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MooseDesk - Support Helpdesk
Rating
5.0
feedback
182
chart
#436
All reviews
Rating Breakdown
Review RSS Feed
Oct. 12, 2024
Great app and service thank you guys!
Hi Fortune And Glory - Made in USA Gifts Team Thank you so much for your kind words. We sincerely appreciate you taking the time to share your positive experience with MooseDesk. Your satisfaction means everything to us, and we're grateful for customers like you. Thank you for choosing us! Thank you once again. If there's anything we can do to improve your experience, please feel free to reach out! Sincerely, Anne from MooseDesk Team
Oct. 9, 2024
Shopify officially recommended this plugin to me because their built-in inbox could not meet my needs. So far, everything seems to be going well. Riley is a great customer service and has solved all the problems I have encountered so far. I highly recommend it to everyone.
Hi Housegent, Thank you so much for your generous review. It helps confirm that we're on the right track and really motivates us to keep pushing forward. We're always looking to enhance our offerings. If you have any suggestions or if there's anything we can do to make your experience even better, please don't hesitate to let us know. Thank you again for your support. Best regards, Riley from MooseDesk Support Team
Oct. 4, 2024
Good support on the app
Hi there We are grateful for your warm words. I and the rest of the team are overjoyed that we can begin assisting you right away. We will surely work even harder to improve both our app and our support staff as a result of your essential assistance. If you require any more assistance, please contact us by live chat or email. We are always delighted to be with you. Best, Anne from MooseDesk Team.
Oct. 2, 2024
Sam was very helpful when responding to my queries. The team was also very quick to implement the changes I requested for. Highly recommend!
Hi Bloomsbury Bakers, Thank you for highlighting how much you enjoyed our customer service! Your feedback is invaluable, and we're delighted it met your expectations. We'll be sure to share your kind words with our team. Thanks again for being part of our community, Sam from MooseDesk
Sept. 29, 2024
nice support team and easy to use
Hi dear, We appreciate you taking a moment to leave this lovely review! Your satisfaction means everything to us, and we're grateful for customers like you. Thank you for choosing us! Sincerely, Anne from MooseDesk Team
Sept. 27, 2024
Great support
Good day to you! Thanks a ton to your wonderful feedback! Our team is so happy to know that we could assist you promptly. Your precious support would definitely motivate us to work harder to improve our app and our support team. May you need any further assistance, please feel free to drop us a message via live chat or email. All the best, Mina from MooseDesk Team
Sept. 26, 2024
Intuitive and user friendly app with lots of customisation. Very good support
Hi Ross, We are ecstatic and grateful for your compliments on our services! That note will undoubtedly aid us in our efforts to provide outstanding customer service! Please contact us via LiveChat or email if you have any questions. Best to you, Mina from MooseDesk Team
Sept. 25, 2024
So far, so good. Impeccable customer service! That's 5 stars alone, especially for a new business. I look forward to new features they add to this app.
Hi Latia, Thank you so much for your kind words. We sincerely appreciate you taking the time to share your positive experience with MooseDesk. Our team is committed to delivering exceptional service and high-quality products, and your generous review affirms that we're succeeding in our mission. Thank you once again. If there's anything we can do to improve your experience, please feel free to reach out! Sincerely, Riley from MooseDesk Team
Sept. 24, 2024
I can't explain enough how professional and supportive is their customer care. Mina was very comprehensive about my needs and she sort out everything. The app works pretty good. 100% go for it!
