Moose: AI Chatbot & Live Chat
MooseDesk - Support Helpdesk
Rating
5.0
feedback
411
chart
#256
All reviews
Review RSS Feed
Aug. 5, 2024
Muy eficiente el area de atención al cliente, soluciones rapidas 100% efectivas
Have a good day, Thank you so much for your kind words! We're thrilled to hear that you found our service excellent and our assistance helpful. Making the application process easy for our customers is always a top priority for us. Your vote means a lot to us, and we're grateful for your support. If you ever need anything else or have any questions, please don't hesitate to reach out. We're here to help! Mina from MooseDesk Team
Aug. 5, 2024
I had an excellent experience using this tool. The support provided by the team was outstanding and greatly appreciated. During testing in my development environment, I found that the tool's functionality worked flawlessly without necessitating any code changes, which significantly streamlined the implementation process.
Hi Suresh Shankar Thank you for taking the time to leave us a perfect 5-star review! We're honored to have earned your trust and loyalty. As a valued customer, your opinion means a lot to us. We'll continue working hard to provide you with the best possible experience. Looking forward to exceeding your expectations on your next visit! Anne from MooseDesk Team
July 31, 2024
Great app and service so far. Very responsive!!
Thank you so much for your kind words and the time you took to share your experience with us. Your satisfaction is our first priority. We constantly work to ensure that you have a positive experience with us. If you have any questions or concerns, feel free to drop us a message. We are always ready to help you! Mia from MooseDesk Team
July 31, 2024
My support agent Mina, was so helpful today with my questions. With every answer she also shared a screenshot with me. Customer Service isn't dead after all!
Have a fantastic day, We appreciate your kind words. Mina and the rest of the team are thrilled to be able to start supporting you straight away. As a consequence of your invaluable help, we will undoubtedly work even harder to enhance both our app and our support team. If you need additional help, please contact us! Best regards, Mina from MooseDesk Team
July 24, 2024
This software is absolutely great! The team was very helpful in answering inquiries and also allowed for some customization to cater it perfectly to my business. I would highly recommend this to everyone in need of a Help Desk solution.
Hi Akii We appreciate your kind words. Mina and the rest of the team are thrilled to be able to start supporting you straight away. As a consequence of your invaluable help, we will undoubtedly work even harder to enhance both our app and our support team. If you have any questions or concerns, feel free to drop us a message. We are always ready to help you! Regards, Mina from MooseDesk Support Team
July 23, 2024
Absolutely thrilled with my experience using Moose: Live Chat, FAQ Helpdesk! The support team is incredibly responsive and knowledgeable, always going above and beyond to ensure any issues or questions are resolved promptly. Their dedication to customer satisfaction is evident in every interaction, making the process of getting help seamless and stress-free. It's clear that the team is passionate about their work and truly values their users. The app itself is highly customisable, allowing us to tailor it perfectly to fit our specific needs. From tweaking the chat interface to setting up detailed FAQs, every feature is designed with user convenience in mind. The intuitive design and powerful functionality have significantly improved our customer support operations. Moose: Live Chat, FAQ Helpdesk, coupled with its outstanding support team, has been a game-changer for our business. Highly recommended!
Hi Oscar, I have shared your reviews in to our colleagues as well. We thank you so much for spending your precious time to write for us such detailed review. It really makes our day. Let's always support and yapping like what we are now haha. Wish you everything good, Anne and literally our whole MooseDesk Team
July 18, 2024
I have only just started using the Helpdesk so we've still a few things to setup, but so far it's been a perfect experience. The customer service is exceptional, really attentive and quick. You can tell that the app still needs some tweaking so we can customise certain things, but as an out of the box help centre, it's brilliant.
Hi WeLoveLeds™ Thank you for your amazing 5-star review! We’re so happy to know that you enjoyed our service/product. Your satisfaction is our greatest reward and encourages us to maintain high standards. Thanks for being a wonderful customer! We are happy to help you anytime Anne from MooseDesk Team
July 17, 2024
So far installed the app. Mina popped up and gave excellent customer service. I will evaluate further and super grateful for the Earlybird access. I am looking forward to this integration
Good day Mike, You made our day with your trust in MooseDesk app and your awesome review! Mina would be happy to know that you are satisfied with our app and support team! If you have any further requests, please feel free to contact us via our live chat. We always appreciate you! Best regards, Mina from MooseDesk Team
July 17, 2024
Excellent app, Mina was the best and helped us fix some minor issues, but still, their reactivity, efficiency & empathy were much appreciated!! <3 If you need Helpdesk articles & live chat, you need MooseDesk , and I recommend it especially for their topnotch support that is always there to advise & help you even for customization! Love it so far & we will definetly keep it on our shop!
Maddie, hope you enjoy your wonderful day! I'm thrilled to know that you are satisfied with my assistance! Your review makes our day anytime <3 Please get in touch with us by Live Chat if you have any questions. We are delighted to be working with you. Mina from MooseDesk Team
July 15, 2024
We started looking for a sort of all in one inbound chat and customer support ticketing system - and BAM! There was Moosedesk standing by to solve most of what we were looking for. We haven't yet migrated completely to MD. It will be a bit of work and training getting all of our people up to speed with the new (and better) solutions, but it will be worth it.
