All reviews

Rating Breakdown

  • 5
    99% (181 ratings)
  • 4
    1% (1 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (0 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

July 23, 2024

Absolutely thrilled with my experience using Moose: Live Chat, FAQ Helpdesk! The support team is incredibly responsive and knowledgeable, always going above and beyond to ensure any issues or questions are resolved promptly. Their dedication to customer satisfaction is evident in every interaction, making the process of getting help seamless and stress-free. It's clear that the team is passionate about their work and truly values their users. The app itself is highly customisable, allowing us to tailor it perfectly to fit our specific needs. From tweaking the chat interface to setting up detailed FAQs, every feature is designed with user convenience in mind. The intuitive design and powerful functionality have significantly improved our customer support operations. Moose: Live Chat, FAQ Helpdesk, coupled with its outstanding support team, has been a game-changer for our business. Highly recommended!

Store

NOMICA

Using app

7 days

Total reviews

5

Average rating

5.0

Developer Reply

Hi Oscar, I have shared your reviews in to our colleagues as well. We thank you so much for spending your precious time to write for us such detailed review. It really makes our day. Let's always support and yapping like what we are now haha. Wish you everything good, Anne and literally our whole MooseDesk Team

5 / 5 Share

July 22, 2024

Store

Sweston

Using app

About 2 months

Total reviews

4

Average rating

5.0

Developer Reply

Hi Swestone, Thank you so much for spending your precious time to leave us 5 star review. If you have any questions please don't hesitate to reach out. We are happy help you Sincerely, Anne from MooseDesk Team

5 / 5 Share

July 18, 2024

I have only just started using the Helpdesk so we've still a few things to setup, but so far it's been a perfect experience. The customer service is exceptional, really attentive and quick. You can tell that the app still needs some tweaking so we can customise certain things, but as an out of the box help centre, it's brilliant.

Using app

About 22 hours

Total reviews

3

Average rating

5.0

Developer Reply

Hi WeLoveLeds™ Thank you for your amazing 5-star review! We’re so happy to know that you enjoyed our service/product. Your satisfaction is our greatest reward and encourages us to maintain high standards. Thanks for being a wonderful customer! We are happy to help you anytime Anne from MooseDesk Team

5 / 5 Share

July 17, 2024

So far installed the app. Mina popped up and gave excellent customer service. I will evaluate further and super grateful for the Earlybird access. I am looking forward to this integration

Using app

16 days

Total reviews

2

Average rating

5.0

Developer Reply

Good day Mike, You made our day with your trust in MooseDesk app and your awesome review! Mina would be happy to know that you are satisfied with our app and support team! If you have any further requests, please feel free to contact us via our live chat. We always appreciate you! Best regards, Mina from MooseDesk Team

5 / 5 Share

July 17, 2024

Excellent app, Mina was the best and helped us fix some minor issues, but still, their reactivity, efficiency & empathy were much appreciated!! <3 If you need Helpdesk articles & live chat, you need MooseDesk , and I recommend it especially for their topnotch support that is always there to advise & help you even for customization! Love it so far & we will definetly keep it on our shop!

Using app

33 minutes

Total reviews

10

Average rating

5.0

Developer Reply

Maddie, hope you enjoy your wonderful day! I'm thrilled to know that you are satisfied with my assistance! Your review makes our day anytime <3 Please get in touch with us by Live Chat if you have any questions. We are delighted to be working with you. Mina from MooseDesk Team

5 / 5 Share

July 15, 2024

We started looking for a sort of all in one inbound chat and customer support ticketing system - and BAM! There was Moosedesk standing by to solve most of what we were looking for. We haven't yet migrated completely to MD. It will be a bit of work and training getting all of our people up to speed with the new (and better) solutions, but it will be worth it.

Using app

25 days

Total reviews

2

Average rating

5.0

Developer Reply

Hi Bee Supply, Thank you so much for your 5-star review! Your feedback is incredibly important to us, and we’re delighted that you had a wonderful experience. Your support means everything. Hope to serve you again soon! MooseDesk Team

5 / 5 Share

July 15, 2024

Awesome support

Store

Mattcha

Using app

32 minutes

Total reviews

2

Average rating

3.0

Developer Reply

Hi Mattcha, We wanted to express our heartfelt thanks for your 5-star review! It’s fantastic to know that you enjoyed our service/product. Your satisfaction is our priority, and your feedback confirms we’re on the right track. Thank you for your support and for being a valued customer! MooseDesk Team

5 / 5 Share

July 14, 2024

Great support and easy app. Has everything you need.

Store

VEZUV

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

Hi VEZUV, We are incredibly grateful for your 5-star review! It’s wonderful to know that you enjoyed our service/product. Your support and satisfaction are what keep us motivated to deliver our best. Thank you for choosing us and we hope to see you again! Warm wishes, MooseDesk Team

5 / 5 Share

July 13, 2024

Een zeer complete app met goede support afdeling. De app is nog volop in ontwikkeling en zal alleen nog maar beter en completer worden.

