Moose AI Chatbot & Live Chat
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We started looking for a sort of all in one inbound chat and customer support ticketing system - and BAM! There was Moosedesk standing by to solve most of what we were looking for. We haven't yet migrated completely to MD. It will be a bit of work and training getting all of our people up to speed with the new (and better) solutions, but it will be worth it.
Hi Bee Supply, Thank you so much for your 5-star review! Your feedback is incredibly important to us, and we’re delighted that you had a wonderful experience. Your support means everything. Hope to serve you again soon! MooseDesk Team
Awesome support
Hi Mattcha, We wanted to express our heartfelt thanks for your 5-star review! It’s fantastic to know that you enjoyed our service/product. Your satisfaction is our priority, and your feedback confirms we’re on the right track. Thank you for your support and for being a valued customer! MooseDesk Team
Een zeer complete app met goede support afdeling. De app is nog volop in ontwikkeling en zal alleen nog maar beter en completer worden.
Hallo Angela, heel erg bedankt dat je de tijd hebt genomen om een fantastische 5-sterrenreview voor ons achter te laten. Je vriendelijke woorden hebben onze dag echt opgefleurd. We zijn blij om te horen dat je van onze service geniet. Als je ooit meer hebt feedback of suggesties, deel ze gerust. Wij waarderen uw steun! Hartelijke groeten, Anne van het MooseDesk-team
Super application les fonctionnalités sont larges et vraiment optimales. Haut début on cherche un peu mais au final c'est plutôt simple en plus il y a un tchat d'aide à disposition. Nombre de questions illimitées pour la FAQ.Il ya d'autre fonctionnalité top. Et le Gros Plus c'est que cette appli est Gratuite ! ça fait toute la différence. Je recommande
Salut The Led Skin, Merci beaucoup pour votre avis élogieux 5 étoiles ! Je suis ravi d'apprendre que vous avez eu une expérience aussi positive avec notre application. S’il y a quelque chose de spécifique que vous avez aimé ou des domaines dans lesquels nous pouvons nous améliorer, veuillez nous le faire savoir. Vos commentaires nous sont précieux. Nous sommes reconnaissants de votre soutien et sommes impatients de vous servir à nouveau. Si vous avez des questions ou avez besoin d'aide, n'hésitez pas à nous contacter. Merci encore d'avoir choisi MooseDesk ! Anne de l'équipe MooseDesk
Fantastic app, features and support!! We were using re:amaze but find it is a little outdated and expensive, Moose is awesome!
Hi Tucker, We are incredibly grateful for your 5-star review! It’s wonderful to know that you enjoyed our service/product. Your support and satisfaction are what keep us motivated to deliver our best. Thank you for choosing us and we hope to see you again! Warm wishes, MooseDesk Team
The support team has been excellent, even though we're on different continents they have been quick to answer my questions which went beyond their robust FAQ and help videos. Set up has been very intuitive.
Hi Enjoy Better Coffee & Tea Thank you so much for your kind words! We're thrilled to hear that you're finding Moosedesk beneficial for your Shopify store. Thanks for trusting Moosedesk to help you stay connected with your customers and ensure their satisfaction. If you ever need assistance or have suggestions, feel free to reach out – we're here to help! Jason from MooseDesk Support Team
The best customer service, fast and efficient!
Hi Coolby Official Store Thank you so much for your 5-star review! We are happy to hear that you had such a positive experience with our app. If there’s anything specific you loved or any areas where we can improve, please let us know. Your feedback is invaluable to us. We’re grateful for your support and look forward to serving you again. Should you have any questions or need assistance, feel free to reach out. Thanks again for choosing MooseDesk! Anne from MooseDesk Team
Such a helpful team! Sam was unbelievably patient with my query. I couldn't recommend their customer service more.
Hi Ark Colour Design - Retail, Thank you so much for your glowing 5-star review! I’m thrilled to hear that you had such a positive experience with our app. If there’s anything specific you loved or any areas where we can improve, please let us know. Your feedback is invaluable to us. We’re grateful for your support and look forward to serving you again. Should you have any questions or need assistance, feel free to reach out. Thanks again for choosing MooseDesk! Sam from MooseDesk Team
These guys are awesome, application top notch and competence of their team equal. Quick and accurate. I highly recommend everyone to start using the application in its "early" stage (all the useful functions are already there) while you still can.
Hi Iconico Milano Thank you so much for your kind words and the time you took to share your experience with us. Your satisfaction is our first priority. We constantly work to ensure that you have a positive experience with us. If you have any questions or concerns, feel free to drop us a message. We are always ready to help you! Have a wonderful day, and take care! Jason from MooseDesk Support Team
I have used several Support Ticket and Helpdesk Apps and even the ones that have high monthly or annual costs always disappoint. Moosedesk has been an amazing experience so far. I love the simplicity and ease of use, and it still has everything you need. I cannot speak highly enough about the high level of customer service. They respond so quickly and are prepared to go above and beyond to tweak the system specifically for your store. And there are many new features that are coming, so I am excited to be part of this journey.
Hi Terry, Thank you so much for your kind words and for always being the one of the best customer we have ever had. Your satisfaction is our first priority. We constantly work to ensure that you have a positive experience with us. If you have any questions or concerns, feel free to drop us a message. We are always ready to help you! Have a wonderful day, and take care! MooseDesk Support Team
The App is great and the customer service is out of this world. I have never seen such resposiveness and willingness to help. They have done several customisations within a few hours and always ready to tweak things when needed. I am loving using the App and it's exciting to see the new features they keep releasing. Thank you guys!