Store
My Store
Using app
25 days
Mina and our entire team thank you for those awesome compliments! Moosedesk team will certainly try to improve our services day by day and with kindness from merchants like yours we are more and more motivated to do better! Let us know on Live Chat or email support when you need us. We will be there for you :D Mina from MooseDesk Team
Sept. 23, 2024
bonjour , si vous me demandez quelle note je donnerais à votre application ; et bien je dirais: je vous donne un 20/20 . je vous trouve très réceptifs, et motivés pour réagir à nos difficultés concernant la pratique quotidienne de votre outil le ( widget chat Moosedesk) / enfin moi , je dirais aussi un mot pour vos conseillers qui sont en général bien accueillants et serviables et je retiendrais le soutiens de Mme Mina qui m' a très bien conseillée sur les options et les paramètres du widget , encore Merci ! . merci à eux aussi !jevous trouve très bien ! et je vous remercie grandement .cordialement
"We appreciate your kind words. I and the rest of the team are thrilled to be able to start supporting you straight away. As a consequence of your invaluable help, we will undoubtedly work even harder to enhance both our app and our support team. If you need additional help, please contact us by live chat or email. We are always happy to be with you. Regards, Mina from MooseDesk Team
Sept. 23, 2024
The app is free, and their customer agents go ahead of their way to help. Such an amazing solution, and so much customisation options. Five star
Dear Sunaan, Thank you so much for your generous review, which confirms that we're on the right track, which motivates us to keep pushing forward. We're always looking to enhance our offerings. If you have any suggestions or if there's anything we can do to make your experience even better, please don't hesitate to let us know. Thank you again for your support. Best regards, Riley from MooseDesk Team
Sept. 23, 2024
sehr gute widget und support mit sam sehr schnell und freundlich
Hallo Irispixx, Vielen Dank für Ihre fantastische 5-Sterne-Bewertung! Wir freuen uns sehr, dass unsere App Ihre Erwartungen erfüllt und Ihrem Unternehmen geholfen hat. Ihr Feedback ist für uns unglaublich wertvoll und motiviert unser Team, sich weiterhin zu verbessern. Wenn Sie jemals Unterstützung benötigen oder Vorschläge haben, zögern Sie nicht, uns zu kontaktieren. Wir sind immer für Sie da! Mit freundlichen Grüßen, Sam - MooseDesk Support-Team
Sept. 22, 2024
I love MooseDesk. This application is very rich in terms of functionality, efficiency and ease of use. As for support, I have only one thing to say: top-notch. And don't be late to the party: if you install it now as an early bird, you'll get initial features free forever. Thank you MooseDesk. Highly recommended.
Hi there, Thank you so much for taking the time to leave us this amazing review. We are so grateful for your kind words. Rest assured that we will keep on improving our products and services for valued customers like you. Have a wonderful day, and take care! Mia from MooseDesk Team
Sept. 20, 2024
Absolutely Amazing, I can say one of the best app for help desk and ticketing system. I searched many app didn't get any comparison to this app in No charge. Also this app is giving customization feature in Free of cost and Mentioning one of the Moose Help desk team member @Anne. she is simply Awesome in support. Wish you all the best.
Using app
About 2 hours
Total reviews
5
Average rating
5.0
Hi Manoj Kumar This is Anne here, thank you so much for your kind review. It really makes my day. To have a chance to talk and help you is wonderful occasion to me. Thank you so much and wish you all the best with your journey. Thank you so much, Anne from MooseDesk Team
Sept. 19, 2024
Amazing support from the team and lots of help with customisation of FAQs and the Chat widget. Unfortunately chat doesn't function as we needed it but will definitely keep the FAQs switched on as they look great. Thanks for your patient support Moose team :)
Hi Team Charming Beads, Thank you so much for your fantastic 5-star review! We're delighted to know that our app has been helpful for your business. Your support and feedback mean the world to us and inspire us to keep improving. If you ever need any help or have suggestions, please don’t hesitate to reach out. We’re here to assist you every step of the way! Best regards, MooseDesk Support Team
Sept. 18, 2024
Awesome staff and the plugin works fantastic with my webshop. Now i can get closer to my customers with their problems
Hi CVKETEL.NL Team It is always a joy to be of service to you, and our staff is happy to have you on board. We will undoubtedly put our additional effort to further enhancing our application due to your enthusiasm. If you want assistance, you can contact us by live chat or email at email. We are delighted to have the opportunity to help you! All the best, Mina from MooseDesk Team.
Sept. 17, 2024
Works flawless and fast. Good support and even wanna help me out of working hours.
Hi there, It's so great to have you with us and we can't be any happier to have satisfied you with our app and services! Thanks to your support, we will certainly work harder to improve our app. Should you need our support, please do not hesitate to drop us a message via live chat or email. Best regards, Mina from MooseDesk Team.
Sept. 15, 2024
want to give a huge shout-out to Anne for her incredible support throughout the entire process of setting up and running the Moosedesk app. She was patient, knowledgeable, and went above and beyond to make sure everything was running smoothly. The app itself is a breeze to use, and I highly recommend it to anyone looking for an efficient and user-friendly solution. Thanks to Anne’s help, we were up and running in no time!
Hi Eric, This is Anne here, thank you so much for your kind review. It really makes my day. To have a chance to talk and help you is wonderful occasion to me. Thank you so much and wish you all the best with your journey. Thank you so much, Anne from MooseDesk Team