Using app

27 days

Total reviews

3

Average rating

5.0

Developer Reply

Hallo Angela, heel erg bedankt dat je de tijd hebt genomen om een ​​fantastische 5-sterrenreview voor ons achter te laten. Je vriendelijke woorden hebben onze dag echt opgefleurd. We zijn blij om te horen dat je van onze service geniet. Als je ooit meer hebt feedback of suggesties, deel ze gerust. Wij waarderen uw steun! Hartelijke groeten, Anne van het MooseDesk-team

5 / 5 Share

July 12, 2024

Super application les fonctionnalités sont larges et vraiment optimales. Haut début on cherche un peu mais au final c'est plutôt simple en plus il y a un tchat d'aide à disposition. Nombre de questions illimitées pour la FAQ.Il ya d'autre fonctionnalité top. Et le Gros Plus c'est que cette appli est Gratuite ! ça fait toute la différence. Je recommande

Using app

About 2 hours

Total reviews

3

Average rating

5.0

Developer Reply

Salut The Led Skin, Merci beaucoup pour votre avis élogieux 5 étoiles ! Je suis ravi d'apprendre que vous avez eu une expérience aussi positive avec notre application. S’il y a quelque chose de spécifique que vous avez aimé ou des domaines dans lesquels nous pouvons nous améliorer, veuillez nous le faire savoir. Vos commentaires nous sont précieux. Nous sommes reconnaissants de votre soutien et sommes impatients de vous servir à nouveau. Si vous avez des questions ou avez besoin d'aide, n'hésitez pas à nous contacter. Merci encore d'avoir choisi MooseDesk ! Anne de l'équipe MooseDesk

5 / 5 Share

July 12, 2024

Fantastic app, features and support!! We were using re:amaze but find it is a little outdated and expensive, Moose is awesome!

Using app

3 months

Total reviews

7

Average rating

5.0

Developer Reply

Hi Tucker, We are incredibly grateful for your 5-star review! It’s wonderful to know that you enjoyed our service/product. Your support and satisfaction are what keep us motivated to deliver our best. Thank you for choosing us and we hope to see you again! Warm wishes, MooseDesk Team

5 / 5 Share

July 10, 2024

Great app, polite and effective support

Using app

1 day

Total reviews

2

Average rating

5.0

Developer Reply

Dear AvantFact, Thank you so much for your wonderful 5-star review! Your kind words truly brighten our day. Rest assured that we will try our best to maintain your satisfaction Looking forward to serving you again soon! MooseDesk Team

5 / 5 Share

July 8, 2024

Excelente todo, el soporte es muy delicado, atento, la verdad estoy muy contento con la aplicación, disposición, el personal y su rápida respuesta.

Store

UShop

Using app

About 5 hours

Total reviews

5

Average rating

4.2

Developer Reply

Estimado USShop, ¡Muchas gracias por tu maravillosa reseña de cinco estrellas! Tus amables palabras realmente alegran nuestro día. Tenga la seguridad de que haremos todo lo posible para mantener su satisfacción. ¡Esperamos volver a servirle pronto! Equipo de MooseDesk

5 / 5 Share

July 5, 2024

Suporte fantástico. Recomendo a todos. Fácil de usar, intuitivo e eles nos ajudam demais. Sem dúvidas um dos melhores suportes que já recebi.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 3, 2024

you have really a great supporting team... impressive!!!

Using app

About 1 month

Total reviews

2

Average rating

5.0

Developer Reply

Hi Easy Shopping Villa, Thank you for sharing your positive review! I'm glad to hear that our support team was able to competently and responsively resolve any issues you faced. Your feedback helps motivate us to continue providing excellent products and services. We appreciate you taking the time to share your thoughts and look forward to delivering an outstanding experience for you moving forward. Anne from MooseDesk Support Team

5 / 5 Share

July 2, 2024

Sehr Gut, besonders support

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Hallo Print Least, Vielen Dank für Ihre wunderbare 5-Sterne-Bewertung im Shopify App Store! Ihr Feedback bedeutet uns sehr viel, und wir freuen uns, dass Ihnen unsere App gefällt. Wenn Sie weitere Fragen oder Anmerkungen haben, zögern Sie bitte nicht, uns zu kontaktieren. Wir sind gerne für Sie da! Mit freundlichen Grüßen, MooseDesk Team

5 / 5 Share

July 1, 2024

The support team has been excellent, even though we're on different continents they have been quick to answer my questions which went beyond their robust FAQ and help videos. Set up has been very intuitive.

Using app

26 days

Total reviews

3

Average rating

5.0

Developer Reply

Hi Enjoy Better Coffee & Tea Thank you so much for your kind words! We're thrilled to hear that you're finding Moosedesk beneficial for your Shopify store. Thanks for trusting Moosedesk to help you stay connected with your customers and ensure their satisfaction. If you ever need assistance or have suggestions, feel free to reach out – we're here to help! Jason from MooseDesk Support Team

5 / 5 Share

June 29, 2024

Using app

3 days

Total reviews

1

Average rating

5.0

Developer Reply

Dear Azuer Bellydance Thank you for sharing your positive review! Your feedback helps motivate us to continue providing excellent products and services. We appreciate you taking the time to share your thoughts and look forward to delivering an outstanding experience for you moving forward. Anne from MooseDesk Support Team

5 / 5 Share

June 24, 2024

The best customer service, fast and efficient!

Using app

About 2 hours

Total reviews

1

Average rating

5.0

Developer Reply

Hi Coolby Official Store Thank you so much for your 5-star review! We are happy to hear that you had such a positive experience with our app. If there’s anything specific you loved or any areas where we can improve, please let us know. Your feedback is invaluable to us. We’re grateful for your support and look forward to serving you again. Should you have any questions or need assistance, feel free to reach out. Thanks again for choosing MooseDesk! Anne from MooseDesk Team

5 / 5 Share

June 21, 2024

Such a helpful team! Sam was unbelievably patient with my query. I couldn't recommend their customer service more.

Using app

About 21 hours

Total reviews

1

Average rating

5.0

Developer Reply

Hi Ark Colour Design - Retail, Thank you so much for your glowing 5-star review! I’m thrilled to hear that you had such a positive experience with our app. If there’s anything specific you loved or any areas where we can improve, please let us know. Your feedback is invaluable to us. We’re grateful for your support and look forward to serving you again. Should you have any questions or need assistance, feel free to reach out. Thanks again for choosing MooseDesk! Sam from MooseDesk Team