Moose: Live Chat WhatsApp, FAQ
MooseDesk - Support Helpdesk
Rating
5.0
feedback
118
chart
#586
All reviews
Rating Breakdown
Review RSS Feed
July 17, 2024
So far installed the app. Mina popped up and gave excellent customer service. I will evaluate further and super grateful for the Earlybird access. I am looking forward to this integration
Good day Mike, You made our day with your trust in MooseDesk app and your awesome review! Mina would be happy to know that you are satisfied with our app and support team! If you have any further requests, please feel free to contact us via our live chat. We always appreciate you! Best regards, Mina from MooseDesk Team
July 17, 2024
Excellent app, Mina was the best and helped us fix some minor issues, but still, their reactivity, efficiency & empathy were much appreciated!! <3 If you need Helpdesk articles & live chat, you need MooseDesk , and I recommend it especially for their topnotch support that is always there to advise & help you even for customization! Love it so far & we will definetly keep it on our shop!
Maddie, hope you enjoy your wonderful day! I'm thrilled to know that you are satisfied with my assistance! Your review makes our day anytime <3 Please get in touch with us by Live Chat if you have any questions. We are delighted to be working with you. Mina from MooseDesk Team
July 15, 2024
We started looking for a sort of all in one inbound chat and customer support ticketing system - and BAM! There was Moosedesk standing by to solve most of what we were looking for. We haven't yet migrated completely to MD. It will be a bit of work and training getting all of our people up to speed with the new (and better) solutions, but it will be worth it.
Hi Bee Supply, Thank you so much for your 5-star review! Your feedback is incredibly important to us, and we’re delighted that you had a wonderful experience. Your support means everything. Hope to serve you again soon! MooseDesk Team
July 15, 2024
Awesome support
Hi Mattcha, We wanted to express our heartfelt thanks for your 5-star review! It’s fantastic to know that you enjoyed our service/product. Your satisfaction is our priority, and your feedback confirms we’re on the right track. Thank you for your support and for being a valued customer! MooseDesk Team
July 14, 2024
Great support and easy app. Has everything you need.
Hi VEZUV, We are incredibly grateful for your 5-star review! It’s wonderful to know that you enjoyed our service/product. Your support and satisfaction are what keep us motivated to deliver our best. Thank you for choosing us and we hope to see you again! Warm wishes, MooseDesk Team
July 13, 2024
Een zeer complete app met goede support afdeling. De app is nog volop in ontwikkeling en zal alleen nog maar beter en completer worden.
Hallo Angela, heel erg bedankt dat je de tijd hebt genomen om een fantastische 5-sterrenreview voor ons achter te laten. Je vriendelijke woorden hebben onze dag echt opgefleurd. We zijn blij om te horen dat je van onze service geniet. Als je ooit meer hebt feedback of suggesties, deel ze gerust. Wij waarderen uw steun! Hartelijke groeten, Anne van het MooseDesk-team
July 12, 2024
Super application les fonctionnalités sont larges et vraiment optimales. Haut début on cherche un peu mais au final c'est plutôt simple en plus il y a un tchat d'aide à disposition. Nombre de questions illimitées pour la FAQ.Il ya d'autre fonctionnalité top. Et le Gros Plus c'est que cette appli est Gratuite ! ça fait toute la différence. Je recommande
Salut The Led Skin, Merci beaucoup pour votre avis élogieux 5 étoiles ! Je suis ravi d'apprendre que vous avez eu une expérience aussi positive avec notre application. S’il y a quelque chose de spécifique que vous avez aimé ou des domaines dans lesquels nous pouvons nous améliorer, veuillez nous le faire savoir. Vos commentaires nous sont précieux. Nous sommes reconnaissants de votre soutien et sommes impatients de vous servir à nouveau. Si vous avez des questions ou avez besoin d'aide, n'hésitez pas à nous contacter. Merci encore d'avoir choisi MooseDesk ! Anne de l'équipe MooseDesk
July 12, 2024
Fantastic app, features and support!! We were using re:amaze but find it is a little outdated and expensive, Moose is awesome!
Hi Tucker, We are incredibly grateful for your 5-star review! It’s wonderful to know that you enjoyed our service/product. Your support and satisfaction are what keep us motivated to deliver our best. Thank you for choosing us and we hope to see you again! Warm wishes, MooseDesk Team
July 10, 2024
Great app, polite and effective support
Dear AvantFact, Thank you so much for your wonderful 5-star review! Your kind words truly brighten our day. Rest assured that we will try our best to maintain your satisfaction Looking forward to serving you again soon! MooseDesk Team
July 8, 2024
Excelente todo, el soporte es muy delicado, atento, la verdad estoy muy contento con la aplicación, disposición, el personal y su rápida respuesta.
Estimado USShop, ¡Muchas gracias por tu maravillosa reseña de cinco estrellas! Tus amables palabras realmente alegran nuestro día. Tenga la seguridad de que haremos todo lo posible para mantener su satisfacción. ¡Esperamos volver a servirle pronto! Equipo de MooseDesk
July 5, 2024
Suporte fantástico. Recomendo a todos. Fácil de usar, intuitivo e eles nos ajudam demais. Sem dúvidas um dos melhores suportes que já recebi.