Hi Ollie+Zara, Thank you so much for your fantastic review! We're thrilled to hear that you love the app and have had such a positive experience with our customer service team. We're always here to assist with any customizations and tweaks you need. Your excitement about our new features is incredibly motivating for us. Thank you for your kind words and continued support! Jason from MooseDesk Support Team
So far everything is working really well, customer service is top notch, very fast, helpful and pretty much helped us with everything we needed!
Hi QwertyKey, It's Jason here. Thank you so much for your wonderful review! We're thrilled to hear that everything is working well for you and that our customer service team was able to assist you quickly and effectively. Your satisfaction is our top priority, and we're always here to help with anything you need. We appreciate your support and look forward to continuing to serve you! Jason from MooseDesk Support Team
Supporto ultra competente e disponibile a risolvere i problemi. Attualmente sono contento di questa app gratuita!
Ciao 3Digital! Grazie per aver condiviso la tua recensione positiva! Sono felice di sapere che il nostro team di supporto è stato in grado di risolvere in modo competente e reattivo tutti i problemi che hai riscontrato. La soddisfazione del cliente è la nostra massima priorità, quindi siamo lieti che l'app sia stata all'altezza delle tue aspettative e ti abbia reso soddisfatto delle sue prestazioni. Il tuo feedback ci aiuta a motivarci a continuare a fornire prodotti e servizi eccellenti. Apprezziamo che tu abbia dedicato del tempo per condividere i tuoi pensieri e non vediamo l'ora di offrirti un'esperienza eccezionale per il futuro. Jason de MooseDesk Support Team
I installed this app in my second store. The support team is amazing and responds quickly. The app works without problems and saves me a lot of time. One of the best apps in this category.
Hi Ortoflex, It's such a pleasure to receive such kind words of yours. Thank you very much for your trust. Please rest assured that we will try to be better and better to serve such a wonderful customer like you. If there's anything specific you loved or any way we can improve, please let us know. We look forward to serving you again and appreciate your trust in MooseDesk. MooseDesk Team
Hi there, Thank you so much for your 5-star review! You have motivated us to do better and better to serve such valued customer like you. If you have any suggestions or feedback to help us improve even further, please don't hesitate to share. Thanks again for your support! MooseDesk Team
Their support team is lightning-fast and incredibly helpful. The app itself is packed with features that some paid apps dont even touch (or offer for free). MooseDesk is my go-to for top-notch support services. If you're running a store, this app is a must-have.
Hi Avis, We greatly appreciate your 5-star review! It's wonderful to hear that MooseDesk is meeting your needs and expectations. Our goal is to provide the best possible service, and your positive feedback motivates us to keep improving. If you ever have any questions or additional feedback, we're here to help. Thank you for choosing MooseDesk! MooseDesk Team
This is an incredible tool and the support and service is outstanding. The App itself is fairly new and they are adding new features and tools all the time. It's only getting better and better. I have to stress again, I have never experienced such quick and personal service. AMAZING!
Hi EvriGard, Thank you so much for your generous review. Your feedback is incredibly valuable to us and we truly appreciate you taking the time to share your positive experience with MooseDesk. Our team is always dedicated to providing exceptional service and top-notch product, and your kind words confirm we're on the right track Thank you once again. If there's ever anything we can do to further enhance your experience, please don't hesitate to reach out! Sincerely, MooseDesk Team
Great support during set up and they offer demo calls which are one to one help and tutorial sessions to resolve any issues you may have.
Hi ShowerSpaah! It's great to know that you appreciate our commitment to providing personalized support! We understand the importance of offering demo calls and one-to-one tutorials to ensure a smooth setup process. If you ever need further assistance or have any questions, don't hesitate to reach out. We're here to help! MooseDesk Team
Very beautiful App with great, kind and patience Customer Service that is truly open to listen the user, I really appreciated that! (I have received support immediately, please continue in this way!) I installed the App few days ago and still learning using that, I like a lot the simple and intuitive dashboard which to me is very clean, knowing instantaneously where to click. I am thrilled to see what MooseDesk is planning for the future!
Hi Filippo, This is Anne from MooseDesk writing heartfelt gratitude for your review We are really happy that you had a positive feedback with MooseDesk. We strive to provide excellent support to all our customers, and your feedback encourages us to keep up the good work. If you have any further questions or need assistance with anything else, please don't hesitate to let us know. We're here to help!
Moosedesk is a great upcoming app to work with our Shopify store. We have been working with them for several months now. Many helpdesk apps are so convoluted that they become expensive and difficult to use for the everyday person without internal IT. While we have had a few bumps along the way, the support has been stellar. I am excited about the upcoming features they plan to roll out. Moosedesk has helped us keep in touch with our customers and resolve their concerns. This is crucial to us in having happy customers.
Hi Prep4Life Thank you so much for your kind words! We're thrilled to hear that you're finding MooseDesk beneficial for your Shopify store. We understand the importance of simplicity and efficiency, especially when it comes to customer support tools. We're committed to providing top-notch support and continuously improving our app to meet the needs of our users. Your feedback is invaluable to us as we strive to enhance Moosedesk further. We're excited about the upcoming features too and can't wait to roll them out for you. Thanks for trusting Moosedesk to help you stay connected with your customers and ensure their satisfaction. If you ever need assistance or have suggestions, feel free to reach out – we're here to help!
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