Moose AI Chatbot & Live Chat for Shopify

Moose AI Chatbot & Live Chat

Support customer with UNLIMITED AI chat, livechat, inbox & FAQ
Rating
5.0
Feedback
483
Reviews
Chart
#288
Shopify

All reviews

5 / 5 Share
April 23, 2024

Great support during set up and they offer demo calls which are one to one help and tutorial sessions to resolve any issues you may have.

Store Using app Total reviews Average rating
ShowerSpaah 4 days 6 5.0
Developer Reply

Hi ShowerSpaah! It's great to know that you appreciate our commitment to providing personalized support! We understand the importance of offering demo calls and one-to-one tutorials to ensure a smooth setup process. If you ever need further assistance or have any questions, don't hesitate to reach out. We're here to help! MooseDesk Team

5 / 5 Share
April 17, 2024

Very beautiful App with great, kind and patience Customer Service that is truly open to listen the user, I really appreciated that! (I have received support immediately, please continue in this way!) I installed the App few days ago and still learning using that, I like a lot the simple and intuitive dashboard which to me is very clean, knowing instantaneously where to click. I am thrilled to see what MooseDesk is planning for the future!

Store Using app Total reviews Average rating
Developer Reply

Hi Filippo, This is Anne from MooseDesk writing heartfelt gratitude for your review We are really happy that you had a positive feedback with MooseDesk. We strive to provide excellent support to all our customers, and your feedback encourages us to keep up the good work. If you have any further questions or need assistance with anything else, please don't hesitate to let us know. We're here to help!

5 / 5 Share
April 11, 2024

Moosedesk is a great upcoming app to work with our Shopify store. We have been working with them for several months now. Many helpdesk apps are so convoluted that they become expensive and difficult to use for the everyday person without internal IT. While we have had a few bumps along the way, the support has been stellar. I am excited about the upcoming features they plan to roll out. Moosedesk has helped us keep in touch with our customers and resolve their concerns. This is crucial to us in having happy customers.

Store Using app Total reviews Average rating
Prep4Life 3 months 3 3.7
Developer Reply

Hi Prep4Life Thank you so much for your kind words! We're thrilled to hear that you're finding MooseDesk beneficial for your Shopify store. We understand the importance of simplicity and efficiency, especially when it comes to customer support tools. We're committed to providing top-notch support and continuously improving our app to meet the needs of our users. Your feedback is invaluable to us as we strive to enhance Moosedesk further. We're excited about the upcoming features too and can't wait to roll them out for you. Thanks for trusting Moosedesk to help you stay connected with your customers and ensure their satisfaction. If you ever need assistance or have suggestions, feel free to reach out – we're here to help!

5 / 5 Share
April 6, 2024

Fast customer service. They do their best to resolve custom requests.

Store Using app Total reviews Average rating
THE HOME STORE 2 days 1 5.0
Developer Reply

Hi THE HOME STORE, Thank you so much for your feedback! We're delighted to hear that you've had a positive experience with our customer service team. Resolving custom requests efficiently is a top priority for us, and we're glad to know that we could meet your expectations. If you ever need further assistance or have any more custom requests, please don't hesitate to reach out. We're here to help!

5 / 5 Share
April 2, 2024

Amazing app with a proper support! highly recommended as not only it's free but much better than some other paid app

Store Using app Total reviews Average rating
Ball Mason Australia 19 days 3 5.0
Developer Reply

Hi Ball Mason, Thank you so much for your kind words! We're thrilled to hear that you found our service excellent and our assistance helpful. Making the application process easy for our customers is always a top priority for us. Your vote means a lot to us, and we're grateful for your support. If you ever need anything else or have any questions, please don't hesitate to reach out. We're here to help!

5 / 5 Share
March 29, 2024

This helpdesk app has a clean and simple interface. It feels quick to use and has a nice flow when opening and replying to tickets. This app is very helpful for my business. I recommend it!

Store Using app Total reviews Average rating
EverWolf 10 days 2 5.0
Developer Reply

Hi EverWolf, Thank you so much for your kind words. Please rest assured that we will try to be better and better to serve such a wonderful customer like you. If there's anything specific you loved or any way we can improve, please let us know. We look forward to serving you again and appreciate your trust in MooseDesk. Anne from MooseDesk Support Team From MooseDesk Team"

5 / 5 Share
March 19, 2024

Very easy to understand but powerful tool, to handle FAQ and customer requests. I would also like to point out the very fast and friendly support. A must have app for every Shopify store!