July 3, 2024
you have really a great supporting team... impressive!!!
Hi Easy Shopping Villa, Thank you for sharing your positive review! I'm glad to hear that our support team was able to competently and responsively resolve any issues you faced. Your feedback helps motivate us to continue providing excellent products and services. We appreciate you taking the time to share your thoughts and look forward to delivering an outstanding experience for you moving forward. Anne from MooseDesk Support Team
July 2, 2024
Sehr Gut, besonders support
Hallo Print Least, Vielen Dank für Ihre wunderbare 5-Sterne-Bewertung im Shopify App Store! Ihr Feedback bedeutet uns sehr viel, und wir freuen uns, dass Ihnen unsere App gefällt. Wenn Sie weitere Fragen oder Anmerkungen haben, zögern Sie bitte nicht, uns zu kontaktieren. Wir sind gerne für Sie da! Mit freundlichen Grüßen, MooseDesk Team
July 1, 2024
The support team has been excellent, even though we're on different continents they have been quick to answer my questions which went beyond their robust FAQ and help videos. Set up has been very intuitive.
Hi Enjoy Better Coffee & Tea Thank you so much for your kind words! We're thrilled to hear that you're finding Moosedesk beneficial for your Shopify store. Thanks for trusting Moosedesk to help you stay connected with your customers and ensure their satisfaction. If you ever need assistance or have suggestions, feel free to reach out – we're here to help! Jason from MooseDesk Support Team
June 29, 2024
Dear Azuer Bellydance Thank you for sharing your positive review! Your feedback helps motivate us to continue providing excellent products and services. We appreciate you taking the time to share your thoughts and look forward to delivering an outstanding experience for you moving forward. Anne from MooseDesk Support Team
June 24, 2024
The best customer service, fast and efficient!
Hi Coolby Official Store Thank you so much for your 5-star review! We are happy to hear that you had such a positive experience with our app. If there’s anything specific you loved or any areas where we can improve, please let us know. Your feedback is invaluable to us. We’re grateful for your support and look forward to serving you again. Should you have any questions or need assistance, feel free to reach out. Thanks again for choosing MooseDesk! Anne from MooseDesk Team
June 21, 2024
Such a helpful team! Sam was unbelievably patient with my query. I couldn't recommend their customer service more.
Hi Ark Colour Design - Retail, Thank you so much for your glowing 5-star review! I’m thrilled to hear that you had such a positive experience with our app. If there’s anything specific you loved or any areas where we can improve, please let us know. Your feedback is invaluable to us. We’re grateful for your support and look forward to serving you again. Should you have any questions or need assistance, feel free to reach out. Thanks again for choosing MooseDesk! Sam from MooseDesk Team
June 19, 2024
Exceptional App and Outstanding Support! I am extremely happy with MooseDesk FAQ & Helpdesk. The app itself is fantastic, offering all the features we need to manage our helpdesk and FAQs efficiently. It's user-friendly, reliable, and seamlessly integrates with our Shopify store. What truly sets MooseDesk apart is their outstanding customer support. The team has been incredibly responsive and helpful, addressing all my customization requests promptly and effectively. They went above and beyond to ensure everything worked perfectly, even on mobile devices. I’ve never experienced such a high level of support with any other app. The team's dedication and commitment to providing an excellent user experience are truly commendable. If you’re looking for a top-notch helpdesk solution with exceptional support, look no further than MooseDesk FAQ & Helpdesk. Highly recommended! Thank you, MooseDesk team, for your incredible app and stellar support!
Hi 199 Kart, Thank you so much for your 5-star review! We're thrilled to hear that you're enjoying our app. Your support means a lot to us. If you ever have more feedback or suggestions, feel free to share. We appreciate your support! Thank you for choosing us MooseDesk Team
June 14, 2024
These guys are awesome, application top notch and competence of their team equal. Quick and accurate. I highly recommend everyone to start using the application in its "early" stage (all the useful functions are already there) while you still can.
Hi Iconico Milano Thank you so much for your kind words and the time you took to share your experience with us. Your satisfaction is our first priority. We constantly work to ensure that you have a positive experience with us. If you have any questions or concerns, feel free to drop us a message. We are always ready to help you! Have a wonderful day, and take care! Jason from MooseDesk Support Team
June 11, 2024
I have used several Support Ticket and Helpdesk Apps and even the ones that have high monthly or annual costs always disappoint. Moosedesk has been an amazing experience so far. I love the simplicity and ease of use, and it still has everything you need. I cannot speak highly enough about the high level of customer service. They respond so quickly and are prepared to go above and beyond to tweak the system specifically for your store. And there are many new features that are coming, so I am excited to be part of this journey.
Hi Terry, Thank you so much for your kind words and for always being the one of the best customer we have ever had. Your satisfaction is our first priority. We constantly work to ensure that you have a positive experience with us. If you have any questions or concerns, feel free to drop us a message. We are always ready to help you! Have a wonderful day, and take care! MooseDesk Support Team