of you, we now have even more motivation to improve our services in the coming days :D If you require assistance, please contact us via Live Chat or email. Have a wonderful day! Mina from MooseDesk Team

5 / 5 Share

Aug. 7, 2024

Einfach zu bedienende App, die auch noch gut aussieht. Der Support von MINA war schnell, unkompliziert und sehr freundlich. Vollstens zu empfehlen! :-)

Using app

About 3 hours

Total reviews

6

Average rating

5.0

Developer Reply

Hallo Wir freuen uns sehr über Ihre 5-Sterne-Bewertung! Es ist wunderbar zu hören, dass MooseDesk Ihre Bedürfnisse und Erwartungen erfüllt. Unser Ziel ist es, den bestmöglichen Service zu bieten, und Ihr positives Feedback motiviert uns, uns weiter zu verbessern. Wenn Sie jemals Fragen oder zusätzliches Feedback haben, sind wir hier, um Ihnen zu helfen. Danke, dass Sie sich für MooseDesk entschieden haben! Mina von MooseDesk

5 / 5 Share

Aug. 7, 2024

推荐,好用

Using app

12 days

Total reviews

2

Average rating

5.0

Developer Reply

Hi Honeywell Smart Lighting, 感谢您给予我们的五星评价!🌟 我们很高兴听到您喜欢我们的应用程序,并且它满足了您的需求。您的反馈激励我们不断改进,提供最好的服务。 如果您有任何建议或在未来需要帮助,请随时与我们联系。我们在这里为您服务! 再次感谢您选择我们并成为我们尊贵的客户。 此致, MooseDesk 支持团队