Store Using app Total reviews Average rating
Securando B2B Shop About 19 hours 2 5.0
Developer Reply

Hi Securando B2B Shop, Thank you so much for your positive review! We're thrilled to hear that you found our tool easy to understand and powerful for managing FAQs and customer requests. Providing fast and friendly support is a top priority for us, and we're delighted that you had a great experience with our team. Your endorsement means a lot to us, and we're honored to be considered a must-have app for every Shopify store. If you ever have any questions or need assistance, please don't hesitate to reach out. We're here to help! Jason from MooseDesk Support Team

5 / 5 Share
March 9, 2024

Easy to use, excellent customer service, development engineers also helped us solve problems during non-service hours. Although we did not adopt this application as a solution in the end, it did provide a good experience overall.

Store Using app Total reviews Average rating
貓菓子 MAO KUE TSI About 23 hours 6 5.0
Developer Reply

Dear 貓菓子 MAO KUE TSI, We're delighted to receive your 5-star review! Thanks for highlighting our excellent customer service. We're glad our team could assist you, even outside regular hours. While we understand our app needs improvement to be your go-to solution, we're grateful for your positive experience overall. Your feedback is invaluable as we strive to improve. Wishing you a fantastic day! Jason from MooseDesk Support Team

5 / 5 Share
March 7, 2024

Excellent experience, they helped with a custom contact us page and few other things. Customer support is top notch. I will keep posted as i make this my main customer service ticket support platform.

Store Using app Total reviews Average rating
Goods Nova About 10 hours 5 2.2
Developer Reply

Dear Goods Nova, Thank you so much for taking the time to leave us such a fantastic 5-star review! We truly appreciate your feedback and are delighted to hear that you had a positive experience with our app and service. MooseDesk will try as best as we can to be proudly your go-to customer service app. It's our pleasure to serve you. Please feel free to hit us up anytime. We are happy to assist you. Once again, thank you so much! MooseDesk Team :)

5 / 5 Share
Feb. 9, 2024

A really great app! The company is very friendly and takes the time to answer all your questions. May they be proud of it.

Store Using app Total reviews Average rating
Navigatie Nederland About 7 hours 4 5.0
Developer Reply

Hi Navigatie Nederland, Thank you so much for your generous review. We truly appreciate your feedback and are delighted to hear that you had a positive experience with MooseDesk Support Team! It's always rewarding to know that our efforts to provide top-notch support and product are being recognized and appreciated by our valued customers like you. Thank you once again. If you need help with anything at anytime please don't hesitate to let us know. Sincerely, MooseDesk Team

5 / 5 Share
Feb. 7, 2024

This app is really easy to use and has a ton of features. The support has also been extremely helpful.

Store Using app Total reviews Average rating
Runic Dice 8 days 4 5.0
Developer Reply

Hi there Runic Dice, Thank you so much for your kind words. We are over the moon when reading this review. Your trust and satisfaction is what drives us forward. We will try our best to make the app get better and better. Thank you once again for choosing MooseDesk! We are honored to have you as a valued customer. Sincerely, MooseDesk Team

5 / 5 Share
Jan. 26, 2024

This app is easy to use and the service is great. recommend!

Store Using app Total reviews Average rating
MOUGG eBikes 16 days 2 5.0
Developer Reply

Hi buddy! Thank you so much for taking the time to provide your feedback. We are excited to know that you had a great experience with MooseDesk features and our support. While exploring MooseDesk, please do not hesitate to share any suggestions you might have to improve the app. We are all ears to the ideas from our users! Besides that, feel free to reach out to us if you run into any difficulties. We are always here to help you out. Take care! MooseDesk Support Team

5 / 5 Share
Nov. 21, 2023

This app is simply phenomenal. Haven't encountered any bugs. The interface is very efficient and user friendly. The support team is also very friendly and quick to answer any questions that you may have. I will recommend this app to anyone 100%.

Store Using app Total reviews Average rating
Developer Reply

Hi Aethia, Thank you so much for your kind words. Your heartfelt comments mean a lot to us, and we are truly grateful for your presence as the cornerstone of MooseDesk. We will keep on improving our services for you and MooseDesk users. In the meantime, should you have any inquiries or concerns, don't hesitate to reach out to us through the Live Chat window. We are here to assist you at all times! Wishing you a fantastic day and take care. MooseDesk Team

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