Hi Bee Supply, Thank you so much for your 5-star review! Your feedback is incredibly important to us, and we’re delighted that you had a wonderful experience. Your support means everything. Hope to serve you again soon! MooseDesk Team
July 15, 2024
Awesome support
Hi Mattcha, We wanted to express our heartfelt thanks for your 5-star review! It’s fantastic to know that you enjoyed our service/product. Your satisfaction is our priority, and your feedback confirms we’re on the right track. Thank you for your support and for being a valued customer! MooseDesk Team
July 12, 2024
Fantastic app, features and support!! We were using re:amaze but find it is a little outdated and expensive, Moose is awesome!
Hi Tucker, We are incredibly grateful for your 5-star review! It’s wonderful to know that you enjoyed our service/product. Your support and satisfaction are what keep us motivated to deliver our best. Thank you for choosing us and we hope to see you again! Warm wishes, MooseDesk Team
July 1, 2024
The support team has been excellent, even though we're on different continents they have been quick to answer my questions which went beyond their robust FAQ and help videos. Set up has been very intuitive.
Hi Enjoy Better Coffee & Tea Thank you so much for your kind words! We're thrilled to hear that you're finding Moosedesk beneficial for your Shopify store. Thanks for trusting Moosedesk to help you stay connected with your customers and ensure their satisfaction. If you ever need assistance or have suggestions, feel free to reach out – we're here to help! Jason from MooseDesk Support Team
June 29, 2024
Dear Azuer Bellydance Thank you for sharing your positive review! Your feedback helps motivate us to continue providing excellent products and services. We appreciate you taking the time to share your thoughts and look forward to delivering an outstanding experience for you moving forward. Anne from MooseDesk Support Team
June 24, 2024
The best customer service, fast and efficient!
Hi Coolby Official Store Thank you so much for your 5-star review! We are happy to hear that you had such a positive experience with our app. If there’s anything specific you loved or any areas where we can improve, please let us know. Your feedback is invaluable to us. We’re grateful for your support and look forward to serving you again. Should you have any questions or need assistance, feel free to reach out. Thanks again for choosing MooseDesk! Anne from MooseDesk Team
June 21, 2024
Such a helpful team! Sam was unbelievably patient with my query. I couldn't recommend their customer service more.
Hi Ark Colour Design - Retail, Thank you so much for your glowing 5-star review! I’m thrilled to hear that you had such a positive experience with our app. If there’s anything specific you loved or any areas where we can improve, please let us know. Your feedback is invaluable to us. We’re grateful for your support and look forward to serving you again. Should you have any questions or need assistance, feel free to reach out. Thanks again for choosing MooseDesk! Sam from MooseDesk Team
June 19, 2024
Exceptional App and Outstanding Support! I am extremely happy with MooseDesk FAQ & Helpdesk. The app itself is fantastic, offering all the features we need to manage our helpdesk and FAQs efficiently. It's user-friendly, reliable, and seamlessly integrates with our Shopify store. What truly sets MooseDesk apart is their outstanding customer support. The team has been incredibly responsive and helpful, addressing all my customization requests promptly and effectively. They went above and beyond to ensure everything worked perfectly, even on mobile devices. I’ve never experienced such a high level of support with any other app. The team's dedication and commitment to providing an excellent user experience are truly commendable. If you’re looking for a top-notch helpdesk solution with exceptional support, look no further than MooseDesk FAQ & Helpdesk. Highly recommended! Thank you, MooseDesk team, for your incredible app and stellar support!
Hi 199 Kart, Thank you so much for your 5-star review! We're thrilled to hear that you're enjoying our app. Your support means a lot to us. If you ever have more feedback or suggestions, feel free to share. We appreciate your support! Thank you for choosing us MooseDesk Team
June 11, 2024
I have used several Support Ticket and Helpdesk Apps and even the ones that have high monthly or annual costs always disappoint. Moosedesk has been an amazing experience so far. I love the simplicity and ease of use, and it still has everything you need. I cannot speak highly enough about the high level of customer service. They respond so quickly and are prepared to go above and beyond to tweak the system specifically for your store. And there are many new features that are coming, so I am excited to be part of this journey.
Hi Terry, Thank you so much for your kind words and for always being the one of the best customer we have ever had. Your satisfaction is our first priority. We constantly work to ensure that you have a positive experience with us. If you have any questions or concerns, feel free to drop us a message. We are always ready to help you! Have a wonderful day, and take care! MooseDesk Support Team
June 10, 2024
The App is great and the customer service is out of this world. I have never seen such resposiveness and willingness to help. They have done several customisations within a few hours and always ready to tweak things when needed. I am loving using the App and it's exciting to see the new features they keep releasing. Thank you guys!
Hi Ollie+Zara, Thank you so much for your fantastic review! We're thrilled to hear that you love the app and have had such a positive experience with our customer service team. We're always here to assist with any customizations and tweaks you need. Your excitement about our new features is incredibly motivating for us. Thank you for your kind words and continued support! Jason from MooseDesk Support Team
June 4, 2024
So far everything is working really well, customer service is top notch, very fast, helpful and pretty much helped us with everything we needed!
Hi QwertyKey, It's Jason here. Thank you so much for your wonderful review! We're thrilled to hear that everything is working well for you and that our customer service team was able to assist you quickly and effectively. Your satisfaction is our top priority, and we're always here to help with anything you need. We appreciate your support and look forward to continuing to serve you! Jason from MooseDesk Support Team